Courier lost woman worth 3,000 yuan, rhyme: "rules" to pay 1000-IT information
Recently, Yang Xin Wang reflected the public August on Taobao bought her two 3000 worth of clothes. After the clothes to, Miss Yang feel that this is not very good, would use rhyme to express returns. However, after the express mail, Ms Yang was told by rhyme to express courier had been lost, and rhyme delivery means that only paid her 1000 Yuan. In this regard, the headquarters of the networks call the rhyme to express more, heads of headquarters customer service says it will give back to explain, but as of press time, network has not received any reply to the letter.
Value of 3000 express lost only to pay 1000 Yuan
Miss Yang always like to shop in Taobao, last August on Taobao bought her two 3000 worth of clothes. After the clothes to, Miss Yang is not very appropriate, to return on August 7 with a rhyme to express.
Because young ladies and good reputation in Taobao, and shops also familiar, in return for her under the same day. But after 6 days, Express has yet to send to the store's hands.
"General 3-4 day delivery arrived, but 6 days had still not arrived, Taobao shop asked me. I later express logistics information found in Qingdao has not been sent. I rhyme have reflected this situation to the Qingdao express company, they later told me that express the query is lost. "Miss Yang said.
As for the express reason for the loss of, and explained that it was because of the rhyme to express its base at a time when the G20 Summit, all express mail when required during registration ID number, Yang did not register at that time, so it may result in loss of Express.
"When I get express delivery, courier did not tell me the registration ID number, so it's not my fault, which is not cheap, I sought compensation from the rhyme. Call me back but rhyme express Headquarters said only in accordance with the company policy to pay 1000 Yuan, if you do not agree to let me go the legal way. "Yang is very dissatisfied with the way the rhyme to express.
Yunda express failed to respond
The afternoon of October 28, headquarters of the networks call the rhyme to express information, its headquarters staff that if Ms Yang to the company is not satisfied with the results will immediately contact their continued communication, and officials called Xin Wang back to explain the situation.
But as of press time, network has not received any reply to the letter, Yang has not received a call from any rhyme to express.
"Chose to rhyme, but also because of their trust. Now this situation can also see their credibility and attention to the customer, and later will not use rhyme. "Yang said to rhyme to express great disappointment.
According to Yang introduced when the rhyme to express at this time, have with Taobao shop verified, also made clear the price of lost clothes, but still, in accordance with its company policy to pay 1000 Yuan, "really is the terms of the King. "Miss Yang said.
Through legal channels to solve this matter
NET this Shandong Chen Wu Zhirong lawyers in a law firm, "Express should take the responsibility for this situation, specifically how to compensate, express delivery company's website, and the back should have express provisions, since the choice of the courier company, it shows the default to accept its provisions, it should be paid according to the way it. ”
Lawyer Wu Yang case has suggested that "such as Yang, express himself is not satisfied with the result, to complain to the consumer association in Qingdao, and through them to deal with the matter. Or can resolve the matter through legal channels. ”
女子价值3千元快递丢失，韵达：按“规定”赔1千 - IT资讯
近日，市民杨女士向信网反映，8月份她在淘宝上购买了两件价值3000元的衣服。在衣服送到后，杨女士觉得并不是很合适，便使用韵达快递退货。然而，在快递寄出后，杨女士却被韵达快递告知快递已经丢失，而韵达快递表示只能赔付她1000元。对此，信网致电韵达快递总部咨询详细情况，总部客服人员称会让相关负责人回电解释，但是截至发稿，信网并未收到任何回复。
价值3000元快递丢失只给赔付1000元
杨女士一直喜欢在淘宝购物，今年8月她在淘宝上购买了两件价值3000元的衣服。衣服送到后，杨女士觉得并不是很合适，便在8月7日使用韵达快递进行退货。
由于杨女士在淘宝中信誉较好，而且与店家也比较熟悉，便在退货当天为她退了款。但是6天过去了，快递却迟迟没有送到店家手中。
“一般3-4天快递就到了，但是6天了还是没有到，淘宝店铺就问我了。我后来一查物流信息发现快递一直在青岛没有被寄出。我就把这个情况反映给了青岛韵达快递公司，他们查询之后告诉我快递丢了。”杨女士说。
至于快递丢失的原因，韵达快递的解释是由于其基础快递的时间正值G20峰会，期间所有的快递寄出时都需要登记身份证号，而杨女士当时却没有登记，所以就可能导致快递丢失。
“我在寄快递时，快递员并没有告诉我需要登记身份证号，所以这不是我的过错，而且这两件衣服也不便宜，我就要求韵达进行赔偿。但是韵达快递总部给我回电话称只能按照公司规定赔付1000元，如果不同意的话让我走法律途径解决。”杨女士对韵达快递的处理方式十分不满。
韵达快递未对此事作出回复
10月28日下午，信网致电韵达快递总部了解情况，其总部客服人员称如果杨女士对公司处理结果不满意，会马上联系其继续沟通处理，并让相关负责人给信网回电解释情况。
但是截至发稿，信网并未收到任何回复，而杨女士也并未接到任何韵达快递的电话。
“当初选择韵达，也是因为对他们的信任。现在出了这种情况，也可以看出他们的信誉以及对客户的重视程度，以后也不会再用韵达了。”杨女士表示对韵达快递十分失望。
据杨女士介绍，当时韵达快递在处理此事时，已经跟淘宝店家核实了情况，也明确了丢失衣服的价格，但是还是按照其所谓的公司规定赔付了1000元，“真的是霸王条款啊。”杨女士说。
可通过法律途径解决此事
信网就此事咨询了山东首辰律师事务所的吴芝容律师，“像这种情况快递是应该承担责任的，具体怎么赔偿，快递公司的官网以及快递单的背面应该都有规定，既然选择了这个快递公司，那就说明默认接受了它的规定，那就应该按照它的方式来进行赔付。”
吴律师就杨女士遇到的情况进行了建议，“像杨女士这种情况，觉得快递公司处理结果令自己不满意，可以向青岛消费者协会进行投诉，通过他们来处理此事。或者是也可以通过法律途径解决此事。”