Samsung announced the recall in China but cannot return the media question the kind of discrimination the Chinese market | | Samsung explosion | Note7_ news

▌ Source: financial, Xinhua News Agency, CCTV international online

Samsung Note7 phone release, resulted in global cell defects caused by explosions and fire accidents.

But Samsung's global recalls, suspending the bombing cell phones do not include China, such a differentiated policy strongly questioned by Chinese consumers, under the enormous pressure of public opinion, on October 11, Samsung China has finally announced the recall of all Note7 phones sold in mainland China. Yesterday, the CCTV reporters visited the implementation of the recall.

　Note7 Samsung mobile phones are still on sale in the market on Samsung customer service said no rule can not be returned

On October 12, the reporter visits found that there are businesses still selling Samsung Note7 phone sales staff that they had not received the recall notice, where not only can I buy Samsung Note7 and prices are cheaper than in stores.

Another reporter in the Beijing wangjing SOHO to the Samsung Service Center staff has purchased Note7 the how to return when staff asked the reporter to call customer service telephone consultation. Telephone customer service, returns after due to recall specific details yet, consumers are not yet returned their Samsung Note7, Note7 users can do now is wait for the Samsung official website news.

　　The Association makes nine requirements: Samsung cannot be refused for lack of invoices and other reasons to return

12th China consumers Association said, the Association would monitor Samsung SM-N9300 Galaxy Note7 phone recall and makes nine requirements:

A, consumers return or replacement, Samsung not to mobile phones damage, failure, damage to packaging or attachments refused to recall.

Second, consumers who hold the contract, should have the same recall rights, and Samsung should not contract accounting standards with the charges made against the provisions of the consumer.

Third, consumers choose to recoil, Samsung should be provided within a reasonable period the machine, used for normal consumers.

When four fall, consumer choice, such as lack of invoices and other vouchers, Samsung has an obligation to correspond to its own sales records, activated in the background records check determined that meeting recalled obligations shall not be refused on grounds of this return.

Five, consumer choice for Samsung mobile phone other models, the price should be reasonable and should be replaced with new warranty card, proof of purchase (invoice) to make clear and effective corrections. Warranty is valid from the date the replacement recalculated.

Six, consumers return or replacement machine process, Samsung should provide consumers with the data store conversion services, and security work.

Seven, consumers fit this recalled product mailing costs incurred by Samsung (China) investments limited. About postage fee, Samsung should clearly apply in favour of consumers.

Eight, according to the People's Republic of China article 24th of the consumer protection law, "commodities or services provided by the operator does not meet the quality requirements, the consumer may, in accordance with national regulations, the parties agree to return ... ... Returns, replacements, repairs in accordance with the provisions of the preceding paragraph, the operator shall bear the costs of transportation and other necessary. "Therefore, this recall, Samsung is transportation and other necessary costs incurred should not be confined to the postage fee.

Nine, Samsung should apologize to the explosions of the consumer, and compensation for loss of consumers.

　CCTV asked: why Samsung ignore, disregard, contempt for the legitimate rights and interests of Chinese consumers?

In announced recalled and stop sales zhihou, Samsung Note7 phone in Beijing market still has sale, this are is huge of security hidden, Samsung of this a practices on China consumers of life property security apparently very not responsible; although announced has recalled, but on recalled rules delay not introduced, China consumers hands of Samsung Note7 phone still cannot get smooth returned, roundtrip traffic, times returned not, this delay has China consumers valuable of time and money.

Samsung recalls in the international market has been going on for as long as a month, should have a number of recall policy for reference and put into the Chinese market, but it is difficult to understand is that Samsung's recall rules in China has yet to come, obstructed labour the reasons behind what?

Samsung is working on special that specifically target Chinese consumers recall policy? Recalled from the world excluding China, stopped selling in the world except China, and then to announce recalls in China and has been slow in taking action, Samsung's series of acts really like it said in the apology, "offers the best products for Chinese consumers, and experience"?

Samsung in global implementation recalled of situation Xia, dang China consumers of Note7 phone occurred explosion, Samsung claimed is external heating led to, while said prepared prosecution China consumers; China consumers of Note7 phone barrage to occurred explosion, Samsung China company thought of not how solution products quality problem, but on more bit China consumers for bullying inducements, through Kickback compensation of way, requirements China consumers and they reached reconciliation, requirements China consumers surrendered explosion phone, Chinese consumers are not allowed to upload on the Web explosion video.

Samsung companies bullying consumers practices not only violate these encounters cell phones exploding Chinese consumers ' legitimate rights and interests, is more serious, it hiding product defects in this way, it is also those did not explode completely inappropriate thing in life and property safety of Chinese consumers.

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Samsung sent fire recall Note7 recycling bins and gloves with special warning: must land return

It was reported that in Korea Samsung announced a halt Galaxy Note 7 and refund the purchase fee a few hours later, Samsung started to send special fire "bins" and gloves, consumer safety returned mobile phones.

It is understood that the "recycling bin" includes various types of boxes and protective bag, they have a special fire-retardant coatings, as well as protective gloves. "Recycling bin" also has a special warning, said Galaxy Note 7 only by road before it exploded in the air, because the earlier incident of Samsung mobile phone smoking on board flights, passengers evacuated.

According to the instructions of Samsung, the message must use strict packaging such as cardboard or plastic boxes. User phone shall be placed in anti-static bag first, then put into a mobile phone the size of a box and then into the with ceramic fibre-lined box, finally put into large bins. In addition, Samsung also provided blue gloves to prevent adverse reaction to these sensitive user.

Responsible editor: Zheng Hanxing

Article keywords:
Samsung blast Note7

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三星宣布召回但在华无法退换 媒体质疑歧视对待中国市场|三星|爆炸|Note7_新闻资讯

　　▌本文来源：央视财经、新华社、国际在线

　　自三星Note7手机发布后，在全球多地发生多起因电池缺陷造成的爆炸和起火事故。

　　但之后三星在全球召回、停售爆炸手机均不包括中国，这种区别对待的政策引发了中国消费者的强烈质疑，在巨大的舆论压力下，10月11日，三星中国公司终于宣布召回在中国大陆地区销售的全部Note7手机。昨天，央视记者对召回落实情况进行了探访。

　　三星Note7手机仍在市场售卖 三星客服称无细则无法退换

　　10月12日，记者探访发现，仍有商家在售卖三星Note7手机，销售人员表示没有接到相关召回通知，而在这里不仅能买到三星Note7手机，并且价格比专卖店便宜。

　　另一路记者在北京望京SOHO的三星服务中心向工作人员咨询已经购买的Note7手机该如何退换时，工作人员要求记者拨打客服电话咨询。而电话客服人员表示，由于召回后退货的具体细则尚未出台，消费者目前还无法退换自己手中的三星Note7手机，目前Note7用户能做的就是等待三星官网的消息。

　　中消协提出九项要求：三星不能因缺发票等原因拒退货

　　中国消费者协会12日发布消息称，中消协将监督三星公司做好SM-N9300 Galaxy Note7手机召回工作，并提出九项要求：

　　一、消费者退机或者换机，三星公司不能以手机有损，包装或附件不全、有损为由拒绝召回。

　　二、消费者如持有的合约机，应享有同等的被召回的权利，且三星公司不应在合约机与话费之间的计费标准上做出不利于消费者的规定。

　　三、消费者选择退机的，三星公司应在合理期间内提供备用机，供消费者正常使用。

　　四、消费者选择退机时，如缺乏发票等凭证，三星公司有义务对应自身销售记录，后台激活记录查询确定，履行召回义务，不得以此为由拒绝退货。

　　五、消费者选择换机的，三星公司对其他型号手机的计价应合理，且应在更换时提供全新的三包凭证，对购买凭证（发票等）做出明确有效的更正。三包有效期自更换之日起重新计算。

　　六、在消费者退机或换机过程中，三星公司应为消费者提供数据存储转换服务，并做好保密工作。

　　七、消费者因配合本次召回所产生的产品邮递费用由三星（中国）投资有限公司承担。有关邮递费用，三星公司应明确有利于消费者的适用方式。

　　八、按照《中华人民共和国消费者权益保护法》第二十四条规定，“经营者提供的商品或者服务不符合质量要求的，消费者可以依照国家规定、当事人约定退货……依照前款规定进行退货、更换、修理的，经营者应当承担运输等必要费用。”因此，本次召回中，三星公司所承担的应是运输等必要费用，不应局限于邮递费用。

　　九、三星公司应向发生爆炸问题的消费者致歉，并依法赔偿消费者损失。

　　央视追问：三星何以漠视、无视、蔑视中国消费者的合法权益？

　　在宣布召回和停止销售之后，三星Note7手机在北京市场仍然有售，这都是巨大的安全隐患，三星的这一作法对中国消费者的生命财产安全显然极不负责任；虽然宣布了召回，但对召回细则迟迟不予出台，中国消费者手中的三星Note7手机仍然无法得到顺利退换，往返交通，多次退换不成，这耽误了中国消费者宝贵的时间和金钱。

　　三星公司在国际市场的召回行动已经进行了一个月之久，应该有许多召回政策可供借鉴并实施于中国市场，但令人难以理解的是，三星公司在中国市场的召回细则迟迟没有出台，难产背后的原因究竟是什么？

　　三星公司是否正在研究专门针对中国消费者的特殊召回政策呢？从全球召回不包括中国，到全球停止销售不包括中国，再到宣布在中国召回之后又迟迟不采取行动，三星公司的这一系列行为，真的是像它的道歉声明中所说的那样，“为中国消费者带来最佳的产品和体验”吗？

　　三星在全球实施召回的情况下，当中国消费者的Note7手机发生爆炸，三星宣称是外部加热导致，同时表示准备起诉中国消费者；中国消费者的Note7手机接二连三地发生爆炸，三星中国公司想到的不是如何解决产品质量问题，而是对多位中国消费者进行威逼利诱，通过退赔补偿的方式，要求中国消费者和他们达成和解，要求中国消费者上缴爆炸手机，要求中国消费者不许在网络上上传爆炸视频。

　　三星公司这种欺凌消费者的作法，不仅侵犯了这些遭遇手机爆炸的中国消费者的正当权益，更严重的是，它通过这种方式隐瞒产品质量缺陷，更是把那些手机还没有爆炸的中国消费者的生命财产安全完全不当一回事。

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　　三星寄发防火回收箱和手套召回Note7 附有特别警告：必须陆运退还

　　据报道，在韩国三星公司宣布全面停产Galaxy Note 7并退还购机费用几小时后，三星公司开始寄发专用防火“回收箱”和手套，方便消费者安全退还手机。

　　据了解，“回收箱”包括各种型号的盒子和防护袋，它们都有特殊的防火涂料，此外还有防护手套。“回收箱”中还配有特别警告，称Galaxy Note 7只能通过陆路运输，以防其在空中发生爆炸，因为此前发生过航班上三星手机冒烟的事件，导致乘客紧急撤离。

　　根据三星的说明，邮件必须使用严格的包装，如纸板或硬塑料盒等。用户须将手机先放入防静电袋中，再摆进手机大小的盒子里，随后放入附有陶瓷纤维衬里的内盒中，最后装入大回收箱。此外，三星还提供了蓝色手套，防止对这些东西敏感的用户产生不良反应。

责任编辑：郑汉星

文章关键词：
三星 爆炸 Note7

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