Women spend nearly 50,000 yuan to buy cherish VIP service, but cannot guarantee the authenticity of the object-zhenai-IT information
Chengdu citizen Guo: I spend 48800 VIP service to buy a dating site, but they do not guarantee arrangements date personal information. I ask for a refund, they are deducted service fee of 10,000 yuan. I also didn't see a dating service hasn't started, what to charge a service fee?
Ms 36 Chengdu Mr Kwok Jing-keung (not his real name) still single because I haven't found the right object, anxious. In the zhenai repeatedly recommended by the staff, she spent 48800 Yuan, with store signing the zhenai free VIP membership service contract. Stated in the contract, matchmaker dating consultant will arrange at least 10 appointments for her.
Subsequently, Mr Kwok Jing-keung found written in the contract, does not guarantee an appointment with absolute integrity and authenticity of the information. "Object information is not necessarily true? "It makes her wonder before thinking of some of the details before signing the contract, she cherished net a refund. This site feedback only 38800, subject to cost 10,000 yuan. Customer confusion.
According to electronic receipts from zhenai, Mr Kwok Jing-keung 48800 Yuan to pay costs.
Zhenai offline stores posted a variety of logo and customer appreciation of language.
Spend 48800 on dating services
Consultants provide information for men is not dating
Mr Kwok Jing-keung at the Chengdu open a small company, weekdays are busy with work and delayed the found objects. On July 16, Mr Kwok Jing-keung receives calls from zhenai. Two years ago, she had registered the site. On that day, she and her mother came to the stadium, is located in the province of offline stores.
Marriage consultant Li to Mr Kwok Jing-keung registered personal information, in the month column, Mr Kwok Jing-keung put 20,000 yuan. Li said high quality single men, resources, services are divided into 28800, 48800, 68800 Yuan 108800, four, the price is higher, more recognizable men, suggested Mr Kwok Jing-keung for 48800 RMB become a VIP Member, they will select from 100 men, meeting one by one to find the best match to ensure arrangements not less than 10 to meet with.
Just when Mr Kwok Jing-keung hesitates, who claims to be a Manager surnamed Chen from Shenzhen to tell Mr Kwok Jing-keung, they have more abundant resources. After a successful date, and keep track of appointments, conducted analysis of marriage guidance. After 1 hour of understanding, to price too high for Mr Kwok Jing-keung and mother and left the store.
On July 17, Mr Kwok Jing-keung Chan received the Manager's information, saying it has helped her do programmes, let her come. On July 24, Mr Kwok Jing-keung Li received information on Sunday 6:30, Raffles City held a blind date.
6:30 P.M. July 31, Mr Kwok Jing-keung to Raffles square, but did not see blind date. So, Mr Kwok Jing-keung Plaza came from dozens of meters away from zhenai stores. Mr Kwok Jing-keung, Xiao Li and Chen began to learn more about Mr Kwok Jing-keung's emotional experience. Mr Kwok Jing-keung said emotionally, Xiao Li, wiping up the tears in a side.
Then, Analysis Manager Chen, Mr Kwok Jing-keung's heart is not open, "while more than 30 years, still have a girls heart, yearning for bourgeois life. "Mr Kwok Jing-keung was surprised," she knows me too well. ”
Xiao Li and Chen took out a stack of men's information, there are photographs, occupation, income and other information, ask Mr Kwok Jing-keung like what kind. Mr Kwok Jing-keung, and many of them have similar experience to myself. Two people also understand Mr Kwok Jing-keung like face shape, facial features and other details. Mr Kwok Jing-keung "is natural to think that these are all selected objects".
9 o'clock in the evening, Mr Kwok Jing-keung credit card after paying 48800, signed the contract to buy the service, "it's getting late, I didn't pay much attention to contract details. "On that day, Mr Kwok Jing-keung was not carrying identity papers and other documents, Li told after printing. But before he left, Mr Kwok Jing-keung hear Xiao Li said, just saw a man is not dating, just look at her preference. To request a refund
Company: RMB 10,000 charge, service charge
Customer: service is not started should not charge
10 points, returned home, Mr Kwok Jing-keung was not practical, began to read the contract carefully. She saw, mentioned in the contract, party b (zhenai) provide information to meet the object to appointment objects party (Mr Kwok Jing-keung) provides for, but b does not have individual citizens access to information rights, does not guarantee the completeness and authenticity of the information.
"Am I blind date information is not necessarily true? "Subsequently, Mr Kwok Jing-keung saw contract sixth article 5th says," annexes to this contract shall form an integral part of the contract ", attachment content ID cards that contain Mr Kwok Jing-keung, copies of divorce certificates and other information.
Mr Kwok Jing-keung believes that she did not provide documents to zhenai, the contract should be void contract, "also means, I can assure the refund to the company". Mr Kwok Jing-keung to refund to the Lee, but Lee says "refund need to be reported to the corporate headquarters."
On August 4, Mr Kwok Jing-keung Headquarters received feedback, since the contract has been signed, you need to staff the service fee of 10,000 yuan. In this regard, Mr Kwok Jing-keung is not satisfactory, "the service did not start, I still haven't seen a person should not charge any fees." Reporters involved
Stores known as "refund to default"
Shenzhen headquarters subsequently promised a full refund
On August 12, the reporters came to cherish Web stores. Mr Kwok Jing-keung have put forward three questions to store previously: Manager Chen claimed that programmes do not always meet, held July 31 date would have no contract exists in terms of the King. Mr Kwok Jing-keung believes that Web sites suspected of cheating.
In this regard, the store services supervisor Lee respond to that, staff members told an incomplete understanding with Mr Kwok Jing-keung, since the contract had been signed, Mr Kwok Jing-keung refund to a breach, companies should charge a portion of the penalty. Specific refund rules formulated by the company's headquarters, stores the headquarters decided to unconditionally support.
Journalists view the branch qualification, Mr LEE said, "are documents, but it is not easy to show reporters."
That afternoon, Shenzhen HQ staff call this huaxi City newspaper reporter, store staff some of the statements were misunderstood by Mr Kwok Jing-keung, there was no deceptive intent. The staff member said, the company has reached an agreement with Mr Kwok Jing-keung, promised a full refund, subject to 30 days, refunds to come back to the account. 13th, Mr Kwok Jing-keung to take contracts to store signed rebate agreement.
女子花近5万元买珍爱网VIP服务，竟无法保证对象真实性 - 珍爱网 - IT资讯
成都市民郭女士：我花了48800元购买某婚恋网站的VIP服务，但他们却称不保证安排的约会对象个人信息真实。我要求退款，他们却要扣除一万元的服务费。我一个约会对象都还没见着，服务还没开始，凭啥收取服务费？
36岁的成都女士郭晶（化名）至今单身，因为还没找到合适的对象，着了急。在珍爱网工作人员的多番推荐下，她花了48800元，与门店签下《珍爱网闲暇VIP会员服务合同》。合同里写明，红娘婚恋顾问将为她安排不少于10位约见对象。
随后，郭晶发现合同中写着，不保证约见对象信息的绝对完整性和真实性。“对象信息不一定真实？”这让她疑惑起来，再想到签订合同前的一些细节，她向珍爱网提出退款。对此，网站回馈，只能退38800元，需收取1万元费用。客户疑惑。
珍爱网提供的电子收据显示，郭晶支付了48800元的费用。
珍爱网的线下门店里，贴着各种的宣传语和顾客的感谢语。
花48800元买婚恋服务
顾问提供的男士信息却并非约会对象
郭晶在成都开了一家小公司，平日忙于工作，耽误了找对象。7月16日，郭晶接到珍爱网打来的电话。两年前，她曾在网站注册过。当日，她和母亲来到位于省体育馆附近的线下门店。
婚恋顾问小李让郭晶登记了个人信息，在月收入一栏，郭晶填上了2万元。小李称，优质单身男士资源很多，服务分为28800元、48800元、68800元、108800元四种，价格越高，可认识的男士数量越多，建议郭晶花48800元成为VIP会员，他们会从100位男士中挑选，一一见面再找出最匹配的，保证安排不少于10位约见对象。
就在郭晶犹豫时，一位自称来自深圳总部的陈姓经理走来告诉郭晶，自己有更丰富的资源。约会成功后，还会跟踪约会情况，进行婚恋分析指导等。1个多小时的了解后，郭晶和母亲以价格过高为由，离开了门店。
7月17日，郭晶收到陈经理的信息，称已帮她做好方案，让她过来看看。7月24日，郭晶收到小李的信息：本周日6点半，来福士广场举行相亲会。
7月31日下午6点半，郭晶来到来福士广场，但并没看到相亲会。于是，郭晶来到距离广场几十米远的珍爱网门店。见郭晶到来，小李和陈经理开始详细了解郭晶的感情经历。郭晶说到动情处，小李在一旁抹起了眼泪。
接着，陈经理分析，郭晶的内心没有打开，“虽然30多岁，依然有一颗少女心，向往小资生活。”郭晶有些吃惊，“她太了解我了。”
小李和陈经理拿出一叠男士资料，上面有照片、职业、收入等信息，问郭晶喜欢哪一类。郭晶看到，其中很多都跟自己有类似经历。两人还了解了郭晶喜欢的脸型、五官等细节。郭晶“很自然地以为，这些都是选择的对象”。
晚上9点过，郭晶刷卡支付了48800元后，在合同上签字购买了服务，“天色已晚，我没太注意合同细项。”当天，郭晶没有携带身份证等证件，小李叮嘱之后要补印。但临走前，郭晶听到小李说，刚刚看到男士资料并非约会对象，只是了解一下她的喜好。要求退款
公司：要收取1万元服务费
顾客：服务未开始不应收费
10点过，回到家中，郭晶心里不踏实，开始仔细看起合同。她看到，合同中提到，乙方（珍爱网）提供约见对象的资料以约见对象向甲方（郭晶）提供的为准，但乙方不具备公民个人信息查阅权限，不保证信息的绝对完整性和真实性。
“难道我相亲对象的信息都不一定是真的？”随后，郭晶又看到合同第六条第5款写着，“合同附件为本合同不可分割的组成部分”，附件内容包含郭晶的身份证、离婚证明等资料复印件。
郭晶认为，她并没有提供证件给珍爱网，合同应当属于无效合同，“也意味着，我可以向公司提出退款”。郭晶向小李提出退款，但小李称“退款需要呈报公司总部”。
8月4日，郭晶收到总部反馈，由于合同已经签订，需要扣除工作人员1万元的服务费。对此，郭晶不满意，“服务都没开始，我还一个人都没见着，不应当收取任何费用”。记者介入
门店称“提出退款违约”
深圳总部随后承诺全额退款
8月12日，记者来到珍爱网门店。此前郭晶曾向门店提出三个质疑：陈经理声称做好的方案始终没有见到，7月31日的相亲会没有举行，合同里存在霸王条款。郭晶认为，网站涉嫌欺骗。
对此，门店服务督导李先生回应记者称，工作人员的讲述与郭晶的理解有偏差，由于合同已经签订，郭晶提出退款属于违约，公司理应收取一部分违约金。具体退款细则，由公司总部制定，门店对总部的决定无条件支持。
记者提出查看分店资质，李先生称，“公司有证件，但是不方便出示给记者看”。
当日下午，公司深圳总部相关工作人员致电华西都市报记者，门店工作人员的一些表述让郭晶产生了误解，并不存在欺骗的意图。该工作人员还说，公司已和郭晶达成协议，承诺全额退费，但要30个工作日，退费才能转到账上。13日，郭晶可带上合同，到门店签订退款协议。