Phone crashes data loss, Chengdu lawyers sued Samsung-IT information

For many people, the importance of a mobile phone, not only is the phone itself. Phone contacts, photos, video and other data once lost, trouble than the lost mobile phone.

On October 23, the lawyer of Chengdu Mr encountered data loss within the mobile phone of the bad thoughts – new Samsung cell phones crash, and more than 800 more contacts, more than 5,000 pieces of chats and find thousands of videos were all lost.

After repeated fruitless communication in Lo lawyers filed suit to mobile phone sales limited liability company Chengdu long Xiang communications, as well as the handset maker Samsung Electronics, Ltd to court and demanded the return of machines, compensate for loss of charge 2000 Yuan and restore the data. At present, Chengdu's qingyang district people's Court has accepted the case.

New cell phone purchase was less than half a day can not boot

At noon on October 23 in qingyang district, Chengdu Mr Tung Chi Road near Lung Cheung bought Samsung S7 mobile phone communications. "I'm a lawyer for cell phones the most trouble is data backup. So when buying a mobile phone is most concerned about, is the question of data security. "Mr Luo said, when you buy a cell phone, its own specialized data backup consulting sales," they say you can back up data to a new phone old mobile phones, absolutely no problem, I just bought it. ”

Subsequently, the Dragon communications sales with the help of Mr Lo Samsung 9009 phone data for their own use, all transferred to the new phone. "My old mobile phone prepared for family use, but the information is not leaked, so sales people help me format. "This move, was regretted by Mr.

After returning home, Mr lawyer connected to the WiFi and then made two telephone calls. 6:30, he found that something is wrong with new phone. "I found when charging, mobile phone automatically updated. "Mr Luo said he did not take any action, cell phones began a system update," at first I didn't care, later in the evening 8 o'clock, and constantly updated, get into the system, I think is wrong. ”

Mr no action at this time, unable to boot correctly.

System crashes data loss after sales calls "hard recovery"

As a lawyer, Mr used in the everyday work of many important data saved on the phone. "More than 800 multiple contact phone, more than 5,000 pieces of chats, there are hundreds of audio and video, suddenly was gone. "The loss of these data, brought him a great deal of inconvenience," the phone losing it doesn't matter, the data cannot be lost! ”

In order to restore this data, Mr next morning went to Samsung after sales maintenance points. "The other side says, the system can be reprocessed, but couldn't recover. ”

The afternoon of October 24, Mr Lung Cheung once again address cell phone store, stores personnel data recovery "difficult to achieve". Subsequently, Mr called Samsung customer service hotline to make the final effort, want to restore the data on your phone, but was told "phone will not power on, data will not be exported. ”

User access to the courts

After a few days, Mr with Dragon communications and Samsung cell phone a number of communications between the two sides, but fruitless negotiations.

On October 31, Mr qingyang district people's Court in Huizhou, Chengdu, to Samsung Electronics Co and Chengdu long Xiang communications LLC (referred to as the defendant).

In the indictment of Mr he refund 5799 phone purchases, sales and Samsung mobile phone sales recovered data in a mobile phone, as well as compensation for their time and travelling expenses amounts to 2000 Yuan a day and other. "If it is impossible to recover the data, I ask for RMB 50,000 yuan of compensation. ”

At present, Chengdu's qingyang district people's Court has formally accepted the case.

Automatic updates or user setting problem

The night of October 31, huaxi City newspaper reporters about the call the Chengdu long Xiang communications company after-sales service personnel. After-sales personnel of the company, said Mr phones update automatically, or because he did not cancel the "connect WiFi status automatically updated" this set of options. For issues such as his cell phone data back, the staff member should consult with a Samsung cell phone-related after sales departments.

8 o'clock that night, after a reporter called Samsung mobile phone sales calls, as time has passed, and failed to interview officials.

According to Luo's previously called Samsung after sales telephone recording, Samsung mobile phone company sales staff had responded, "in the case of cell phone will not turn on, phone information cannot be exported. Photos store photos and related mobile phone information, not us ' guarantees ' range. ”

Has led to infringement but the amount of compensation is difficult to define

"Objectively speaking, cell phones if automatic updates has caused Mr information is lost, that infringement did exist. "On October 31, the reporters about the interview in Chengdu x.y. Deng tahota law firm lawyers.

X.y. Deng said Mr Lo argues that compensation is a legal basis, but because in China there is no specific legal requirement, the amount of compensation is difficult to define, "mobile data is difficult to quantify, so it is difficult to determine exactly how much money, how much each other should give compensation. ”

手机系统崩溃数据丢失，成都律师状告三星公司 - IT资讯

对许多人来说，一台手机的重要性，不仅在于手机本身。手机里的联系人、照片、视频等数据一旦丢失，比丢了手机还麻烦。

10月23日，成都律师罗先生就遇到了手机内数据丢失的糟心事——由于新买的三星手机系统崩溃，800多个联系人、5000多条聊天记录，以及近千条视频全都找不回来了。

在多次沟通无果后，罗律师一纸诉状将手机销售方成都龙翔通讯有限责任公司，以及手机制造商惠州三星电子有限公司告上法庭，要求退机、赔偿误工费2000元并恢复手机数据。目前，成都市青羊区人民法院已受理此案。

新手机购买不到半天没法开机了

10月23日中午，成都市民罗先生在青羊区童子街附近的龙翔通讯买了部三星S7手机。“我是个律师，换手机最麻烦的就是数据备份。所以买手机的时候最关注的，就是数据安全问题。”罗先生说，购买手机时，自己专门就数据备份的问题咨询了销售人员，“他们说可以把旧手机的数据备份到新手机里，绝对没问题，我才买的。”

随后，在龙翔通讯销售人员的帮助下，罗先生把自己使用的三星9009手机里的数据，全部转移到了新手机里。“我旧手机准备给家人用，但里面的信息不能泄露，所以销售人员帮我格式化了。”就是这个举动，让罗先生十分后悔。

回到家后，罗律师连上了WiFi并接打了两个电话。晚上6点半，他发现新手机有点不对劲。“我充电的时候发现，手机开始自动更新了。”罗先生说，自己并没有进行任何操作，手机却开始了系统更新，“最开始我没在意，后来到了晚上8点过，还在不停更新，进不了系统，我就觉得不对劲了。”

此时罗先生进行任何操作，都无法正常开机。

系统崩溃数据丢失售后称“很难恢复”

作为一名律师，罗先生习惯将许多日常工作中的重要数据保存在手机里。“800多个联系人电话，5000多条聊天记录，还有几百个录音和视频，一下子全没有了。”这些数据的丢失，给他带来了很大的不便，“手机丢了没关系，数据不能丢啊！”

为了恢复这些数据，罗先生第二天一早就去了三星售后维修点。“对方说，系统可以重新处理，但数据没办法恢复了。”

10月24日下午，罗先生再次来到龙翔通讯手机卖场，卖场技术人员也表示数据恢复“很难做到”。随后，罗先生拨打了三星手机客服热线做最后努力，希望恢复手机中的数据，但仍被告知“手机无法开机，资料就无法导出。”

用户向法院提起诉讼

事后数日，罗先生与龙翔通讯和三星手机双方进行了多次沟通，但仍协商无果。

10月31日，罗先生正式向成都市青羊区人民法院起诉惠州三星电子有限公司及成都龙翔通讯有限责任公司（简称被告）。

在罗先生的起诉书中，他提出退还5799元手机购货款，销售方和三星手机售后恢复自己手机中的数据，以及赔偿自己一天误工费、交通费共计2000元等诉求。“如果实在不能恢复数据，我要求对方赔偿我人民币5万元。”

目前，成都市青羊区人民法院已正式受理此案。

自动更新或因用户设置问题

10月31日晚，华西都市报记者就此事致电成都龙翔通讯有限公司售后服务人员。该公司售后人员称，罗先生的手机自动更新，或因他没有取消“连接WiFi状态下自动更新”这一设置选项。对于他的手机数据找回等问题，该工作人员称应咨询三星手机相关售后部门。

当天晚上8点，记者拨打三星手机售后电话，由于已过下班时间，未能采访到相关负责人。

根据罗先生提供的此前拨打三星售后电话的录音内容，三星手机公司售后工作人员曾回应，“在手机无法开机的情况下，手机里的资料确实无法导出。拍照存储的照片和相关手机资料，不在我们‘三包’范围内。”

已造成侵权事实但赔偿金额难以界定

“从客观上来说，手机如果自动更新造成了罗先生的资料丢失，那侵权事实确实存在。”10月31日，记者就此事采访了成都泰和泰律师事务所律师邓小莹。

邓小莹说，罗先生主张赔偿是有法律依据的，但因为目前中国法律并无相关具体规定，赔偿金额难以界定，“手机内的数据难以量化，所以也很难确定到底值多少钱、对方应该给多少赔偿。”