Why do airlines favor artificial intelligence? -Artificial intelligence, aviation, aircraft-IT information
Ranking Skytrax "best airline in the world" list of the U.A.E. air, this year launched an "interactive amenity bag." The engine room based on artificial intelligence technology application, allows passengers to pass through mobile interactive interaction between virtual and reality. Similarly, as early as 2011, Netherlands airlines will start in its home base Amsterdam Airport test of artificial intelligence robot. So far, Netherlands air passengers have a chat robot can, through its platform, confirming the cabin booking information and related services.
In order to get rid of the continued negative news exposure dilemma, compete against the underlying hardware in approaching a bottleneck after the customer experience has become the next power point of competition among airlines. In recent years, as airlines around the world gradually try to water the field of artificial intelligence, and expose a wide variety of experiences of artificial intelligence products, heat about artificial intelligence topics on how to enhance the travel experience is always high. It is clear that major core chips of aerospace giant has the soft competition brought in the field of artificial intelligence.
From a broader perspective, this is more like a solid traditional industries gradually move closer to the emerging technology industry. By the sophisticated new technology, such as data, cloud services, born of the fusion of artificial intelligence Neural network system, in addition to mimic intelligent human behaviour, but also in many more efficient ways for airlines to reduce the burden. A intelligent customer service at the same time, for example in the dialogue with the people, save a lot of manpower and training costs. For example, passengers can choose any dialogue take place, whether at the airport, the cabin, and is equipped with a WIFI flight, such interactive experiences to strengthen corporate branding to establish, or enhance the quality of services are useful. From the user's point of view, select start from the ticket, including travel management, related questions, travel information, practice, if there is a steward's Assistant, answering questions from start to finish, which will improve travel quality and feel.
In this industry trend, China Eastern Airlines last year on joint try Microsoft Small ice in the field of artificial intelligence. Access Microsoft Small ice through the background, dialogue can standardize service to passengers on the basis of the satisfaction of individual needs. Industry-leading "intention engine" can collect in a round of talks the potential needs of the users, by way of natural voice text or personalized services. But when it comes to more complicated problems, still need to manually Toggle Docking, only the combination of human and artificial intelligence can be truly "customized services" fall to the ground.
In addition, more and more artificial intelligence related products landing aviation industry, travelers have more or less had a similar experience. In accordance with the current speed of development, it is easy to see into other areas of artificial intelligence is a matter of sooner or later. And based on the experience feedback, this kind of increasingly sophisticated technologies for people living in addition to convenience, maybe has a real sense of personal satisfaction and implementation.
航空公司为什么青睐人工智能？ - 人工智能,航空,飞机 - IT资讯
屡屡上榜Skytrax“全球最佳航空公司”排行的阿联酋航空，在今年推出了一款“交互式洗漱包”。这项以人工智能技术为基础的机舱应用工具，可以让乘客通过移动端实现虚拟和现实间的交互式互动。无独有偶，早在2011年，荷兰航空公司就已经在其大本营阿姆斯特丹机场开始人工智能机器人的测试。到目前为止，荷兰航空的乘客已经可以通过其外接的某聊天机器人平台，确认订票信息及相关的舱内服务。
为了摆脱行业负面新闻持续性曝光带来的困境，在基础硬件比拼逼近瓶颈期后，客户体验便成了航空企业间竞争的下一个发力点。近年来，随着全球范围内的航空公司逐渐试水人工智能领域，并一一曝光种类繁多的人工智能体验产品，有关人工智能究竟如何提高旅行体验的话题热度就始终居高不下。显而易见，各大航空巨头已然将软性竞争的核心筹码押在了人工智能领域。
从更广泛的角度来看，这更像是一个实体传统行业逐渐向新兴科技行业靠拢的过程。由高精尖新科技，如大数据，云服务，神经网络系统等等融合而生的人工智能，除了能模仿智能人类行为，还能以多种更高效的方式为航空企业减轻负担。例如一个人工智能客服就能在同一时段内与多人进行对话，节省了大量人力与培训成本。又例如乘客可以任意选择对话发生的地点，无论是在机场，机舱，还是配有WIFI的飞行途中，这类交互体验的加强无论对于企业品牌建立，还是服务质量提高都颇有助益。而从用户的角度来看，从机票选择开始，包括行程管理，相关答疑，旅行信息查询等实际操作上，如果都有一个管家式的助手从头到尾进行答疑，无形中也会提高出行质量和感受。
在这样的行业趋势之下，国内的东方航空去年就联合了微软小冰开始在人工智能领域进行尝试。通过后台接入微软小冰，对话之中乘客可以在规范化的服务基础之上得到个性化需求的满足。而业界领先的“意图识别引擎”可以在多轮对话中收集用户的潜在需求，再通过文字或自然语音的方式进行个性化定制服务。然而涉及到比较复杂的问题时，还是需要人工的切换对接，只有人工与人工智能相结合，才能将真正的“定制服务”落到实处。
除此以外，越来越多人工智能相关的产品开始登陆航空产业，出行者们多多少少都有过类似的接触经验。按照目前的发展速度推算，不难看出人工智能进军其他领域只是早晚的问题。而基于目前的体验反馈，这类日趋成熟的技术为人们生活带来的除了便利，或许还有真正意义上的个性满足与实现。