Net purchase train tickets: railway system check-go, train ticket-IT information
Yesterday, the public Ms Zhao to Beijing morning post reflects a troubling in their journey. Zhao said himself last month from where to go online to order a train ticket, and got the paper tickets in advance by courier, but the trip forgot to bring, and Zhao wanted to stop immediately for a replacement, but the station staff did not check her tickets information. In this regard, where screen says this is because the rail system have latency and promised refunds to passengers. 12306 staff denied the Ministry where network and prompt people to choose an official way to buy tickets.
Drive 15 minutes before the information is not available
"In the window of the train station staff help me to search many times, has not been found to buy tickets. At a distance of departure had less than 15 minutes, is very worried. "Zhao ladies told Beijing morning news reporter, holiday eve himself from to where online ordered has a Zhang from Shandong zaozhuang to Hangzhou of sleeper train votes, because to where network commitment can buy to bunk tickets, so Zhao ladies specially according to website price to high out price near 40 Yuan of price pay has paragraph, and through express in starting Qian got has real name certification of paper quality tickets (see Shang figure). But forgot to bring before boarding, Ms Zhao to the stop loss with a replacement, but the staff repeatedly query multiple times, ticket information not found in MS Zhao.
Zhao said he had contacts in the past where net staff and ticket agents, but did not give a valid proposal, and said the tourists lose themselves, Ms Zhao need their own responsibility. "It was nasty enough closure, if the train is missed, then after my trips will also be affected. ”
Eventually, Zhao had to choose to get on first, followed by a ticket.
Flight attendants informed hadn't sold out tickets
According to Zhao recalled, he boarded the bus to the train conductor and have produced their own electronic orders, but they also failed to look up MS Zhao from the railway system in the ticket information. "I was deliberately run to net purchases before shops where cars, ask the crew is able to get the ticket information, shop attendant told me that tickets did not sell. ”
Although things past has days, Zhao ladies also end journey back Beijing, but filed this thing she still is angry, "to where network also not small website has, they is how and third party cooperation, and how got bunk votes of I also not understand, but they clearly with I of information buy to has votes, results I is fill can't votes, nearly didn't can car, this is too was angry. ”
In response to
Where network rail system with delay
At this point, where customer service center staff, said Ms Zhao purchased tickets are paper tickets because it is a selling point of sale, registration information system is different from the Ministry of railways 12306 system, synchronization of information takes time. "12306 system can only be found in the online purchase of an electronic ticket, the railway system will be delayed, not staff not available, but information is not synchronized. Replacement sells tickets need to provide sale and specific selling points of the city, also possible that passengers said was wrong. "Asked why do trains depart on September 28, and now there is a delay, officials say will start 10 days after the record.
Where to network staff, according to Zhao, for her refund and compensation for the corresponding post.
12306: information delayed claims unfounded
Subsequently, the reporter called 12306, customer service staff told reporters that regardless of whether the ticket sale point of purchase, as long as the real-name authentication, 12306 system related information can be found, there will be no delay. "After the outlets to buy tickets, lost tickets and ticket to the station more people, if you are not able to find, it just can't do it? "At the same time, officials said, where network said," ten days after the start to find information "was unfounded.
According to customer service personnel, replacement outlets to buy tickets, just follow the provided name, identity card number, and tickets to city-level location. Customer service tips, public transport must vote election official ways to avoid unnecessary trouble and loss.
Clue: e Mr Zhao
网购火车票：铁路系统查不到 - 去哪,火车票 - IT资讯
昨天，市民赵女士向北京晨报反映了一件自己旅途中的烦心事。赵女士称，自己上个月从去哪儿网上订购了一张火车票，并通过快递在出发前拿到了纸质车票，不料旅行途中忘记携带，赵女士本想通过站台进行挂失补办，但火车站工作人员却查不到她的购票信息。对此，去哪儿网称这是由于铁路系统有延迟导致的，并承诺为旅客退票。而铁道部12306工作人员否认了去哪儿网的说法，并提示市民选择官方途径购票。
开车前15分钟信息始终查不到
“火车站窗口里的工作人员帮我查询了好多次，都没有查到购票信息。当时距离发车已经不足15分钟了，真是太着急了。”赵女士告诉北京晨报记者，长假前夕自己从去哪儿网上订购了一张从山东枣庄到杭州的卧铺火车票，因为去哪儿网承诺可以买到下铺车票，所以赵女士特地按照网站标价以高出原价近40元的价格付了款，并通过快递在出发前拿到了实名认证的纸质车票（见上图）。不料在上车前发现忘记携带，赵女士到站台挂失补办，但工作人员反复查询多次，都未查到赵女士的购票信息。
赵女士称，自己当时联系过去哪儿网的客服人员和车票代理商，但对方并未给出有效建议，并称票是旅客自己弄丢的，赵女士需自己承担责任。“当时真是急得够戗，如果这趟火车赶不上，那么我之后的行程也会受影响。”
最终，赵女士只得选择先上车，之后进行了补票。
乘务员告知票没卖出去
据赵女士回忆，自己上车后也向列车长和工作人员出示过自己的电子订单，但他们也均未能从铁道部系统中查到赵女士的购票信息。“我后来特意跑到之前网购车票铺位所在的车厢，想问乘务员是否能查到这张票的信息，但乘务员告诉我那个铺位的票根本没卖出去。”
虽然事情过去了几天，赵女士也结束旅程回京，但提起此事她依然十分生气，“去哪儿网也不是小网站了，他们是怎么和第三方合作、怎么拿到下铺票的我也不懂，可是他们明明用我的信息买到了票，结果我却补不了票，险些没能上车，这真是太令人气愤。”
回应
去哪儿网：铁路系统有延迟
针对此事，去哪儿网客服中心的工作人员称，赵女士所购车票由于是代售点出售的纸质车票，登记信息的系统不同于铁道部12306的系统，信息同步需要时间。“12306系统只能查到网上购买的电子票，铁路系统是会有延迟的，并不是工作人员查不到，而是信息还没有同步。另外补办代售点车票需要旅客提供代售城市和具体代售点，也有可能是旅客当时说错了。”记者询问为什么列车在9月28号就发车，现在还会存在延迟，工作人员称发车后10天才会有记录。
去哪儿网工作人员表示，针对赵女士的情况，可以为她退票，并补偿相应差价。
12306：信息延迟说法无根据
随后，记者致电12306，客服人员告诉记者，无论车票是否代售点购买，只要是实名认证，12306系统上都能查到相关信息，不会存在延时的情况。“在代售点买票后，丢了车票又来车站补票的人多了，如果大家都查不到，那不就都没法办了吗？”同时，工作人员表示，去哪儿网所说的“发车之后十天才能查到信息”没有根据。
据客服人员介绍，补办代售点购买的车票，只需按照规定提供姓名、身份证号以及购票地的市级所在地即可。客服人员提示，市民出行需选官方途径购票，以避免不必要的麻烦和损失。
线索：辰先生赵女士供图