Woman using ATM machines go 500, do not arrive more than 10 days-IT information
Buddy died, Yanjiang district, Ziyang, Sichuan Madame Chiang is otherwise unable to attend his funeral, then to the city network of China Construction Bank, to a friend of her husband's bank card deposit 500 Yuan.
10:30 A.M. as of October 29, time is in the past 18 days, the friend's husband, Madame Chiang is not received the remittance of this expression. "If the account or changed, in accordance with customs is also very unlucky. "Chiang Ching-kuo said that the Bank is slow, she would get a statement.
Good friends died on the ATM machine transfer token
The morning of October 11, news of the death of a friend in Chongqing, Ms Jiang is very painful.
"Colleagues and friends for many years, I should have come to her funeral. "Chiang Ching-kuo said that because you want to take care of her husband, who was ill in hospital, contact her best friend's husband Mr Jia, said after comforting, to remit a sum of money to declare.
11th at 10 o'clock, Madame Chiang to the city drive Avenue Branch of China Construction Bank, to abnormal behavior in the ATM teller machine bank card deposit of 500 yuan in cash, and then take a teller machine receipt was sent to the other party.
The night of 12th, Ms Jiang and Jia in touch the other side said it did not receive remittances. 13th friends funeral. "I waited until the 14th and again confirmed that he was not received. ”
Chiang said that the funeral was over, money hasn't arrived, she felt very sorry: "receive the money after what? ”
19th husband after discharge, Madame Chiang to banking queries, "Assistant Manager said, the money is in the bank book, said 7 working days to account", Madame Chiang had to go home and wait for news.
7 working days 500 Yuan remittances have yet to account
On October 27, Ms Jiang learned that Jia has not received the money, once again visiting the CCB car city branch Advisory.
"The Manager said, is not the cardholder himself cannot be queried. "After Jiang explained what happened, provided Mr Ka bank card number, Bank staff later told money does not turn round and back-office processing.
"Buddy has been dead for half a month, I haven't sent the money to the accounts of the deceased, it hurt on who. "Jiang said that she asked the Bank to give her a statement, Assistant Manager in the Bank, no longer," take me out in the Hall, I feel very helpless. ”
Subsequently, Ms Jiang call 12315 complaints, 12315 said it would take complaints to the banking sector. So, Madame Chiang complained to the Ziyang of the CBRC supervision Bureau.
27th, Madame Chiang received a call from Bank staff, the other 500 will handle within 2 days.
"The money arrived, but what about? People are cremated, original meaning has been lost. "Chiang Ching-kuo said that if an additional sum, she does not care so much, but it is one that has special meaning of remittances, now returned to and received, was all bad," hope that banks give Jia a satisfactory reply and I, it's hard to do? ”
Bank branch: 29th on 24 o'clock sure account
Commitment over the past two days, 10:38 A.M. 29th, Ms Jiang Jia, the other side has not yet received this "money".
29th, at 3 o'clock in the afternoon, this huaxi City newspaper reporter accompanied Madame Chiang's third network consulting. Lobby Manager on duty said by ATM teller machine transfers, generally instant accounts error in 7-10 working days to deal with.
This money has been to account? Bank outlets a woman staff member said: "I am sure reply, 29th by 24 o'clock, the money will arrive. ”
For banks if there is nothing wrong with the process, the staff member said, she does not do nothing of, nor does it accept any other interviews, journalists contact Ziyang Branch Office.
Subsequently, this huaxi City newspaper reporter contacted Ziyang of China Construction Bank Branch Office on the other side said it is unclear on the matter, check details response.
Subsequently, the responsible person will respond on Monday.
Banking sector: it is feedback to the parties the Bank
On 29th, this huaxi City newspaper reporter contacted Ziyang CBRC officials, the other representing the 27th had received reflect, feedback to the Bank the same day.
"It should be the Bank's internal problems in the liquidation process, we have to solve. "These officials said, because banks have not been received a written reply, we do not know.
The official said, errors such as ATM teller machine transfers, the process and time frames are provided by the banks themselves, there is no unified regulations within the industry, so the Bank was at fault in the incident, remains to be seen whether the Bank has violated its own rules.
女子用ATM机转款500元，10余天仍未到账 - IT资讯
好友去世，四川资阳市雁江区的蒋女士因故无法参加其葬礼，于是到城区中国建设银行一网点，给好友丈夫的银行卡存入了500元。
截至10月29日上午10点30分，时间已过去18天，好友的丈夫仍未收到蒋女士这笔表达心意的汇款。“如果现在到账，也变了味，按照风俗也很不吉利。”蒋女士说，建设银行处理进程缓慢，她要讨一个说法。
好朋友去世ATM机上汇款表心意
10月11日上午，一位重庆好友去世的消息传来，令蒋女士十分痛苦。
“多年的同事和好友，我应该亲自参加她的葬礼。”蒋女士说，因为要照料生病住院的丈夫，她便联系好友的丈夫贾先生，安慰一番后表示，要汇一笔钱表达心意。
11日晚上10时许，蒋女士到市区中国建设银行车程大道分理处，在ATM柜员机上向贾先生银行卡存入了500元现金，然后拍下柜员机出的小票发给了对方。
12日晚，蒋女士与贾先生联系，对方称未收到汇款。13日，好友葬礼举行。“我等到14日再次确认，他还是没有收到。”
蒋女士说，葬礼都结束了，礼钱还没到，她感觉很过意不去：“过后再收到这个钱算啥子呢？”
19日，丈夫出院后，蒋女士到银行网点查询，“大堂经理说，钱还在银行账面上，说7个工作日会到账”，蒋女士只好回家等消息。
7个工作日500元汇款仍未到账
10月27日，蒋女士得知贾先生仍未收到这笔款，再次前往建设银行车城大道分理处咨询。
“大堂经理说，不是持卡人本人无法查询。”蒋女士解释了事情经过后，提供了贾先生的银行卡号，银行工作人员查询后告知，钱确实还未转过去，后台正在处理。
“好友去世半个月了，我寄的钱都还没到死者家属账上，这事放到谁身上都不好受。”蒋女士说，她当天要求银行给她一个说法，大堂经理却进入银行柜台内，不再出来，“把我一个人晾在大厅里，感觉很无助。”
随后，蒋女士拨打12315投诉，12315称需要向银监部门投诉。于是，蒋女士又向银监会资阳监管分局投诉。
27日下午，蒋女士接到建设银行工作人员的电话，对方表示500元将于2天内处理好。
“这笔钱就算到了，又算啥子呢？人都火化了，当初的意义已经没有了。”蒋女士说，如果是一笔其他款项，她并不会这么在意，但这是一笔有特殊含义的汇款，现在退回来和对方收到，心里都不是滋味，“希望银行给我和贾先生一个满意答复，这很难吗？”
银行网点：29日24点前肯定到账
承诺过去两天，29日上午10点38分，蒋女士联系贾先生，对方仍未收到这笔“礼钱”。
29日下午3点，在华西都市报记者陪同下，蒋女士第三次到网点咨询。值班大堂经理说，通过ATM柜员机汇款的，一般都是即时到账，出现错误会在7-10个工作日内处理好。
这笔钱是否已到账？银行网点一名女工作人员说：“我可以肯定的答复，29日24点前，钱肯定会到账。”
对于银行在处理过程中是否存在不妥，该工作人员表示，她不对此事做任何评价，也不接受其他任何采访，让记者联系资阳分行办公室负责人。
随后，华西都市报记者联系上建设银行资阳分行办公室负责人，对方称对此事并不清楚，需要询问具体情况后答复。
随后，该负责人称会在星期一给予回复。
银监部门：已经向当事银行反馈
29日下午，华西都市报记者联系资阳银监分局相关负责人，对方表示27日已接到反映，当天向建行进行了反馈。
“这应该是银行内部清算过程中出现的问题，我们已经督促解决。”上述负责人说，因为目前仍未收到银行方的书面回复，所以暂时不清楚情况。
该负责人说，ATM柜员机汇款等出现错误，处理过程和时限均由各家银行自行规定，尚无行业内的统一规定，所以建设银行在此事件中是否有过错，还需要看银行处理是否有违背自身的规定。