5 km by taxi the wrong subject to 1728, in response to the last drop: the driver is out of practice-drops, drops a taxi-IT information

Mr Wen told this newspaper yesterday reflected the public, he used the previous night drops of software by taxi cab, less than 5 km away were deducted 1728, "I was only 13 Yuan from normal, this is too much." From Mr Wen in order to see, drivers only a single record at a time the parties, order originally started at 9 o'clock in the evening until the next day at 5 o'clock in the morning until the end. Drops of company staff said investigation by the driver following a strange result in an exception, will refund passengers the extra amount collected.

Scary jump

5 km 1728

Mr Wen told the Beijing morning news reporter, 9 o'clock in the evening the day before yesterday he came from the company, because it was getting late drop software called the car, surnamed Wang, Shifu orders. "We often work overtime, so the company drops and there is cooperation, overtime is call a cab to pay fares directly from company accounts button. "A daily home but was not General.

Mr Wen recalled that night when he saw the driver was a young man, talking that this is a driver's first single. "By sea from Tongzhou Tongzhou district, near a metro station to the founding of the first wind and beautiful district, took more than 10 minutes, is going smoothly all the way. But I got out, he found he did not operate ' ends ', billing is on the rise, I hastened to call him, but the phone never answered. "Reporters see from Mr Wen provided phone records, he gave the driver 3 times before and after are not connected.

"I thought that the master may also drive, so didn't notice, I didn't care. Didn't think the next day woke up to see orders, freaked me out, this one spent more than 1700. "Reporters see from Mr Wen's trip records provided, in the same time period, the same starting point, on August 12 and August 16 orders in 13, while orders for the evening of August 22 costs are 1728.1" super price ". View order details, your correspondent found "super price" order of time from August 22, at 9 o'clock in the evening the next day at 5 o'clock in the morning, normal distance cost up to 916 Yuan, in addition to charging height ranges far, night, fast lane often,. Master Wang publicly available information suggests that he completed only 1 order.

Drop the investigation

The driver is out of practice to blame

Then, Beijing morning news reporter on thing call drops drops company, staff said, received passengers reflect this after, customer service sector contact has driver and passengers both, original is due to the driver on system rusty, and operation errors led to exception, currently this pen payments has was freeze, beyond pre valuation of costs drops drops company will all returned to user account in the, while also will on parties driver for punishment and ban seal account.

"In fact the order of payments have been frozen, because we have automatic order exception system in the background, once order exception is found, the system will end charging automatically after 5 minutes in order to freeze. "Drops the company staff told reporters that they will launch more measures and features in the future, further restricting and regulating driver behavior. Subsequently, contacted Mr Wen, he endorsed the result.

打车5公里错收1728元，滴滴回应：司机手生 - 滴滴,滴滴打车 - IT资讯

市民温先生昨日向本报反映，他前晚使用滴滴打车软件叫车，不到5公里的路程却被扣掉1728元，“我平时打车只要13元，这差得太多了”。记者从温先生的订单中看到，当事司机仅有一次接单记录，原本晚上9点开始的订单持续到次日凌晨5点多才结束。滴滴公司工作人员表示，经调查系司机因操作生疏导致异常，将退还乘客多收款项。

吓人一跳

5公里收费1728元

温先生告诉北京晨报记者，前日晚9点多他从公司下班，由于天色较晚就用滴滴软件叫了车，一位姓王的师傅接单。“我们公司经常加班，所以公司和滴滴有合作，员工加班都是叫车，支付车费都是直接从公司账户扣钱。”本来一段日常回家路却不料变得不一般起来。

温先生回忆，当晚上车后，他看到司机是个年轻男子，聊天中得知这是司机接的第一单。“从通州经海路地铁站附近到通州首开国风美仑小区，花了十几分钟，一路还算顺利。但我下车以后发现他那边没有操作‘结束行程’，计费还在增加，我赶紧给他打电话，但手机始终没人接。”记者从温先生提供的通话记录中看到，他前后给司机打了3次电话均未接通。

“我以为那师傅可能还在开车，所以一时没注意到，我也就没在意。没想到第二天一早起来一看订单，吓了我一大跳，这一单居然花了1700多。”记者从温先生提供的行程记录中看到，在同个时间段、同样的起始点，8月12日及8月16日的订单费用均在13元上下，而8月22日晚的订单费用却是1728.1的“天价”。查看订单详情，记者发现“天价”订单的时间从8月22日晚9点到次日凌晨5点，其中正常行驶距离费高达916元，此外还收取高低不等的远途费、夜间费、快车时常费等。王师傅的公开资料也显示，他仅完成过1个订单。

滴滴调查

司机手生惹的祸

随后，北京晨报记者就此事致电滴滴公司，工作人员称，接到乘客反映此事后，客服部门联系了司机和乘客双方，原来是由于该司机对系统生疏、操作失误导致异常，目前这笔款项已被冻结，超出预估价的费用滴滴公司会全部退还到用户账户中，同时也会对当事司机进行处罚并禁封账户。

“其实这个订单的款项早被冻结了，因为我们后台有自动的订单异常判定系统，一旦发现订单异常，系统会在订单结束计费5分钟后自动冻结。”滴滴公司工作人员告诉记者，他们未来将上线更多措施和产品功能，进一步制约和规范司机行为。随后，记者联系温先生，他表示认可此处理结果。