Authoritative reports: online fraud "annual output of" more than 110 billion, employing more than 1.6 million-Internet fraud-IT information
As a direct consequence of the lack of citizens ' personal information protection, fraud cases over the years have been multiple, high trend. Online shopping has become an integral part of daily life, back-to-back in telecommunications fraud exposure at the same time, pervasive fraud ring will gradually reach the field of e-commerce. In the age of information sharing, including Telecom, express delivery, banking, e-commerce and social networking platform, involve personal information, session leaks will give criminals the opportunity to really change their personal information, "streaking" requires efforts of Governments, enterprises and individuals.
Online shopping fraud
Online shopping increasingly popular today, fraudsters are waiting in the wings, elaborate Internet scam, many consumers "action". Yangzhou consumers Zhang ladies (pseudonym) in a electric business platform purchase has several decorations, success payment Hou received strange calls, other claiming to be is the shop customer service personnel, and clear to reported out has Express number, and received goods address, information, then to system exception, needed first back single again again purchase, and from provides bank card,, and ID number, personal information for by, cheat Zhang ladies more than 30,000 more than Yuan. Like this are not infrequent, swindlers are pretending to be a customer service platform to the Crown, with "abnormal", "system" or "out of stock", "cancellation", such as by inducing consumers refund, by QQ, email, telephone, micro letters sent "phishing" link, luring consumers to open phishing links, fraudulent account property.
Worthy of attention is that commercial news reporters also noted that criminals begin in Beijing tried to use some of the normal e-commerce website services, such as user's personal home page, order details, collections functions, such as the address bar can be added for text editing "system notifications" and "phishing" link, to reduce the victim's defenses and win their trust.
Personal information is leaked seriously
In today's networked information sharing, most Internet users are already accustomed to the mailbox and bound platform account, sharing a username and password, and there are no periodic revision of habit. Criminals by cracking various illegal channels to steal user account information such as the user's mailbox, using the same password attempts on different e-commerce platform for "bump" to steal user information, even by official website implanted fishing links change order status, to produce issues orders to entice consumers refund operations. Phishing scams have been able to let criminals hundreds have a lark, mostly because its basic message you can get users from multiple channels, lack of information security for consumers in a "naked".
According to the Internet Society of China, the 2016 Chinese Internet users ' rights protection investigation report shows that nearly a year's time, 688 million domestic Internet users for spam, scams information, personal information, such as the assessment on the economic loss caused to 91.5 billion yuan. Meanwhile, the report also shows that 54% of China's netizens think that disclosure of personal information where, 84% of Internet users have experienced adverse effects due to disclosure of personal information, 37% of Internet users have suffered economic losses due to online fraud. According to online fraud reporting for all platforms released by the end of 2015--nets platform the modern Internet fraud industry chain analysis report preliminary statistics, in China, the population of at least 1.6 million people engaged in Internet fraud industry, "an annual production value of" more than 110 billion yuan.
Face fraud, are constantly struggling to cope with the e-commerce platform. Several e-commerce platform, without exception, using approaches issued safety warning. Amazon also remind users that, Amazon customer service does not ask the customer for a bank card password, CAPTCHA and other personal information, make customers wary of similar scams, don't click on unknown links, also do not reveal your password to anyone, the verification code information. Client exception encountered an unknown telephone or mail order, please contact Amazon customer service official (400-810-5666) for verification.
In addition, the new modus operandi for fraudsters, Amazon also temporarily shut down its Web site home page editing function, prevent the crooks into fishing links. Beijing East platform suffered "fishing" fraud situation Hou, in caution fraud announcement statement in the also mentioned, to Beijing East system maintenance, and orders exception, cannot shipping need refund for by, to added user QQ or other form sent phishing company refund platform of fishing website, or through guide consumers for ATM transfers, and claimed consumers winning, and to consumers phone marketing discount card and VIP card,, are is fraud activities. Only has declared in the micro-and never the order offered to customers with credit card information for winning operations refund or transfer, such as order any questions, will have 400 customer service hotline, should never use private phones, telephone contact or require customer login phishing Web site to fill out a bank card information.
Deception a multi-pronged
To achieve true personal information security, e-commerce platform efforts alone is not enough, but one that requires the efforts of the Government, enterprises and individuals. Beijing business reported reporter understand to, China Government are multi efforts accelerated regulation personal information leaked problem, has data displayed, this year April yilai, China Ministry of public security deployment carried out has combat regulation network violations citizens personal information crime special action, as July national police organ has cumulative check broken criminal case more than 750 more than up, captured crime suspects more than 1900 more than, seized information 230yuyitiao, cleanup illegal harmful information more than 352,000 over, shut stopped website, and column more than 610 more than. Another has Ministry data displayed, as April 30, 2016, parties active tie combat prevention modified, software fraud behavior, cumulative shield search results over 100 million article, and delete download and links information 23,392 article; linkage "security hundred shop" 106 home App application store cumulative Xia frame 657 a modified, software App; electric business platform cumulative found and Xia frame modified, software products 320 a, processing merchant 166 households.
Although the community through a variety of means to curb online fraud, but in the view of industry experts, and disclosure of personal information as a result of frequent the crux of the problem at the Government level. China's e-Commerce Research Center special researcher, leading IT lawyer Zhao analysis of occupation on the Beijing economic daily reporter said individuals must take the Government on information security, business and consumers road to multi-pronged efforts, however, remains the core of government regulation in the process. Occupation of Zhao believes that enterprise risk monitor, personal information security maintenance capabilities with strong and weak, some enterprises invested much, more advanced technology, the effect is more apparent, some businesses are investing less, the ability is relatively poor; for consumers, who, in addition to do their utmost to prevent the disclosure of personal information outside, our most pressing task is to raise safety awareness, and effectively guard against possible deception. However, consumer rights once violated rights difficult, a completely passive position, therefore, only strengthened government supervision levels, in order to achieve a multiplier effect.
权威报告：网络诈骗“年产值”超1100亿，从业人数逾160万 - 网络诈骗 - IT资讯
作为公民个人信息保护缺失的直接恶果，诈骗案件多年来一直呈多发、高发态势。随着网购逐步成为日常生活不可或缺的一部分，在电信诈骗案接连曝光的同时，无孔不入的诈骗团伙也逐渐将触角伸向了电商领域。在信息高度共享的时代，包括电信、快递、银行、电商和社交等平台，都涉及到个人信息环节，一个环节出现纰漏便会给犯罪分子提供可乘之机，要真正改变个人信息“裸奔”的情况，需要政府、企业以及个人的多方力量。
网购诈骗屡现
在网购日益盛行的今天，诈骗分子伺机而动，精心策划着各种网络骗局，让不少消费者“中招”。扬州消费者张女士（化名）在某电商平台购买了几件装饰品，成功付款后接到陌生来电，对方自称是该店客服人员，并清楚地报出了快递单号、收货地址等信息，随后以系统异常，需先退单再重新购买，并从提供银行卡号、身份证号码等个人信息为由，骗取张女士3万余元。像这样的例子屡见不鲜，诈骗分子多是冒充平台官方的客服人员，以“系统异常”、“系统升级”、“缺货”、“订单取消”等为由诱导消费者办理退款，以QQ、邮箱、电话、微信等形式发送“钓鱼”链接，引诱消费者打开钓鱼网站链接，盗刷其账户财产。
值得警惕的是，北京商报记者还注意到不法分子开始想尽办法利用电商网站的一些正常服务功能，比如用户个人主页、订单详情、收藏功能、地址栏等这些可进行文字编辑的地方添加“系统通告”及“钓鱼”链接，以降低受害人的戒备心理，赢取他们的信任。
个人信息泄露严重
在网络信息高度共享的今天，多数网民都已习惯于邮箱和平台账户绑定，共用一套用户名和密码，且没有定期修改的习惯。不法分子通过破解用户邮箱等多种非法渠道盗取用户账户信息，用同样的密码尝试在不同电商平台进行“撞库”，窃取用户订单信息，甚至通过在官网植入钓鱼链接更改订单状态，使其产生问题订单，诱骗消费者进行退款操作。钓鱼诈骗之所以能够让不法分子百试百灵，大多因为其可以从多个渠道获取用户的基本消息，信息安全的缺失几乎让消费者处于“裸奔”状态。
据中国互联网协会《2016中国网民权益保护调查报告》显示，近一年的时间，国内6.88亿网民因垃圾短信、诈骗信息、个人信息泄露等造成的经济损失估算达915亿元。同时，这份报告还显示，中国54%的网民认为个人信息泄露情况严重，84%的网民曾亲身感受到因个人信息泄露带来的不良影响，37%的网民因网络诈骗而遭受经济损失。另据网络诈骗全民举报平台——猎网平台于2015年底发布的《现代网络诈骗产业链分析报告》初步统计，在中国，从事网络诈骗产业的人数至少有160万人，“年产值”超过1100亿元。
面对诈骗案件，电商平台们都在不断努力应对。几家电商平台无一例外利用各种途径发布安全警示。亚马逊也提醒用户，亚马逊客服不会向客户索取银行卡密码、验证码等个人隐私信息，请客户对类似诈骗保持警惕，不要点击不明链接，也不要向任何人透露密码、验证码信息。客户遇到不明电话或者邮件告知订单异常，请第一时间联系亚马逊官方客服（400-810-5666）进行核实。
此外，针对诈骗分子的新型作案手段，亚马逊还暂时关闭了其网站的个人主页编辑功能，防止骗子植入钓鱼链接。京东平台遭遇“钓鱼”诈骗情况后，在《谨慎诈骗公告声明》中也提到，以京东系统维护、订单异常等无法发货需要退款为由，以加用户QQ或其他形式发送仿冒公司退款平台的钓鱼网站，或者通过引导消费者进行ATM转账、声称消费者中奖、向消费者电话推销打折卡和贵宾卡等，均属诈骗活动。唯品会也曾在官微中声明，绝不会以订单中奖为由主动要求客户提供银行卡信息操作退款或转账，如订单有任何问题，都将通过400客服热线联系，绝不会通过私人手机、座机联系或要求客户登录钓鱼网站填写银行卡信息等。
防骗多管齐下
要实现真正的个人信息安全，仅靠电商平台努力远远不够，而是需要政府、企业以及个人的多方力量。北京商报记者了解到，中国政府正多方努力加速整治个人信息泄露问题，有数据显示，今年4月以来，中国公安部部署开展了打击整治网络侵犯公民个人信息犯罪专项行动，截至7月全国公安机关已累计查破刑事案件750余起，抓获犯罪嫌疑人1900余名，缴获信息230余亿条，清理违法有害信息35.2万余条，关停网站、栏目610余个。另有工信部数据显示，截至2016年4月30日，各方积极配合打击防范改号软件诈骗行为，累计屏蔽搜索结果超过1亿条、删除下载和链接信息23392条；联动“安全百店”106家App应用商店累计下架657个改号软件App；电商平台累计发现并下架改号软件产品320个，处理商户166户。
尽管社会各界已通过各种手段遏制网络诈骗，但在业内专家看来，个人信息泄露所导致的问题频发其核心仍在政府监管层面。中国电子商务研究中心特约研究员、知名IT律师赵占领对北京商报记者分析表示，个人信息安全问题必然要走政府、企业和消费者多管齐下共同努力之路，不过，政府监管在这个过程中依然是核心。赵占领认为，企业在风险监控、个人信息安全维护上能力有强有弱，有的企业投入多、技术更先进、效果更明显，有的企业则对该方面投入少、能力相对较差；对于消费者而言，除尽最大努力防止个人信息泄露外，当务之急在于提高安全意识，有效防范可能出现的诈骗手法。不过，由于消费者权利一旦受到侵害维权艰难，完全处于被动地位，因此，只有政府在监管层面强化，才能达到事半功倍的效果。