"Net bad reviews about cars being" revenge is illness, treated nets about cars, bad reviews-IT news
A few days ago, the Ministry published the specification for network booking taxi operation services (draft for soliciting opinions). Draft notes that nets about harassment, drugs, speeding and other complaints, the operator should suspend the service provided by the driver, careful investigation and verification.
Last week, the network about the car were given legal "status" net about truck drivers and finally can say "approximately" up, maybe there will be more want to use private cars to earn money friends "try". However, the nets about a legitimate legal, it encountered in the development of "growing pains" still to be resolved.
Compared to serious violations such as sexual harassment, indecent assault, information disclosure is one of "not much" but more sense of presence, appearance rate higher. The so-called "what big bird has dark" network about "joining" low threshold, met one or two flower is also reasonable. But after consumers gave bad reviews, driver retaliation--call a word not insults, SMS blasted, cursed intimidation, "capricious" dares to hang yellow customer information network!
About car number, exposure appears to be inevitable, but "bad reviews about retaliation," it's no solution to it? First look at the technology. Side effects of more advanced technology to resolve technology, new development should be the norm. NET about security issues, technology innovation, a platform specifically about car launched "emergency" feature, allowing users one-click for help. And poor assessment problem also may wish to in technology Shang for exploration, like in programming Shang, on user information, and trading time, for protection, once select poor assessment can anonymous, its information on driver not visible; or to a more simply of, dang trading success, can to user select "hidden to" related information of opportunities, like taxi as, trading completed is phase forget Yu Lake.
Secondly, it also has a strict "domestic discipline" and law enforcement cooperation. About retaliation in the case of car drivers in the network, they are the worst "out" is to be permanently banned, the account freeze and forfeit "professional life". But about many car platform, a platform, and you may be able to "join" the next. And as long as the harassment is not bad, and there is no significant consequence. For example, not long ago, a fellow suffering harassment, she has beautiful white skin, and received net about truck drivers a steady flow of love text messages, and her complaint will only get "5 Yuan in cash voucher" comfort, "spoony" drivers remain unimpeded. Visible for harassment and punishment, platform of inflexible "wait on" must be more detailed, stricter and more targeted. In addition, also to have departments of law enforcement cooperation. At present, telephone insults, SMS shelling has often been considered to be "farce", is thought to be personal, in fact, a lot of retaliation is against the interests of consumers, for the network of consumer rights and interests protection, as well as relevant law enforcement departments attach importance to and strengthen.
Of course, in addition to the "Punch" or less grooming. NET about truck drivers, each evaluation are related to income, so they tend to be the "prized"; the other hand, it does not exclude consumers because of misunderstanding, "fastidious" even hoaxes and travel reviews, and the drivers are missing ' representations, communication, opportunities for conciliation. Therefore, the net around car platforms may also wish to use technology and service team to provide communication between drivers and passengers, such as "stage", dialogue, mediation and more convenient--more than some "exit" might not be a word not just holding a private revenge.
“网约车差评被报复”是病，得治 - 网约车,差评 - IT资讯
日前，交通部发布《网络预约出租汽车运营服务规范》（征求意见稿）。意见稿指出，网约车出现骚扰、吸毒、超速等方面投诉，经营者应暂停该驾驶员提供服务，认真调查核实。
上周，网约车被赋予合法的“身份”，网约车司机终于可以理直气壮“约”起来了，说不定还会有更多想用私家车挣钱的朋友“跃跃欲试”。不过，网约车合法归合法，其在发展中遭遇的“成长的烦恼”仍待解决。
相比于性骚扰、猥亵等严重违法案件，信息泄露是其中“不算起眼”却又更具存在感、出镜率更高的一个。所谓“林子大了什么鸟都有”，网约车“加盟”门槛低，遇到一两个奇葩也是情理之中。但消费者给差评之后，司机一言不合就打击报复——电话辱骂、短信炮轰、诅咒恐吓，更“任性”的还敢将顾客信息挂上黄网！
约车需要电话号码，信息暴露看似难以避免的事，但“差评遭报复”这事真的无解吗？先看技术。用更先进的技术手段化解技术带来的副作用，应该是新事物发展的常态。比如针对网约车安全问题，技术手段就不断推陈出新，某约车平台还专门上线了“紧急求助”功能，让使用者一键求救。而差评问题也不妨在技术上进行探索，比如在程序设计上，对用户信息、交易时间等进行保护，一旦选择差评可以匿名，其信息对司机不可见；或者来个更干脆的，当交易成功，可以给用户选择“隐去”相关信息的机会，像出租车一样，交易完成则相忘于江湖。
其次，还要有更严格的“家法”和执法配合。在网约车司机打击报复的案例中，他们最惨的“下场”就是被永久封禁处理、账户被冻结，断送“职业生命”。但网约车平台众多，一个平台不成，或许还能“投靠”下一家。并且只要骚扰不算恶劣，往往并没有太大后果。比如不久前，一位同行遭遇骚扰，她肤白貌美，因而收到网约车司机源源不断的求爱短信，而她投诉后也只获得“5元现金券”的安慰，“痴情”的司机依然畅行无阻。可见，对于骚扰与惩处，平台内的“家法伺候”必须更细致、更严格，更有针对性。除此之外，还要有部门执法的配合。当前，电话辱骂、短信炮轰还往往被认为是“闹剧”，被以为是个人恩怨，其实，很多报复行为已经侵害了消费者的人身权益，对于网络消费中的权益保护，也需要相关执法部门重视、加强。
当然，除了这些“重拳”，也不能少了疏导。对于网约车司机而言，每一分评价都关系到自身收入，因此他们往往对此“视若珍宝”；另一方面，也不排除有消费者因为误会、“吹毛求疵”甚至恶作剧而给出差评，而司机则缺少申辩、沟通、调解的机会。因此，网约车平台也不妨借助技术、服务团队等为司机与乘客的沟通提供“舞台”，让对话、调解更便捷——多一些“出口”，或许就不会一言不合就挟私报复。