Embarrassment of capital: the user in advance booking, rooms at the hotel denied-Group-IT information
"I received an order confirmation message, came to the hotel front desk was unable to check in. To check in is still to make up the difference. "Just this past Sunday, Chongqing residents he wanted to cool off happily to jinfo, but worry angry fire.
Told reporters the legal profession, members of the public on the Internet under a single success is considered concluded contracts with businesses, whether it's e-commerce platform or business shall, in accordance with the contract to provide consumers with goods or services.
Online booking success, stay denied
Days of high temperatures, Angela who lives in main urban area of Chongqing plans to go Golden Buddha scenic area at the weekend to spend the night. So, Ms HO on a mission in the United States, chose the jinfo Star River resort, and through the Group on the "quick set" platform, the landscape room reservation from August 21 to August 22.
According to the online booking process, Ms HO provides its own identity, and paid the price on the Internet. 8:41 August 21, he received a book a success message "order cannot be cancelled, direct name check at the front desk. ”
However, on August 21, when he drove for a few hours, from when the city came to the hotel in jinfo mountain, but was informed at the front desk, her order has not been confirmed, could not stay, if you want to stay, you can only pay in cash at the front desk.
To stay will have to pay out more than 200 Yuan post
Booked rooms, now couldn't live in, her anxious, immediately and contact the customer service group. Description of the prevailing situation, 15 minutes later, a Shijiazhuang on telephone calls to her cell phone. A US mission staff member told her, did not confirm her orders, leading to Ms HO could not stay.
"The staff member said, he cannot now contact the specific charge of this order being, so for operation, only the order for refund processing. "Ms Ho told reporters.
The same room, her beautiful round up is the price of 326 Yuan, payment at front desk but now needs more than 500, with a more than 200-number of the post needs her own make up.
Receive confirmation SMS, why couldn't live in the room? Yesterday, the reporter called the group customer service, customer service explained that this problem most likely occurs because the network reasons, orders a delay in the arrival of hotel reservations could not be queried.
Group: travel booking for room service
Call jinfo the Star River hotel information, front desk staff told reporters, if consumers are buying on a mission in the United States, only buy form. After the Group recognizes the need to call the hotel and after registration to check.
The staff member said the group does not have a direct order to the room. The Group explained to reporters, the group is actually a platform, so there is no business to a third party's statement, said that to a certain extent, the group is equivalent to third parties between merchants and consumers. That is, in fact, is a company settled in the United States on the travel service booked for her room.
As of press time, the United States told reporters, to apologize and compensate for losses of the order of users, the user cash consumer post with beautiful round compared to buying, the United States Mission will be in the form of coupon compensation. Apart from the not-on-use exterior, coupons have no spending limit.
Attorney: the Group shall reimburse the difference
Chongqing collection longitudinal lawyer firm Wei Wei lawyer told reporter, according to contract method, and consumers interests protection method of provides, public in online Xia single success on considered and businesses made has contract, regardless of is electric business platform also is businesses are should according to agreed for consumers provides service or commodity, because electric business platform and businesses of fault led to consumers loss of, consumers right to requirements electric business platform or businesses compensation loss, this case in the of set room post on belongs to consumers of loss.
Lawyers reminded the public that if this happens, confirming, payment information and other evidence should be retained, immediately communicate with website. If the other party is not responsible for, consumers can complain to local industry and commerce, tourism, and other sectors, or even can be solved through legal means.
15 star of the hotel's housekeeping staff, Yubei District of Chongqing, for security reasons, if customers choose to make a reservation after the success on third party Web sites, you can directly call the hotel front desk for confirmation.
大写的尴尬：美团用户提前订房，入住酒店被拒 - 美团 - IT资讯
“我明明收到了订单确认短信，来到酒店前台居然没法办理入住。要入住居然还要补差价。”刚刚过去的这个星期天，重庆市民何女士本想开开心心去金佛山纳凉，却着急生气上了火。
法律界人士向记者表示，市民在网上下单成功就视为与商家订立了合同，无论是电商平台还是商家都应当按照约定为消费者提供服务或商品。
网上订房成功，入住却被拒
连日高温，家住重庆主城的何女士打算在周末去金佛山风景区住一晚。于是，何女士在美团上，选择了金佛山天星两江假日酒店，并通过美团上的“快订”平台，预订了8月21日到8月22日的景观单间。
按网上预订流程，何女士提供了自己的身份信息，在网上缴了房费。8月21日8点41分，何女士接到了预订成功的短信“订单不可取消，前台直接报姓名入住。”
不过8月21日下午，当何女士驱车几个小时，从主城来到位于金佛山的酒店的时候，却被前台告知，何女士的订单没有确认，无法入住，如果要入住，就只能在前台用现金支付。
要住下还得补交两百多元差价
明明订好的房间，现在却住不了了，何女士着急了，马上和美团的客服取得联系。说明了当时的情况，15分钟后，一个石家庄的电话打到了何女士的手机上。一位美团的工作人员告诉何女士，她的订单确实没有确认，导致了何女士无法入住。
“那位工作人员说，他现在也联系不了具体负责这个订单的人，所以现在无法进行操作，只能对这个订单进行退款处理。”何女士告诉记者。
同样的房间，何女士在美团上订的价格是326元，但是现在在前台缴费需要500多，中间有200多的差价需要何女士自行补齐。
明明收到了确认短信，为什么还是住不了房间？昨天，记者致电美团客服，客服方面解释说，出现这个问题很可能是因为网络原因，订单出现延迟到达的情况，酒店也就无法查询到预订订单。
美团：房间是旅行社代订的
记者致电金佛山天星两江假日酒店了解情况，前台工作人员告诉记者，如果消费者在美团上进行购买，只有团购的形式。团购之后需要给酒店打电话进行确认有房并进行登记之后才能入住。
该工作人员说，美团上并不能直接订购房间。美团方面向记者解释说，美团其实是一个平台，所以不存在把业务提供给第三方的说法，一定程度上说，美团就相当于是商家与消费者之间的第三方。也就是说，其实是一家入驻在美团上的旅行社给何女士订的房。
截至记者发稿时，美团方面向记者表示，为了表示歉意和弥补用户此次订单的损失，此次用户现金消费与美团团购相比产生的差价，美团将以优惠券的形式补偿。除不能提现使用外，优惠券没有任何消费限制。
律师：美团方面应补偿差价
重庆合纵律师事务所魏巍律师告诉记者，根据《合同法》、《消费者权益保护法》的规定，市民在网上下单成功就视为与商家订立了合同，无论是电商平台还是商家都应当按照约定为消费者提供服务或商品，因为电商平台和商家的过错导致消费者损失的，消费者有权要求电商平台或商家赔偿损失，本案中的订房差价就属于消费者的损失。
法律界人士提醒市民，一旦遭遇这种情况，应保留确认短信、支付信息等证据，马上和预订网站沟通。如果对方不承担责任，消费者则可以向当地工商、旅游等部门进行投诉，甚至可以通过法律途径解决。
重庆渝北区一五星级酒店的客房部工作人员介绍，为了保险起见，如果顾客选择在第三方网站上进行预订成功后，可以直接打电话到酒店前台进行确认。