Shopping 7 days, no reason to return for comments: gifts must be returned to 7th in conjunction with no reason to return-IT information
September 27 the Administration Web site, administration for industry and commerce today announced the implementation measures for the network to purchase goods 7th no reason to return and open to the public for comment. The exposure draft explicitly, online commodity seller shall fulfil obligations 7th no reason to return. Operators by way of selling products such as television, telephone, mail order, in accordance with the measures implemented. Measures take effect on March 15, 2017.
The exposure draft clearly four kinds of commodities 7th no reason return policy does not apply, including the consumers ordering goods; perishable goods opened online download or consumers of audio-video products, computer software and other digital products delivery of newspapers and magazines. While the draft also defines three properties identified by the consumer at the time of purchase of goods, 7th no reason return policy does not apply. First, after opening leads to the nature of goods change, affecting the safety or health of goods; the second is activated or derogatory larger goods value after the trial; the third is when sales have expressed near the shelf life of goods, defective goods.
The drafts calls, and customer returned merchandise should be in good condition. Commodities to keep the original quality, functionality, product itself, the full range of accessories, such as brand identity, treated as commodities in good condition. Based on identification of the needs of consumers open the packaging, or to confirm the product's quality, reasonable debugging functions do not affect the product in good condition. The consultation noted that, beyond the identification and confirmation of product quality, function and use of commodities, led to derogatory commodity value is relatively large, regarded as a commodity not in good condition. Specific judge standard following: a is food, and drug, and health products, and cosmetics, and medical devices, and family planning supplies, and office supplies, and car supplies class: one-time sealed packaging was damaged; II is electronic electrical class: for without authorized of maintenance, and changes, damage, and altered mandatory products certification logo, and indicates standard posted, and machine serial number,, has to recovery undisturbed of appearance class using traces, or produced activated, and authorized information, and not reasonable of personal using data retained, data class using traces; three is clothing, and hats, and bags, and Toys, home textiles, home categories: brand identity is cut by picking, labeling, product contamination, damaged.
On return procedures, the provisions of the draft for comment, select the consumer shall receive no reason to return merchandise within 7th day of notice in return to network the seller of goods. 7th from consumers for receipt of goods for the period starting on the day of commencement. Online commodity sellers shall, from the date of receipt of the returned goods within the 7th product price refund paid to consumers.
The exposure draft explicitly points out that refunds apply mutatis mutandis to payment of purchased goods. Agreed by the operators and the customers, their agreement shall prevail. Purchase goods using a variety of methods of payment, should generally be in accordance with the proportion of payments to the corresponding refund. In addition to consent of the explicit consent of the consumer, Internet seller of goods should not specify other refunds.
Consumer credits, vouchers, coupons and other forms of payment, Internet seller of goods in consumers returning returned merchandise should be based on the appropriate form to the consumer. Consumers buy goods using credit card payment method and payment of fees, the network can not refund fees when the seller of goods for a refund. Gift package, packages or promotions in the reduction of some of the goods returned, led to no longer enjoy preferential, according to purchase prices settled back fill less.
The consultation also provides that when consumers return the product itself should be returned together, accessories and gifts. Gifts including gifts in-kind, credits, vouchers, coupons and other forms. If the merchandise cannot be returned, according to market price, operator can ask consumers to pay premium price. Products resulting from the return shipping charges borne by the consumer in accordance with law. Agreed by the business operators and consumers, in accordance with the contract.
The drafts special noted that, to be able to fully recover to its initial State no reason to return merchandise sales, again as a new commodity sales; to not be able to fully recover to its initial state again no reason to return merchandise for sale, goods through significant facts clearly marked.
Of the consultation requirements, industrial and commercial administrative departments should combine characteristics of Internet purchases, open channel of consumer demand, receive and handle consumer complaints about 7th no reason to return, reports. The consultation emphasized that, online seller of goods in violation of the measures set forth in sixth, seventh, arbitrarily expanded 7th no reason to return the range of goods shall not apply, with a warning and order them to correct; it refuses, fined 10,000 yuan and 30,000 yuan fine. Sought views draft proposed, network commodity sales who violation this approach provides, has following case one of of, in accordance with consumers interests protection method 56th article about provides be punishment: a is received return notification Hou not timely to consumers provides real, and accurate of return address, and return contact, effective contact information, led consumers cannot handle return procedures and over 15th of; II is without consumers confirmed, to itself provides the commodity not applies no reason return for by refused to return and over 15th of; Third, consumers have been opened, identification of the goods in good condition as grounds for refusing to return more than 15th; four are in 7th from the date of receipt of the returned goods, fails to return goods that have been paid to consumer the price more than 15th.
Sought views draft clear, network commodity sales who violation this approach 25th article provides, sales not can completely recovery to initial state of no reason return commodity, and not through significantly of way clear mark commodity reality of, violation other legal, and administrative regulations of, in accordance with about legal, and administrative regulations of provides punishment; legal, and administrative regulations not for provides of, be warning, ordered corrected, and at 10,000 yuan above 30,000 yuan following of fine.
Annex: implementation measures for the network to purchase goods 7th no reason to return (draft for soliciting opinions)
网购7天无理由退货征求意见：需将赠品一并退回 - 七日无理由退货 - IT资讯
9月27日工商总局网站消息，工商总局今日公布《网络购买商品七日无理由退货实施办法》并向社会公开征求意见。《征求意见稿》明确，网络商品销售者应当履行七日无理由退货义务。经营者采用电视、电话、邮购等方式销售商品，参照本办法执行。办法自2017年3月15日起施行。
《征求意见稿》明确四类商品不适用七日无理由退货规定，包括消费者定作的商品；鲜活易腐的商品；在线下载或者消费者拆封的音像制品、计算机软件等数字化商品；交付的报纸、期刊。同时《征求意见稿》还明确了三种性质的商品经消费者在购买时确认，可以不适用七日无理由退货规定。一是拆封后易导致商品性质改变、影响人身安全或者生命健康的商品；二是一经激活或者试用后价值贬损较大的商品；三是销售时已明示的临近保质期的商品、有瑕疵的商品。
《征求意见稿》要求，消费者退回的商品应当完好。商品能够保持原有品质、功能，商品本身、配件、商标标识等齐全的，视为商品完好。消费者基于查验需要而打开商品包装，或者为确认商品的品质、功能而进行合理的调试不影响商品的完好。《征求意见稿》指出，对超出查验和确认商品品质、功能需要而使用商品，导致商品价值贬损较大的，视为商品不完好。具体判定标准如下：一是食品、药品、保健品、化妆品、医疗器械、计生用品、办公耗材、汽车耗材类：一次性密封包装被损坏；二是电子电器类：进行未经授权的维修、改动，破坏、涂改强制性产品认证标志、指示标贴、机器序列号等，有难以恢复原状的外观类使用痕迹，或者产生激活、授权信息、不合理的个人使用数据留存等数据类使用痕迹；三是服装、鞋帽、箱包、玩具、家纺、家居类：商标标识被摘、标识被剪，商品受污、受损。
关于退货程序，《征求意见稿》规定，选择无理由退货的消费者应当自收到商品之日起七日内向网络商品销售者发出退货通知。七日期间自消费者签收商品的次日开始起算。网络商品销售者应当在收到退回商品之日起七日内向消费者返还已支付的商品价款。
《征求意见稿》明确指出，退款方式比照购买商品的支付方式。经营者与消费者另有约定的，从其约定。购买商品时采用多种方式支付货款的，一般应当按照各种支付方式的比例以相应方式退款。除征得消费者明确表示同意的以外，网络商品销售者不应当自行指定其他退款方式。
消费者采用积分、代金券、优惠券等形式支付货款的，网络商品销售者在消费者退还商品后应当以相应形式返还消费者。消费者购买商品时采用信用卡支付方式并支付手续费的，网络商品销售者退款时可以不退回手续费。礼包、套装或满减优惠活动中的部分商品退货，导致不能再享受优惠的，根据购买时各商品价格进行结算，多退少补。
《征求意见稿》还规定，消费者退货时应当将商品本身、配件及赠品一并退回。赠品包括赠送的实物、积分、代金券、优惠券等形式。如果赠品不能一并退回，经营者可以要求消费者按市场价支付赠品价款。商品退回所产生的运费依法由消费者承担。经营者与消费者另有约定的，按照约定。
《征求意见稿》特别指出，对能够完全恢复到初始销售状态的无理由退货商品，可以作为全新商品再次销售;对不能够完全恢复到初始状态的无理由退货商品而再次销售的，应当通过显著的方式将商品的实际情况明确标注。
《征求意见稿》要求，工商行政管理部门应当结合网络购买商品的特点，畅通消费者诉求渠道，及时受理和依法处理消费者有关七日无理由退货的投诉、举报。《征求意见稿》强调，网络商品销售者违反本办法第六条、第七条规定，擅自扩大不适用七日无理由退货的商品范围的，予以警告，责令改正;拒不改正的，处以一万元以上三万元以下的罚款。《征求意见稿》提出，网络商品销售者违反本办法规定，有下列情形之一的，依照《消费者权益保护法》第五十六条有关规定予以处罚：一是收到退货通知后未及时向消费者提供真实、准确的退货地址、退货联系人等有效联系信息，致使消费者不能办理退货手续并超过十五日的;二是未经消费者确认，以自行规定该商品不适用无理由退货为由拒绝退货并超过十五日的;三是以消费者已拆封、查验影响商品完好为由拒绝退货并超过十五日的;四是在收到退回商品之日起七日内，未向消费者返还已支付的商品价款并超过十五日的。
《征求意见稿》明确，网络商品销售者违反本办法第二十五条规定，销售不能够完全恢复到初始状态的无理由退货商品，且未通过显著的方式明确标注商品实际情况的，违反其他法律、行政法规的，依照有关法律、行政法规的规定处罚;法律、行政法规未作规定的，予以警告，责令改正，并处一万元以上三万元以下的罚款。
附件：网络购买商品七日无理由退货实施办法（征求意见稿）