Users recharge network about thousand Yuan into a penny, the company said was caused by hackers, so no compensation-Web about cars, car-IT information
A few days ago, Liu spent 500 Yuan bought 1000 Yuan worth of "EHI" gift e-card, and recharge in your APP succeed. Recharge unused after she finds the balance of from 1000 to 1. In this regard, "EHI" explained, because the company data against unlawful attacks by hackers, stopped all gift e-card using non-official website of acquisition card, the company cannot compensate for the losses. But Ms LAU, the company is not loss from network security should not be borne by the consumers. Counsel points out that the "EHI" constitutes a default.
Consumer: recharge thousand Yuan
"Not yet, the money was gone. "Liu to Beijing Morning Post reporter told her" EHI "loyal users in mid-September" EHI "launched a gift e-card," 1000 rental card is the official online hit 95 percent, 10000 Yuan to buy up to 85 percent discount. "But Liu prepared form, she sees the publication of cheap car rental group gift card information," 1000 cards for only 500 Yuan, and recharge after a successful payment. "Faced with such a low price, LAU in action of the heart, immediately decided to buy.
Journalists from see the screenshot provided by Liu, she will provide the card number password input, the APP displays "donation". For the "transfer", reporters see from the chat, they explained, client gift card purchase can transfer to someone else, he asked Liu and his account is bound to use. Liu immediately operate right in the electronic gift card in a column showing "gift e-card 1000".
Thought he had picked up bargain LAU in the next "EHI", they discover card balance turned 1. "I see ignorant, how could not yet be cleared? "So, she hurriedly contact cards are sold," he said was being "EHI" zero out, his money is also missing. "In this regard," EHI "to Madam Lau's interpretation, because the company data against unlawful attacks by hackers, stop all gift e-cards are used. But Liu believes that since the binding display 1000 Yuan, shows that companies recognize this card, they found no loss from network security protection and should not be borne by the consumers.
"EHI": purchase card exception cannot compensate
Journalists on September 19 "EHI" official micro-blog on gift e-card online purchase exception, made in the statement of understanding of the situation, "EHI" gift e-card online purchase channels abnormality is found, users can buy 1000, 5000-Yuan face value with 1 cent "EHI" gift cards. Company technicians to troubleshoot the reason, confirm the data supply of hackers illegally tampered with, and take the profits.
For consumer losses, the reporter calls "EHI". Staff said, Chinese public security authorities are investigating the matter, "in addition to the official website to buy cards, other means are illegal, consumers can buy their own records to us, we will be available to the police to assist in investigations. Now companies are unable to compensate losses to consumers. ”
Lawyer: "EHI" shall be liable for breach of
Ms LAU and other people's tragedy, Beijing Guan Zhu Jinyuan road, Director of the law firm lawyers that, Liu purchased gift e-card after the success with "EHI" company formed a vehicle leasing contract, hacker attacks should not be grounds for refusing compliance with delivery obligations of the company. Due to third parties (hackers) case of debts is unable to perform, "EHI" should be liable. After the liability, the company is entitled to recourse against the hackers. But now a lease unilaterally the card balance is zero, failure to fulfil contractual obligations, constitute a breach.
用户为网约车充值千元变成一分钱，公司称因为是黑客攻击造成的，所以不赔偿 - 网约车,专车 - IT资讯
日前，刘女士花500元网购了价值1000元的“一嗨租车”礼品E卡，并在APP中充值成功。可充值后还未使用，她发现卡内的余额竟由1000元变成了1分。对此，“一嗨租车”解释，由于公司数据遭到黑客非法攻击，停止了所有礼品E卡的使用，非官网购卡的，目前公司无法补偿损失。但刘女士认为，公司未做好网络安全防护所造成的损失不应由消费者承担。律师指出，“一嗨租车”已构成违约。
消费者：充值千元变一分
“一次还没用，里面的钱就没了。”刘女士向北京晨报记者讲述，她是“一嗨租车”的忠实用户，9月中旬“一嗨租车”推出了礼品E卡，“在官方网上是1000元的租车卡打95折，买10000元最多可打85折优惠。”可就在刘女士准备下单时，她在租车群里看到有人发布低价礼品卡的信息，“1000元的卡只卖500元，充值成功后再付款。”面对如此低廉的价格，刘女士动了心，立刻决定购买。
记者从刘女士提供的截图看到，她将对方提供的卡号密码输入后，APP显示“转赠成功”。对于“转赠”，记者从聊天记录中看到，对方解释，客户端礼品卡在购买后可以转赠给别人，他让刘女士与自己的账户绑定后便可使用。随即刘女士进行操作，果然在电子礼品卡一栏中显示出“礼品E卡1000元”。
以为自己捡了大便宜的刘女士在次日使用“一嗨租车”时，却发现卡内余额变成了1分。“我一看都懵了，还没用怎么会被清零了？”于是，她赶紧联系卖卡的人，“他说是被“一嗨租车”清零的，他的钱也不翼而飞。”对此，“一嗨租车”给刘女士的解释为，由于公司数据遭到黑客非法攻击，停止所有礼品E卡的使用。但刘女士认为，既然当初绑定后显示1000元，就说明公司承认此卡，而事后公司发现未做好网络安全防护所造成的损失，不应由消费者承担。
“一嗨租车”：购卡异常无法补偿
记者在9月19日“一嗨租车”官方微博作出的《关于礼品E卡在线购买异常情况的声明》中了解到，“一嗨租车”发现礼品E卡在线购买渠道出现异常情况，部分用户可以用1分钱购买1000、5000元面值的“一嗨租车”礼品卡。经公司技术人员对原因进行排查，确认相关数据遭到黑客非法供给篡改，并借此牟取暴利。
对于消费者的损失，记者致电“一嗨租车”。工作人员表示，中国公安部门正在调查此事，“除官网购卡外，其他途径均为非法，消费者可以将自己购买的记录发给我们，我们将提供给警方协助调查。目前公司无法对消费者的损失进行补偿。”
律师：“一嗨租车”应承担违约责任
对于刘女士等人的遭遇，北京观道律师事务所主任律师朱金元认为，刘女士在购买礼品E卡充值成功后就与“一嗨租车”公司形成了车辆租赁合同关系，黑客攻击不应成为公司拒绝履行交付义务的理由。在因第三人（黑客）的行为造成债务不能履行的情况下，“一嗨租车”应承担违约责任。承担违约责任后，公司有权向黑客追偿。但如今一嗨出租单方将卡余额清零，没有履行合同义务，构成了违约。