Women's step twice a night "ghost car", "customer service" has cheated-excellent step, Ghost-IT information
Following the country "ghost car", and passengers because the call was a fake step hotline complaint encountered "serial cheat."
The night of September 13, from Lee in a hotel in Tianjin by software called home, results hit the "ghost car" malicious, she went online to find excellent customer service complaints in China, unfortunately, defrauded 8498.
Lee told business daily journalist says: "I was too stupid, but are in particularly urgent cases, make the hotel front desk staff check the phone, did not think a lot of this online customer service calls are fake. ”
This reporter has learned, no customer service phone in China at present, passengers can contact customer service via email, website and other channels, and thus criminals by way of search engine optimization out fraudulent customer service number fraud. So next time, everybody has to be on high alert.
"Ghost car" for complaints against being "serial cheat"
Ms Lee wishes to call customer service at begging for "ghost car" fare, but has no intention of falling into the "fake call" scams trap.
About 10:40 September 13, Ms Lee in a hotel by name home, results hit the "ghost driver" quick orders, fast finish, and get 12 per cent of costs. So, hurry home Lee let the hotel staff at the front desk for help on the Internet searching for excellent customer service hotline, and found a "unified national customer service phone" landline number: 010-80444374.
She calls in the past, the male fake "excellent customer service" says it will be able to operate Ms LI's deduction of payments back to app, and verify with the Lee withheld money from micro-bound for China Merchants Bank credit card, after you confirm that the card is in a normal state, ask for a letter of credit and asking for a micro-payment code.
According to the reporter, micro-payment interface consists of a bar code and two-dimensional code, bar code in which a line of 18-bit digital, new fraud pattern now, as long as the cheats received a payment code in a short time, you can empty accounts.
"I didn't realize micro-payment code cannot tell anyone, I read to him after micro-payment code, account has been get 8000 and 498 Yuan. "Lee told business daily journalist. Lee later, dial 010-80444374 number of station staff questioned each other, hung up the phone.
Bad things is not over, Lee again in the evening from the hotel the same day high-step when you call home and suffered a "ghost car", is charge 8 RMB. "One night back to the malicious, it got quite annoying. My name is usually and wait for someone to call me, I want to wait for a while, and money was deducted. "Ms Lee said.
"Ghost car" means a passenger car, drivers without passengers is fast and quick access to stroke and end the deductions, and trip not actually performed, and the driver's head face distorted, grim, pale face terror.
Ghost driver head
Before and after the Mid-Autumn Festival, "ghost car" appears as much in the country. High step (China) officials on September 20 in a daily news interview response, "mentioned in the media reports (phantom) cases are acts of scalping, the current number of brushes have fallen significantly. ”
Guangdong Criminal Division lawyer Bruno houdmont said in an interview, because "ghost car" scalping, the damage caused to passengers, should bear the loss. But is being lied to, cheat the party responsibility, less to do with steps, excellent step by itself is also a victim, and by others as a fake name to defraud.
There had been several incidents of counterfeit customer service scam
Daily searches through the network of journalists found that fake phone range so far this year, are scams because of fake customer service phone is not alone.
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According to Wuhan evening August 19 reported, August 17 afternoon, lived Hanyang district of Li Qing (pseudonym), she of friends King ladies with excellent step software called car, and one driver on 4 Yuan money of fare produced dispute, to help friends to back this 4 Yuan money, Li Qing call has network search and to of "excellent step company customer service phone", "staff" said, they except to returned King ladies 4 Yuan money fare, also to on its reported behavior for 200 yuan of award, and let King ladies provides bank account, Will transfer money into their accounts after the certification, and the authentication method, which is a portion of the money to "account", and then returned to Ms. Wang. Li Qing 4818 hits cheat account, and liar will never answer the phone.
According to the Tianjin radio and television radio, Mr CHENG mobile software through a third party about the car in early August when fares for 4 bucks, checkout system is buckle up 29 dollars. Mr CHENG repeated liaison with customer service software, is not resolved quickly, in desperation, he passed IE browser search on a mobile phone to a so-called beginning with 010 "excellent customer service hotline", the outcome of his contacts were being defrauded more than 10,000 yuan.
According to daily new reported reported, according to statistics, like this through network platform released fixed phone, and camouflage into about car software customer service implementation fraud of case, this year 7 ~ August yilai, Tianjin City police forensic Council anti-telecommunications network fraud Crime Center total received near 30 up, basically are is user through network search query to fake customer service phone, call Hou suffered of scam, was cheat amount from thousands of Yuan to tens of thousands of Yuan ranging.
China customer service hotline was ridicule
Has been friends ridicule you step email communication inconvenience, solving problems is long.
Information chart
Told the daily news that, currently there is no customer service phone, refers to do not provide dial customer service hotline, but technically you can do mail come in later, customer service for systems which need to phone or email for replies. According to different issues and situations will have a different process and speed, such as emergency call typically within 2 hours of customer service colleagues.
In August this year, drops announced strategic agreements with the world. Many netizens asked, will the future through customer service system to the last drop, reflecting problems in the use.
In this regard, the reply to the daily economic news said, has its own customer service team, said so there is no need to drop high customer service and customer service. "At present we have no customer service phone, maybe in the future is there will be call, there is no clear time. ”
In addition, stakeholders told reporters that currently has opened a 4008196582 service line, dealing mainly with security issues, such as account unauthorized use by others, unauthorized chargebacks, but hold owners Advisory cooperation. "This account is fraudulent emergency telephone service, if you have users who suspect that their account is fraudulent can dial this phone suspended account, it's an emergency situation. ”
女子一晚两次遭遇优步“幽灵车” ，找“客服”又被骗 - 优步,幽灵车 - IT资讯
继全国各地出现优步“幽灵车”后，又有乘客因为拨打了假冒优步客服热线投诉而遭遇“连环骗”。
9月13日晚上，来自天津的李女士在一家酒店通过优步软件叫车回家，结果遭遇“幽灵车”恶意扣款，她上网查找优步中国的客服电话进行投诉，却不幸被骗走了8498元。
李女士向每日经济新闻记者感叹道：“也是我自己太笨了，但当时是在特别紧急的情况下让酒店的前台工作人员帮忙查电话，没想到网上一大堆这种客服电话都是假冒的。”
记者了解到，目前优步在中国没有客服电话，乘客只能通过邮件、官网等渠道联系客服，因而有不法分子通过搜索引擎优化的方式放出虚假的客服号码进行诈骗。因此，以后大家要高度警惕了。
坐“幽灵车”欲投诉反遭“连环骗”
李女士希望致电优步客服电话讨要“幽灵车”车费，却无意落入了“假冒客服”的诈骗陷阱。
9月13日晚上10：40左右，李女士在一家公寓酒店通过优步叫车回家，结果遭遇“幽灵司机”快速接单、快速结束行程、并划走了12元左右的费用。于是，着急回家的李女士让酒店的前台工作人员帮忙在网上搜索优步客服热线，并查到一个“优步全国统一客服电话”的座机号码：010-80444374。
李女士拨打过去，该男性假冒“优步客服人员”称，现在就能操作把划扣的款项打回李女士的微信，同时向李女士核实了所扣款项来自微信绑定的招商银行信用卡，在确认该卡处于正常使用状态之后，询问了信用卡额度并索要了微信付款码。
据记者了解,微信付款界面由一个条形码和一个二维码组成，条形码上面有一行18位的数字，现在新型网络诈骗花样百出，只要骗子在短时间内得到付款码，就能把账户掏空。
“我一直没有意识到微信付款码不能告诉别人，在我把微信付款码念给他之后，账户先后被划走8000元和498元。”李女士告诉每日经济新闻记者。李女士报警后，派出所工作人员再次拨打010-80444374号码质问对方时，被挂掉了电话。
倒霉的事情还没有结束，当天晚上李女士再次从酒店通过优步叫车回家时，又遭遇了“幽灵车”，被扣款8元左右。“一晚上两回恶意扣款，弄得挺闹心的。我叫优步一般是等别人给我打电话，我想等一会，结果一会钱就被扣了。”李女士表示。
“幽灵车”是指乘客在叫车时，司机不联系乘客却快速接单，并快速进入行程及结束扣款，而行程实际没有执行的现象，且司机头像面容扭曲变形、脸色苍白吓人、表情恐怖。
幽灵车司机头像
在中秋节前后，优步“幽灵车”在全国多地出现。优步（中国）相关负责人9月20日在接受每日经济新闻采访时回应，“媒体报道中提及的（幽灵车）个案是刷单行为，目前这种刷单的数量已经大幅度下降。”
广东刑师律师事务所律师侯德民在接受记者采访时表示，因为“幽灵车”刷单，对乘客造成的损失，优步应该承担损失。但是后面被骗的事情，行骗的一方承担责任，跟优步关系不大，优步本身也是受害者，被别人以假冒的名义行骗。
已发生多起假冒优步客服诈骗事件
每日经济新闻记者通过网络搜索发现，优步假冒电话五花八门，而今年以来，因为假冒客服电话而被诈骗的人也并非孤例。
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据武汉晚报8月19日报道，8月17日下午，家住汉阳区的李青（化名），她的朋友王女士用优步软件叫车，与一位司机就4元钱的车费产生争议，为了帮朋友要回这4元钱，李青拨打了网络搜寻而来的“优步公司客服电话”，“工作人员”称，他们除了要退还王女士4元钱车费，还要对其举报行为进行200元的奖励，并让王女士提供银行账户，在认证过后会将钱转到其账户，而所谓的认证方法，也就是将一部分钱打到“公司账户”中，再返回给王女士。李青将4818元打到了骗子的账户上，而骗子从此不再接听电话。
据天津广播电视台经济广播，郑先生8月初通过第三方手机软件约车，明明4块钱的车费，结账时系统却扣走了29块钱。郑先生多次与软件客服联系，并没有很快解决，无奈之下，他通过手机上的IE浏览器搜索到一个以010开头的所谓“优步客服热线”，联系的结果却被对方骗走了1万多元。
据每日新报报道，据统计，像这种通过网络平台发布固定电话，并伪装成约车软件客服实施诈骗的案件，今年7~8月份以来，天津市公安刑侦局反电信网络诈骗犯罪中心共接到近30起，基本上都是用户通过网络搜索查询到假客服电话，拨打后遭遇的骗局，被骗金额从几千元到数万元不等。
优步中国无客服热线遭吐槽
一直以来都有网友吐槽优步的邮箱沟通不便、解决问题时间漫长。
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优步方面向每日经济新闻方面表示，目前优步没有客服电话，是指没有提供拨打进来的客服热线，但是技术上可以做到邮件进来以后，客服进行系统分类哪些需要电话或邮件进行回复。根据不同的问题和情况会有不同的处理流程和速度，比如紧急情况一般会在2个小时内有客服同事打电话。
今年8月，滴滴出行宣布与优步全球达成战略协议。有不少网友发问，今后可否通过滴滴的客服系统，反映优步使用中面临的问题。
对此，优步方面向每日经济新闻回复称，优步有自己的客服团队，所以不存在说需要滴滴客服处理优步客服业务。“目前我们没有客服电话，未来也许是会有电话客服的，还没有明确的时间。”
另外，优步相关人士告诉记者，目前优步已经开通了4008196582服务专线，主要处理账户安全问题，如账户未经授权被他人使用，未授权扣款等，不过暂不处理合作车主问题咨询。“这个账户被盗刷的紧急服务电话，如果有用户怀疑自己账户被盗刷可以拨打这个电话暂停账户，这是紧急情况。”