Downloaded woman barber shop App: mobile phone-by deduction of 800 Yuan flow flow, mobile-IT information

Do not use the Internet, Mrs Meng, was suddenly told that he used a flow of up to 800 Yuan, this sky-high traffic come from? Consumer reporter interviews a panel of judges, Mrs Meng vaguely remembered, in this huge traffic flow when his mobile phone had been handed over to strangers, was a Barber's shop, download an App.

Reporters found that many practices of the business sector to download App in Exchange for gift little resistance to Ms Meng's experience, then give everyone a heads up.

Shock: phone 800 traffic charges

"You is the phone number of the user? "Last month, Mrs Meng working in Nanjing suddenly received a call from a mobile operator customer service, staff on the phone asking Mrs Meng, lately often surf the Internet.

To address this problem, Mrs Meng was odd, because her phone was done in Anhui, in Nanjing, remote Internet access fees are high, and therefore she does not how to use the mobile Internet. Then customer service told her, took her by surprise.

Mrs Meng consumer jury told reporters, staff told her that monitoring her the Bill produced a flow of up to 800 yuan in one day, because usually the Internet habits of customers is slightly different, so in order to see if it is the user's own, call this number for confirmation.

Memory: has let strangers have App

After receiving telephone carriers, began to reminisce about their mobile phone usage were made by Bangladesh. She suddenly remembered that at this time, a huge flow of time he has ever been to Nanjing Pukou district a barber shop.

Meng said that a few days ago, she saw a friend in my circle of friends forwarded message saying, Pukou, a Barber is to organise activities, as long as they are to consumers, praised for their activities as and when required and forwards, you can receive rich gifts.

Thought this store was at the door, Mrs Meng decided to come to this beauty salon store to participate in activities. After entering the store, she required after forwarding information and praise, the clerk told her, if you want to receive gifts, there is a final step, it is necessary to download their App store service.

"Before the download, I specifically asked if there was WiFi provided, they say no. "Mrs Meng told reporters that when she wanted to use the flow Pack download, just downloaded screenshot to share to your circle of friends, you can immediately pick up. Bangladesh would have been promised, and download the cell phone to the clerk for help, not only to, this, there have been "astronomical cost."

In the impression of Mrs Meng, was a long time to download. She also asked why so long to download, the other is in answer to "fast good, fast good."

Question: why the next App flow is so high

Facing the huge traffic that appears, Mrs Meng has recalled feeling incredible. She said, when the Barber's shop with her said, download the App how much traffic, just took away her cell phone operations.

She said with fear, but for the mobile phone customer service call her phone, she didn't know so much money will be deducted. She suspected was the barber shop staff caused by the improper operation of the huge cost.

Press enquiries:

Barber: the App is very small, I do not know which to price traffic

In Bangladesh women issued by the mobile phone displayed in detail, Mrs Meng mobile of the day within two hours of consuming a total of nearly 3G of the traffic, which, according to Mrs Meng says, this time she and Pukou district in this barbershop phone.

Yesterday afternoon, a reporter came to the barber shop, the clerk said, there is this thing, but each of the clerks in the store are downloaded this App store, no one has consumed so much traffic. Staff stressed that there is WiFi in their day, when reporters asked which employees are helped Mrs Meng download App, the clerk said "don't know".

In order to further clarify the facts, journalists traveled and head of the shop of a Wu to get in touch. Reporters interviewed each other made it clear, this astronomical flow loss they should not have to carry. Reason a, Meng ladies of download behavior is for voluntary, and non-forced; II is, they recommended Meng ladies download of this stores App of size only 48.5MB, in he seems, not produced so huge of consumption; and in activities during, clerk has obligations help guest download App, but except Meng ladies outside, no similar situation occurred, description businesses of operation is right of.

"They just dodge their responsibilities. "Mrs Meng told reporters that when she knows the huge flow of questions, first went to the beauty salon store inquiries, was responsible for the store said that as long as she took the Bill to, it will give her compensation.

To this end, the ladies specially found the family of Anhui Telecom hit the phone bill, and send it to Nanjing. Shown on your Bill, Mrs Meng mobile consumed nearly 3G in two hours traffic. But when she came to the store again, merchants insisted that stores compensation responsibilities.

"Mobile phones in their hands, and for a long time to download, this responsibility how to push out such a thing? "Bangladesh woman said indignantly.

Experts advise:

Many software problems, don't download

"Mobile phone can not be easily downloaded are not familiar with the software, because some of the software that quietly suck the Golden. "Mrs engaged in mobile software development (not his real name) said that under normal circumstances, some mobile phone users will pay for small gifts, take the initiative to hand over the phone to download the App, it risks a lot.

In addition, Liu said, mobile phones in the course of Internet, there are a lot of mobile advertising, frequent push messages, these will make the phone appear difficult to control the flow of costs, is known as the "junk traffic". He said that some embedded advertising applications can cost the user 300-500k flow per hour and consumes users did not know of these flows. Typically, software and applications installed in the phone, the more and faster traffic consumption.

How to prevent the flow of inexplicable loss, fell into huge traffic trap? Liu warned that for example taxi online, online maps, online reviews, you need to obtain location information of software and App app store sent messages such as, social software, usually run automatically with the phone powered on in the background, constantly updated data push advertising. Recommends that users not to use their features, closed in the background. In addition, he recommends users, phones sets software flow overrun reminded, when the limit is exceeded, mobile phones can automatically terminate Internet access.

Public review

No longer dare to others mobile phones

Wu Pai (the public): my phone often appear inexplicable increase in traffic situations, Mrs Meng after the encounter, the first feeling is fear. Because in daily in the, regardless of to see movie also is to dinner, in people more of place, often on will was requirements I download various different of App, despite not know Xia of this App has what role, but resistance not full of small gift, often on will casually surrendered phone, sometimes wants to first download, yihou by deleting off on can has, absolutely didn't thought, this inside also will hid with risk. After never so easily to others cell phone, lose a not worth it.

Mediation failed to judicial proceedings

Pukou market administration staff: from the investigation of the situation, Mrs Meng operates in order to easily submit your cell phone gifts to strangers, apparently lack the sense of self-protection, unknown stranger taking phones use case, which is obviously sloppy losses than gains.

As the manufacturer, interactive advertising is designed to appeal to consumers, provide gifts to increase tourist is a win-win thing, but businesses have an obligation to inform guests in advance matters needing attention in the activity, in addition, the staff member shall guide guests through the process, rather than take unnecessary disputes, have a negative impact. In mediation, as the difference between the larger mediation without success, they suggested she can solve this issue by means of judicial proceedings.

Find technical departments involved in gathering evidence to prosecute businesses

Cao Yihuai (Beijing Branch (Nanjing) Director of the law firm lawyers): in a 2-hour period, there has been a huge traffic, it must be a problem. Ms from Meng's statement, in the course of this, the cell phone is a clerk for help operations, legal relations, the clerk is doing delegate behavior of consumers. Some huge costs, the clerk there are two possibilities. A normal downloaded, but because of mistakes made huge traffic; the second is the clerk malicious action, download other software. Both businesses should bear the losses suffered by consumers. He suggested that Mrs Meng, in the case of mediation may be entrusted with technical departments related to evidence collection, confirm that in that time period, the clerk actually download what, if there is download malicious behavior, businesses must not only bear the loss, must also be compensated.

女子下载理发店App：手机突然被扣800元流量费 - 流量,手机流量 - IT资讯

平时不怎么上网的孟女士，突然被告知自己用掉了高达800元的流量费，这天价流量究竟从何而来？面对消费评审团记者的采访，孟女士隐约想起，在这巨额流量流走的时候，自己的手机曾经交给过陌生人，是在一家理发店，下载了一个App。

记者调查发现，眼下很多人面对商家用下载App换取礼物的做法毫无抵抗力，孟女士的遭遇，则给大伙儿提了个醒。

震惊：手机产生800元流量费

“您是这个手机号的用户吗？”上个月，在南京工作的孟女士突然接到了手机运营商客服打来的电话，电话那头的工作人员询问孟女士，最近是不是经常上网。

面对这个问题，孟女士当时就有些奇怪，因为她的手机是在安徽办的，因为身在南京，异地上网费贵，因此她平时并不怎么用手机上网。然而接下来客服告诉她的情况，却让她大吃一惊。

孟女士告诉消费评审团记者，客服人员告诉她，因为监控到她的账单在一天之内产生了高达800元的流量费，因为和平时客户的上网习惯有些出入，因此为了确认是否是用户自己所为，才打这个电话进行确认。

回忆：曾经让陌生人下过App

接到运营商的电话后，孟女士就开始回忆自己的手机使用情况。此时的她才突然想起来，在出现巨额流量的时间段中，自己曾经去过南京浦口区的一家理发店。

孟女士说，前些日子，她在朋友圈中看到一位朋友转发的消息称，有一家浦口的理发店正在举办活动，只要是去的消费者，按照要求对他们的活动点赞并进行转发，都可以领取丰富的礼品。

想着这个店就在家门口，孟女士便决定来这家美容美发门店参加活动。进入门店后，她在按照要求在转发活动信息并点赞之后，店员突然告诉她，如果想要获得礼物，还有最后一步，那就是必须要下载一个他们门店的服务App。

“在下载之前，我还特别询问有没有WiFi提供，对方说暂时没有。”孟女士告诉记者，当时她想可以用自己的流量包下载，只要下载完截图分享到朋友圈，就可以马上领取礼物了。孟女士便答应了，并将手机递给店员帮忙下载，可没成想，这一下，就出现了“天价流量费”。

在孟女士的印象中，当时的下载时间很长。她还问店员，为何这么长时间还在下载，对方只是回答“快好了、快好了”。

疑问：为啥下个App流量这么高

面对出现的巨额流量，孟女士至今回忆起来觉得不可思议。她说，当时这家理发店的店员没有跟她说，下载这个App需要多少流量，就直接拿走了她的手机操作了。

她心有余悸地说，要不是手机客服打她电话，她也根本不知道会被扣了这么多钱。她有些怀疑是这家理发店的工作人员操作不当而造成了巨额的流量费。

记者调查：

理发店：App很小，不知哪来的天价流量

在孟女士出具的手机话费明细单中显示，当天孟女士的手机在两小时内共消耗了近3G的流量，而根据孟女士所言，这个时间段她本人和手机就在浦口区的这家理发店。

昨天下午，记者来到这家理发店，店员表示，的确有这件事，不过他们店中的每个店员都下载了门店的这个App，没人消耗过这么大的流量。而且员工强调，他们店当日是有WiFi的，当记者问是哪名员工帮孟女士下载App的，店员表示“不清楚”。

为了进一步弄清事实，记者辗转与该店的一位吴姓负责人取得联系。面对记者的采访，对方明确表示，这天价流量的损失不应由他们店来承担。理由一，孟女士的下载行为是出于自愿，而非强迫；二是，他们推荐孟女士下载的这个门店App的大小只有48.5MB，在他看来，不会产生如此巨额的消费；而且在活动期间，店员有义务帮助客人下载App，但除孟女士外，没有类似情况发生，说明商家的操作是正确的。

“他们就是在推托自己的责任。”孟女士告诉记者，当时她在知道发生了巨额流量的问题后，就在第一时间去了这家美容美发门店进行询问，当时店内的负责人说只要她拿着账单去，就会给出她赔偿。

为此，孟女士特意找到安徽的家人去电信营业厅打出电话账单，并寄到南京。账单上显示，孟女士在两小时内手机共消耗了将近3G的流量。然而当她再次来到门店，商家却坚称门店没有赔偿的责任。

“手机在他们手上，而且又下载了那么长时间，这个责任怎么能够这样推得一干二净呢？”孟女士气愤地说。

专家提醒：

很多软件有问题，别轻易下载

“手机不能轻易下载不熟悉的软件，因为有些软件会悄悄吸金。”从事手机软件开发的刘健（化名）介绍说，通常情况下，有些手机用户会为了一些小礼物，主动交出手机下载App，这样的风险很大。

除此之外，刘健说，手机在上网过程中，存在大量手机广告、频繁推送信息，这些都会导致手机出现难以控制的流量耗费，就是通常所说的“垃圾流量”。他说，有些嵌入广告应用程序每小时会耗费用户300-500k流量，而这些流量的消耗用户并不知情。通常情况下，手机中安装软件和应用程序越多，流量消耗就越快。

如何防范流量的莫名流失，掉进巨额流量的陷阱呢？刘健提醒说，例如在线打车、在线地图、在线点评等需要获取定位信息的软件，及App应用商城、社交类等有送消息功能的软件，通常会随手机开机在后台自动运行，时时更新数据推送广告。建议用户在暂时不使用其功能时，及时在后台进行关闭。此外他还建议使用者，在手机中设置软件的流量超限提醒，当超过限值时，手机可以自动终止上网功能。

有请大众评审

再也不敢轻易把手机交给别人

吴派（市民）：我的手机也经常出现流量莫名增加的情况，看到孟女士的遭遇后，第一个感觉就是后怕。因为在日常生活中，不管去看电影还是去吃饭，在人流多的地方，往往就会有人要求我下载各种不同的App，尽管不知道下的这个App有什么作用，但抵抗不住琳琅满目的小礼物，往往就会随便交出手机，有时候想先下载，以后删掉就可以了，万万没想到，这里面也会藏着风险。以后再也不会这么轻易地把手机交给别人了，因小失大不值得。

调解无果可以司法诉讼

浦口市场监督管理局工作人员：从调查的情况来看，孟女士为了礼品轻易将手机递交给陌生人进行操作，显然缺乏必要的自我保护意识，在无法得知陌生人拿走手机后的用途情况下，这种行为明显草率，得不偿失。

作为商家而言，互动宣传是为了吸引顾客，提供礼品增加客源是双赢的好事，但是商家也有义务提前告知客人活动中应注意的事项，此外，工作人员应指导客人进行操作，而不是越俎代庖，造成不必要的纠纷，产生不好的影响。在调解中，因为双方的分歧较大调解无果，他们建议吴女士可以通过司法诉讼的手段解决此事。

可找技术部门介入搜集证据起诉商家

曹义怀（北京盈科（南京）律师事务所主任律师）：在2个小时的时间内，出现了巨额流量，这当中肯定是出现了问题。从孟女士的表述来看，在这过程中，手机一直是店员帮忙操作的，那么从法律关系来看，店员是在履行消费者的委托行为。出现了巨额费用，那么店员操作存在两种可能性。一是正常下载，但是因为误操作产生了巨额流量；二是店员恶意操作，下载了其它套费软件。这两种行为商家都应该承担消费者蒙受的损失。他建议孟女士，在调解不成的情况下，可以委托相关技术部门进行证据采集，确认在那个时间段中，店员究竟下载了什么，如果存在恶意下载的行为，商家不仅要承担损失，还必须进行赔偿。