Easy to charge fares sent TV didn't get cheated-easy to use, easy to-IT information

In June this year, easy-to-use vehicle opened named "Super hardware free day" activities. On June 30, Smith in the easy to use car charger 3600, awarded a 3599 Yuan worth of Super TV.

On July 21, because haven't receive TV plus TV, Smith calls easy to use customer service phone and ask for a refund, but was turned down. However, the customer hangs up an hour later, Smith received a phone call from Beijing, the other party claims to be easy to use customer service, agree to receive her refund request, eventually cheated her given that TV plus TV.

Incidentally, Nanjing, Li also had the same scam, pretending to be a customer service easy to use a landline, and Smith received a phone call.

So, who actually disclose their information?

Rechargeable 3600 free TV

In June this year, easy-to-use vehicle opened named "Super hardware free day" activities, recharge in the platform and related products will be offered depending on the fare. June 30 is the last day of activities, Smith just to give yourself easy to account are insufficient money in the car on the software and click on the event.

"After I clicked this activity, found that these amounts are too large and used is very red and very eye-catching, but I only wanted to charge 300 yuan. "History says, recharge 300 yuan needs to click on the large button near the" other amount ", and then manually enter the prepaid amount, I did not expect, she accidentally pressed the" other amount "next to" 3600 ", the system will go directly to the payment page.

"I was really too fast, totally unaware that points to 3600. "Smith said she realized their choice of denomination is 3600, immediately select the PayPal payment method.

Ms system in history after selecting the payment method, jump directly to confirm payment interface, hindsight she realised that she chose the wrong recharge denominations and hurriedly pressed the phone below the "home button" (return to the main screen), wants to force out of this interface. Unexpectedly, Smith set the fingerprint payment PayPal features, she instead pressed "home button" confirm payment just became the key.

So Miss Smith charged 3600, and will receive a value of 3599 letv Super TV.

"Found himself after mistakenly filling, I immediately called customer service to request a refund, but refused to refund customer service, attitude is bad, I say I want to complain about her, she said, ' your complaint '. "After talking to family members about Smith, decided the TV arrived, then refund.

Before long, Smith received a message from easy to there TV plus TV code as well as the exchange of Exchange Web site. On July 2, the Smith log on Exchange and fill in their personal information such as your shipping address.

Crooks masquerading as a customer service lied to go TV

Smith waited until July 21, also did not receive music video television, she calls to customer service phone and ask for a refund, this request was again rejected.

However, on in customer service hanging broken phone one hours Hou, history ladies received has a Beijing playing to of landline phone, phone in of men claiming to be is easy to with car of customer service personnel, and said agreed accepted history ladies of refund requirements, he told history ladies specific process to added micro-letter fine chat: "I see he micro-signal Qian four bit is easy to with car of first letters 'ydyc', I on directly added he has".

Morning news reporters from both sides of the chat transcript found that the man claiming to be easy to go to the customer service, asked Smith to Beijing as the TV. For the TV was not delivered, Smith intends to change the shipping address directly into the company, but the man refused, saying: "distribution, we and depending on the consultation, (it) not. ”

On July 23, Smith once again call customer service, customer service informed she could simply refuse to sign for TV.

To that end, Smith asked the men again, he replied: Visa, easy to leave, that's you and things. Meanwhile, the men stressed "must first sign and then was sent by courier", "immediately after the service to contact me".

Eventually, Smith served on this TV on July 28. According to the man's address, will be sent the next day Smith jiugong town, Daxing District, North Gate in the South East lifang source depending on the TV, phone number is 010-57036635.

On July 29, the number will be sent to Smith after the men, and never received any reply.

Since then, the man who claims to be easy to go to the customer service then had no word from micro-believe it or not, landline telephones have also been suspended, doubts Smith might have a liar. Then, she calls to customer service, inform you about customer says the company is not such a person, has not promised to anyone accept such a refund.

Nanjing woman faced a similar scam

Coincidentally, the morning news reporter in the interview that, Nanjing Xiao Li and Smith's experiences are very similar. Miss Lee is involved in the activity after recharging 3600, finds it necessary to ask for a refund, rejected also receive calls from anyone claiming to be easy to go to the customer service. Unlike Smith's, Li was still unused redeem codes. Therefore, this so-called customer service people who directly defraud Xiao Li's Canadian TV codes.

After learning of the deception, Li immediately contacted TV plus and easy to service and to alert the local police. According to Xiao Li said, leaving le code through the exchange of information, a query to a person surnamed Zhang in Nanchang, Jiangxi, Nanchang, a local website "Po net", runs a "Letv video life experience."

Shocking is that Smith and Lee received claims to be easy to call landline phone, is actually the same telephone number 010-57036635.

Easy to use:

Set up an internal investigation group

How crooks know information of the victim, and how to understand the refund demands it? Morning news reporters contacted public relations official, said the company learned of Smith's adventures, set up the company's internal investigation unit, internal access to user information for troubleshooting. Meanwhile, the company will also, through technical means and the means to find the fraud risk control organization: "we will contact the parties to seek police help, and provide useful information. ”

On August 9, the morning news reporter in a user's identity by telephone to customer service, said he participated in the top television activities last month and asked if I can get a refund. Customer Service staff to refuse refund requests, and said: "the return to activity until July 28 to participate in full and did not participate in any active user's balance will not be refunded. "Since then, the customer service staff told reporters that since July 28, easy to recharge you can recharge after a fare refund in the 7th.

When a reporter asked why 28th when users are unable to apply for account balances refunds, customer service staff, said: "this is our internal regulations. ”

Subsequently, the morning news reporter from easy public relations official confirmed on July 28 start accepting refund provisions. In addition, the official told reporters, from the top of her personal experiences, and filled with the possibility of less and less, identify recharge usually takes four to five interfaces, many of the user charge it back and asked for a refund. Considering that Smith suffered a scam, the official said, the company is discussing appropriate compensation.

Lawyer:

If the platform information disclosure should take responsibility

Shanghai Rong Fu Yang Weijiang law think consumers should first read similar to the terms of use agreement, if agreed expressly in the refund conditions, it should be strictly contractual obligations, however, due to the refund conditions are important provisions relating to consumer interests, easy-to-use vehicle operators should make a special notice to consumers, so consumers can choose whether or not to accept and continue to trade. If not agreed in advance, easy-to-use vehicle only after the dispute has arisen with the interpretation right of final interpretation of the so-called refund rules, it would have been inappropriate.

Yang in counsel's view, if easy-to-use vehicle in the course of keeping consumer information there is fault or gross negligence, easy-to-use vehicle shall bear the appropriate complementary liability. Smith also take part responsibility for their negligence.

易到充车费送电视，没到手就被骗 - 易到用车,易到 - IT资讯

今年6月，易到用车开启了名为“超级硬件免费日”的活动。6月30日，史女士在易到用车充了3600元，获赠了一台价值3599元的乐视超级电视。

7月21日，因为一直没有收到获赠的乐视电视，史女士便拨打易到用车客服电话，要求退款，但遭到拒绝。然而，就在客服挂断电话一小时后，史女士接到了一个北京打来的座机电话，对方自称系易到用车客服人员，同意受理她的退款要求，最终骗走了她获赠的那台乐视电视。

无独有偶，南京的李小姐也遇到了同样的骗局，那个冒充易到用车客服的座机，居然与史女士接到的电话一样。

那么，究竟是谁泄露了她们的信息呢？

充值3600元获赠电视

今年6月，易到用车开启了名为“超级硬件免费日”的活动，在该平台充值车费并可获赠乐视相关产品。6月30日是活动的最后一天，史女士正好想给自己的易到账户充点钱，便在该用车软件上点开了这一活动。

“我点开这个活动以后，发现这些活动金额都太大了，而且用得是很红很醒目的字，但我只想充300块而已。”史女士说，充值300元需要点击这些大金额按键附近的“其他金额”，再手动输入充值金额，可没想到，她不小心按到了“其他金额”旁边的“3600元”，系统便直接跳转到了支付界面。

“我当时真的是手太快了，完全没有意识到自己点成了3600元。”史女士说，她不仅没有意识到自己选择的面额是3600元，还立即选择了支付宝付款的方式。

系统在史女士选择好付款方式后，直接跳转到确认支付的界面，后知后觉的她方才意识到自己选错了充值面额，慌忙之中按下了苹果手机下方的“home键”（返回主屏键），想要强行退出此界面。可万万没想到，史女士的支付宝设置了指纹支付的功能，她这慌乱中按下的“home键”，偏偏成了确认支付的按键。

史女士就这么误充了3600元，并将获赠一台价值3599元的乐视超级电视。

“发现自己误充以后，我马上打电话给客服要求退款，但客服拒绝退款，态度也很差，我说我要投诉她，她还说：‘那你投诉吧’。”史女士跟家人商量后，决定等电视机到了，再退款。

没多久，史女士就收到了易到发来的短信，上面有乐视电视的兑换码以及兑换网址。7月2日，史女士登录网站兑换，并填写了自己的收货地址等个人信息。

骗子伪装成客服骗走电视

史女士一直等到7月21日，还未收到乐视电视，她再次拨打易到客服电话，要求退款，这一请求再次遭到拒绝。

然而，就在客服挂断电话一小时后，史女士接到了一个北京打来的座机电话，电话里的男子自称是易到用车的客服人员，并表示同意受理史女士的退款要求，他告诉史女士具体流程要加微信细聊：“我看到他微信号前四位是易到用车的首字母‘ydyc’，我就直接加他了”。

晨报记者从双方的聊天记录中发现，这位自称易到客服的男子，要求史女士将电视寄往北京乐视。因为当时电视还未送达，史女士就打算直接将配送地址改成易到公司，却遭到了该男子的拒绝，并称：“已经配货了，我们和乐视协商了，（这样）不行。”

7月23日，史女士再次致电乐视客服，客服告知她可直接拒绝签收电视。

为此，史女士再次询问该男子，他答道：拒签，易到就不管了，那就是您和乐视的事了。同时，该男子还强调“一定要先签收后让快递再寄送”、“送达后立马联系我”。

最终，这款电视机于7月28日送达史女士家中。根据该男子给出的地址，史女士次日就将其寄往北京市大兴区旧宫镇南小街东里芳源里北门乐视TV，联系电话为010-57036635。

7月29日，史女士将单号发送给该男子后，就再也没有收到任何回复。

此后，这位自称是易到客服的男子便没了音讯，微信不回，座机电话也已暂停服务，史女士这才怀疑可能遇到了骗子。随后，她拨打易到客服电话，告知自己的遭遇，客服表示该公司并没有这样的人，也没有答应给任何人受理过此类退款。

南京一女子遭遇类似骗局

无独有偶，晨报记者在采访中了解到，南京的小李与史女士的遭遇十分相似。李小姐在参与该活动充值3600元后，因故要求退款，遭到拒绝后同样收到了自称易到客服的人打来的电话。与史女士不同的是，小李当时仍未使用过兑换码。因此，这位自称客服的人士直接骗取了小李的电视兑换码。

得知被骗后，小李立刻联系了乐视和易到客服，并向当地警方报警。据小李透露，乐视公司通过该兑换码留下的信息，查询到一位江西南昌的张姓人士，在一个南昌当地的网站“地宝网”上，经营着一家“Letv乐视生活体验店”。

令人震惊的是，史女士和小李接到的自称易到客服的座机电话，居然是同一个座机号码010-57036635。

易到用车：

成立公司内部调查小组

骗子究竟是如何知道被害人信息的，又是如何了解到有退款需求的呢？晨报记者联系了易到公关部相关负责人，她表示该公司了解到史女士的经历后，成立了公司内部调查小组，对内部接触到用户信息的人进行排查。同时，该公司还将通过技术手段及风控手段来寻找这一诈骗组织：“我们也会联系当事人，寻求警方帮助，并随时提供有用的信息。”

8月9日，晨报记者以用户的身份致电易到客服，称自己上个月参与了充值送电视的活动，并询问现在是否还可以申请退款。客服人员拒绝了退款要求，并表示：“7月28日之前参加充返活动以及未参加任何活动的用户余额，都不予以退款。”此后，客服人员告诉记者，自7月28日起，在易到充值的用户可在充值车费后7日内申请退款。

当记者问到，为什么28日前用户都无法申请账户余额退款时，客服人员表示：“这是我们内部的规定。”

随后，晨报记者从易到公关部相关负责人处证实了关于7月28日开始受理退款的规定。此外，该负责人告诉记者，从她个人的充值经验来看，误充的可能性少之又少，确认充值通常需要经过四至五个界面，很多用户都是充值反悔后要求退款的。考虑到史女士遭遇了骗局，该负责人表示，公司正在讨论给予相应的补偿。

律师说法：

若平台信息泄露应担责

上海市融孚律师事务所杨维江律师认为，消费者首先要阅读类似于使用须知的约定，如果约定里明示了退款条件，那就应严格依约履行；但是，由于退款条件是关乎消费者利益的重要条款，易到用车作为经营者，应该对消费者做出特别提示，以便消费者选择是否接受并继续交易。如果事先没有约定，易到用车只在纠纷发生后以所谓最终解释权解释退款规则，那就不妥了。

杨律师认为，如果易到用车在保管消费者信息过程中确实存在过错或有重大过失，易到用车应承担适当的补充赔偿责任。史女士也要为自己的疏忽大意承担一部分责任。