Suspected Shanghai Disneyland project maintenance closing visitor dissatisfaction | | complaints _ Disney news and information
Original title: Shanghai Disneyland is off line by blasting project maintenance buzz tourist complaints
Two nights ago, Shanghai Disneyland visitor complaints reflect, Disney has 5 project closing, makes the hard line the 2-hour or 4-hour rush empty of visitors.
"Until the end we haven't seen more high-level leadership stepped in to solve the problem, see up to just Park in the security and police, only (negotiation room) are not allowed in, heard most of it all was not reasonable, very angry! "--The complainant Mr way told reporters by text message.
The night before, see Knews broke the system received a number of complaints, all point to a Shanghai Disneyland, complaint alleges Disney 5 project closing, makes the hard line the 2-hour or 4-hour rush empty of visitors.
Visitors Liu ladies told reporter, himself from morning into Disney play, only play has 1 a small of project, popularity is Mong Kok of Caribbean Pirate, Lei Mingshan drifting all "in the enrollment", encountered maintenance close of situation, makes Liu ladies wants to not pass of is, if you this project has close maintenance of plans why not can ahead of notification, let they these visitors white waste has several hours of time?
Many complainants are children finish school before summer to play Shanghai Disneyland, didn't expect such garden experience.
On August 6 at about 8:30 the Zoo Manager ROM Manager on duty is surrounded by tourists standing in line, request for refund. But Park party dismissed has refund of requirements, proposed has addition a compensation programme, per person provides a Zhang can 1 years within using of tickets, but Liu ladies, people does not recognized such of compensation programme, she from Gansu came to Shanghai, came with children to play Disney, next again to of possibilities is low, after 1 hours of negotiations, visitors eventually accept has Park party proposed of this sets compensation programme. But Liu said he and the children were too tired to afford. Which they are most angry is, if the Zoo has closed maintenance plans, should be notified in advance, fulfill the obligation to inform, to broadcast in the form of notification was found to repair, let line was 2-4 hours visitors how can resignation?
Then calls dialed Disney related departments, officials told reporters: for maintenance and operation of the facility or other unforeseen circumstances, will temporarily shut down part of the attractions to experience.
Responsible editor: Zhang Xiaoya
Article keywords:Disney's complaints
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上海迪士尼疑多项目检修关闭引游客不满|迪斯尼|投诉_新闻资讯
原标题：沪迪士尼被爆多项目检修关闭 排队扑空引游客不满
前晚，上海迪斯尼游客投诉反映，迪斯尼有5个项目关闭，使得辛辛苦苦排了2个小时甚至是4小时的游客扑了空。
“直到最后我们都没有见到更高级别的领导出面来解决问题，见的最多的也只是园区内的保安及公安干警，只许出（谈判的屋子）不许进，听到的最多的话也全部是不合理的，非常愤怒！”——投诉人何先生通过短信的方式告诉记者。
前晚，看看Knews的爆料系统陆续收到多个投诉，都指向上海迪斯尼乐园，投诉人称迪斯尼有5个项目关闭，使得辛辛苦苦排了2个小时甚至是4小时的游客扑了空。
游客刘女士告诉记者，自己从早上进入迪斯尼玩，只玩了1个小的项目，人气很旺的加勒比海盗，雷鸣山漂流统统“中招”，遇到检修关闭的情况，令刘女士想不通的是，如果你这个项目有关闭检修的计划为什么不能够提前通知，让他们这些游客白白浪费了几个小时的时间？
不少投诉人都是趁着暑假孩子放假来玩上海迪斯尼乐园的，没有想到居然会有这样游园体验。
8月6日8点半左右，园方值班经理罗经理被排队的游客围住，要求退票。但园方驳回了退票的要求，提出了另外一种赔偿方案，每人提供一张可以1年内使用的门票，但刘女士等人并不认可这样的赔偿方案，她从甘肃来到上海，专程带孩子来玩儿迪斯尼，下次再来的可能性很低，经过1个多小时的谈判，游客最终接受了园方提出的这套赔偿方案。但刘女士表示自己和孩子都太累了耗不起。令他们最气愤的是，如果园方有关闭检修的计划，应该提前通知，尽到告知的义务，等到发现要检修了才以广播的形式通知，让排队2-4小时的游客怎么可能心平气和地接受？
随后记者拨通了迪斯尼相关部门的电话，相关负责人告诉记者：因为设施维护、运营需要或其他不可预见情况等，会需要暂时关闭部分景点体验。
责任编辑：张小雅
文章关键词： 迪斯尼 投诉
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