Shentong express elevators to write profanity towards clients: due to request home delivery-courier, Shen Tong-IT information
Ms Wei reflected the public, because of her delivery requirements, a shentong express elevators had written abusive statements with her name. Yesterday, shentong express officials said that the courier concerned will be dealt with, and personally apologized to the customer.
Yesterday, the public Ms Wei told reporters recently she just moved to is located in Daxing District, 27 floors. One night, she received a call from Shanghai Express, asked her to the cell door pickup, "I was fine, so he sent up express", the courier immediately refused on grounds of fear express car is missing. After she repeatedly asked, they reluctantly agreed, and express delivery, "the courier is a young man, in a Sto's uniform. He has given me express when very cold, not very happy. ”
Ms Wei's surprise, when she rode the elevator, stumbled on the elevator with two abusive statements written in ballpoint pen, "it has my name, called very bad. Even though my name was blacked out, but I realized it was. ”
Ms Wei immediately obtained surveillance video. In the video, she saw the shentong express entered the elevator, the elevator upstairs and downstairs clearance wrote two abusive statements, "elevator to the first floor when he discovered the surveillance and blacked out my name with a pen". Subsequently, Ms Wei Shen Tong customer feedback on this issue, but have yet to be satisfied with the reply.
Yesterday, shentong express officials said, the company the courier concerned will be dealt with, such as the courier to admit good attitude will continue to retain, without remorse, it is dismissed. Company to express network reorganization, strengthening the training of direct Express. In addition, the company will also consult with Ms Wei compensation scheme, and apologize when Wei-oriented woman.
≫> solicitors
Has violated the defamation lawsuit
Long an law firm Yin Fuqiang, Beijing lawyer said that abusive behavior was in violation of the punishment of law, parties can call the police, police stations will be based on the severity of the offence, penalties for violators are generally verbal warnings to violators. Also, this behavior also violated the party's reputation, the parties may initiate civil proceedings to the infringer. In this case, the courier had abuse, despite his later statements apply, but has said in public on Wei-Ming's reputation has been damaged. From a legal point of view, Ms Wei can bring a civil action to the courier.
Lawyers said Yoon, the tort liability Act and the punishment of law expressly prohibits abusive behavior, but it also happens very often. This is because under similar circumstances, when infringed on the civil rights, pay the high cost of protecting, and infringement infringement costs low. And in most cases, the infringer is difficult to be effectively punished, "this belongs to minor infractions, even if the police get involved, generally take the form of mediation to solve. "For this reason, most people at the time of abuse rarely resort to legal means, but in a scolding manner to fight back. From the perspective of building a society ruled by law, should improve relevant laws, effective restraint and punishment to perpetrators of abuse.
申通快递员电梯间写脏话骂客户：因被要求送货上门 - 快递,申通 - IT资讯
市民魏女士反映，因不满她提出的送货上门的要求，一申通快递员在电梯间写下了带有她姓名的辱骂性语句。昨天，申通快递相关负责人表示，将对涉事快递员进行严肃处理，并向客户当面致歉。
昨天，市民魏女士告诉记者，近日，她刚刚搬到位于大兴的一小区内，住在27层。一天晚上她接到申通快递员的电话，对方要求她到小区门口取件，“我当时有事，所以让他把快递送上来”，该快递员当即以害怕快递车丢失为由推辞。她再三要求后，对方勉强同意，并将快递送上门，“快递员是个小伙子，穿着申通的制服。他给我快递的时候，态度很冷漠，不太高兴。”
令魏女士意外的是，事后她乘坐该楼电梯时，偶然发现电梯上有两处圆珠笔所写的辱骂性语句，“上面有我的姓名，骂得很难听。虽然有人将我的名字涂掉了，但我还是认出来了。”
魏女士随即调取监控视频。在视频中，她看到这名申通快递员进入电梯，在电梯上楼和下楼的间隙写下两句辱骂性语句，“电梯快到一楼的时候，他好像发现了监控，又用笔把我的名字涂掉了”。随后，魏女士向申通客服反馈该问题，但至今仍未得到满意答复。
昨天，申通快递相关工作人员表示，公司将对涉事快递员进行严肃处理，如该快递员认错态度好将继续留用，如无悔改之意，则会将其开除。公司将对快递员所在的网点进行整顿，加强对一线快递员的培训。此外，公司也将与魏女士协商赔偿方案，并当面向魏女士道歉。
>>律师说法
已侵犯名誉权可诉讼
北京隆安律师事务所尹富强律师称，辱骂他人的行为违反了《治安处罚法》，当事人可以报警，派出所将依据违法行为的严重程度，对违法者进行处罚，一般情况会对违法者进行口头警告。同时，这种行为也侵犯了当事人的名誉权，当事人可以向侵权人提起民事诉讼。就此事而言，该快递员有辱骂行为，尽管他在事后将相关语句涂抹，但已经在公开场合对魏女士的名誉有所损害。从法律角度来讲，魏女士可以向该快递员提起民事诉讼。
尹律师称，我国《侵权责任法》和《治安处罚法》明文禁止辱骂他人的行为，但这种行为还是时有发生。这是因为在类似情况下，被侵权人在提起民事诉讼进行维权时，付出的维权成本高，而侵权人的侵权代价低。且大多数情况下，侵权人很难受到有效的处罚，“这属于轻微违法行为，即使警方出警，一般也会采取调解的方式解决。”也是因为这个原因，大多数人在被辱骂时很少求助于法律手段，而是以回骂的方式反击。从构建法治社会的角度来说，应该完善相关法律，以有效的处罚手段来制约侵权者的辱骂行为。