Woman walk in "Beaver" beauty, burning eyes, platform: refunds sent coupons-IT information
Recently, Lee reflected her "Beaver" App reservation site eye beauty services, due to beauty fluid into the eye and corneal Burns, serious decline in Visual acuity. Lee women's complaints, customer service means the end of the platform solution is to return beauty and donated 100 Yuan voucher. Yesterday, "Beaver" official said is still under investigation, never avoiding responsibilities.
Lee said that the afternoon of October 22, her "Beaver" craftsman App have an appointment on-site services, project is the eye water, dredge the massage. Due to the need to answer the phone during the beauty, she opened her eyes, a little beauty fluid into the eye. At that time, "Beaver" craftsmen use a cotton swab to wipe.
Ms Lee said, around 3 o'clock in the afternoon, she began to feel blurry, thought is swab wipe left in the eye while batting, is not too concerned about, starting at 6 o'clock in the afternoon, further blurred sight and vision loss. 23rd, severe pain in the eye, accompanied by relatives and friends, to the hospital, determined for the burn of cornea, eye and adnexa. Lee said that after a week of alternating treatment, and status returned to Burns and inflammation today, 28th, to hospital and found serious decline in Visual acuity and binocular Visual acuity of 0.4, "I May this year Checkup of binocular Visual acuity is 0.8".
Call recording from the Lee show, 29th, with "Beaver" platform customer service communications, said that because Lee in the beauty in the process of open eyes, "Beaver," the ultimate solution is a full refund, and donated 100 Yuan of coupons. "I cannot accept this solution, beauty takes 1.5 hours, which will inevitably open eyes, and platforms and artisans did not prompt said not to be open, said he was not beauty fluid flow to the eyes to how to deal with, is it necessary to wash or to go to the hospital. ”
Lee proposes to "Beaver" apologized to them, and perfecting the platform pages, standard process, customers duty to inform reminds obligation, compensation includes medical costs, time costs, nursing fees, damages, including all fees. In addition, Li also said that wonder if eyesight could recover, and Visual acuity test results come out on Friday to see whether additional compensation.
Journalist contacts day craftsmen serving Lee, said that he was very busy. Reporter contact them by text message, but as of press time, sending text messages has not yet received a reply.
Yesterday afternoon, "Beaver home" platform reply said, October 29, in received Lee ladies of complaints Hou, platform times and of phone communication, hope can as soon as possible identified facts, and provides makes its satisfaction of solution programme, also times invited she and artisans for interview, to determine responsibility and solution programme, but Lee ladies has been said is busy no time, and showed that to through litigation means to maintenance right. Zhao Xing said that respected Lee's decision, if it is the fault of artisans and platform, "Beaver" responsibility must not shy away from.
女子预约“河狸家”美容，烧伤眼睛，平台：退费送优惠券 - IT资讯
近日，李女士反映，她通过“河狸家”App预约了上门眼部美容服务，其间因美容液流到眼睛里，致眼角膜烧伤，视力严重下降。李女士投诉后，平台客服表示最终解决方案是退还美容费并赠送100元优惠券。昨日，“河狸家”负责人表示事情还在调查当中，绝不回避应承担的责任。
李女士表示，10月22日下午，她通过“河狸家”App预约了手艺人上门服务，项目是眼部补水、疏通按摩。美容期间由于需要接电话，李女士睁了一下眼睛，有少许美容液流进了眼睛。当时，“河狸家”手艺人提出使用棉签擦拭。
李女士称，当天下午3点左右，她开始觉得视线模糊，以为是棉签擦拭时在眼睛里遗留了棉絮，并未太在意，下午6时开始，视线进一步模糊，视力下降。23日凌晨，眼睛剧烈疼痛，在亲友的陪同下，到医院就诊，确定为眼角膜、眼及附属器烧伤。李女士表示，经过一周时间的全休治疗，目前烧伤及发炎状态基本恢复，但28日，到医院复查时发现视力严重下降，双眼视力0.4，“我今年5月份体检双眼视力都是0.8”。
李女士提供的通话录音显示，29日，她在与“河狸家”平台客服进行沟通时，对方表示，因为李女士在美容过程中睁眼，“河狸家”的最终处理方案是全额退款，并赠送100元的优惠券。“我无法接受这个解决方案，美容需要一个半小时，其间难免会睁下眼睛，并且平台和手艺人都没有提示说不可以睁眼，事后也没有说美容液流到眼睛里要如何处理，是否需要冲洗或者去医院。”
李女士提出要“河狸家”向其道歉，并完善平台页面、规范流程，对客户尽到告知提醒义务，赔偿包括医疗费、误工费、护理费、精神损失费等在内的全部费用。此外，李女士还表示，因不知视力能否恢复，要等周五视力检查结果出来，看是否增加其他赔偿。
记者多次联系当天为李女士服务的手艺人，对方表示一直很忙。记者通过短信与对方联系，但截至发稿，发送的短信尚未收到回复。
昨日下午，“河狸家”平台回复称，10月29日，在收到李女士的投诉后，平台多次与之电话沟通，希望能尽快查清事实，并提供令其满意的解决方案，也多次邀请她和手艺人进行面谈，以确定责任和解决方案，但李女士一直说很忙没有时间，并表明要通过诉讼手段来维护权利。一赵姓负责人表示，尊重李女士的决定，如果的确是手艺人和平台的过错，“河狸家”绝不回避应承担的责任。