Xianyang public computer to buy back a month, hard disk displayed in 1722 hours-IT information
Just bought one month of Lenovo integrated the computer blue screen frequently, Ms yan using detection software finds hard drive of this computer has 1722 hours, she suspects that they bought from the old computer. Dongfeng road, xianyang city, Ms yan is a company employee. In mid-September, units spend about 3000 Yuan in xianyang United way computer city, a Lenovo computer dealer, buy Lenovo C4005 machine for her office computer. Starting from one week ago, the computer blue screen frequently, appears after reboot "hard disk missing". Yan said her business, and the other side said only sell computers, make contact after the sale.
Detection: new computer hard drives have been using 1722 hours
After sales staff said that if machines need to be software issues with aftermarket, if a hardware problem can be onsite service. Yan says, given the busy day, she's not bringing computers to detect. Friends advised her to install software testing.
The next day, Ms yan detected by the software, the computer hard disk is already in use by 1722 hours. "It felt cheated, cut money for new camera, bought a second-hand computer. "Yan angrily said, this computer is mainly used for Office, her work 8 hours a day, except for national day, weekend, 1.5 months with less than 300 hours. Even if running 24 hours a day, not more than 1700 hours.
The afternoon of November 3, the reporter seen in MS yan Office, displayed after her computer using the software to detect the hard disk has been used 356 times today 1722 hours. In the interview process, the computer blue screen appears again.
Professionals: If the detection is used computers can be renewed
Ms yan call merchant phone again, but negative test results of the software, or let her find after sale. On October 31, after a sales person to come into view. "Hardware problem does occur. "Yan says, after proposed to replace the hard drive, but she disagrees. She then proposed for a new machine, but businesses say impossible.
Software for testing computer hard drive using time is accurate? Ms yan can claim for a new computer? SEG computer from XI ' an city, first learned brand computer dealers, software test results while not strictly accurate, but have little differences in results and actual time of use.
In accordance with the three bags of computer products that, if Ms yan purchased computers within 15 days, can apply for a replacement machine.
In addition, Ms yan suspect bought computers are prototypes or old machines, need to after-sale repair station, and proof of testing, if it can be proved to be used before the purchase, can apply for a new machine.
Progress: business users for a new machine
The afternoon of November 3, China business news journalists and Ms yan came to her to buy a computer with Lenovo computer dealer. Wang said, for software detects a computer hard disk is 1700 hours of questions, he could not explain. Computer problems are generally service station maintenance, if the station does not give, they can find service consultation.
4th at 10 o'clock in the morning, said Lenovo service station staff, engineer on site to see the symptom tips is the hard drive, Ms yan has not made further teardown inspection. Some third-party software algorithms, will be biased, they can't judge the test results. They can only be what failure on the test machine, no way to test whether the machine is used, replacement will need to contact the agents.
China business news reporters learned, 4th, Ms yan has replaced it with a new business.
咸阳市民电脑买回一个月，硬盘显示已用1722小时 - IT资讯
刚买了一个多月的联想一体式电脑频频出现蓝屏，闫女士使用检测软件发现这台电脑的硬盘居然已经工作了1722小时，她怀疑自己买到的是旧电脑。闫女士是咸阳市东风路一公司员工。9月中旬，单位花了约3000元在咸阳团结路电脑城一联想电脑经销商处，给她买了台联想牌C4005一体机作为办公电脑。可从一星期前开始，这台电脑频频出现蓝屏情况，重启后显示“硬盘丢失”。闫女士说，她联系商家，对方称只卖电脑，让联系售后。
检测：新电脑硬盘已使用1722小时
售后工作人员表示，若是软件问题需要将机子带到售后，若是硬件问题可上门服务。闫女士称，由于当天工作繁忙，她没将电脑带去检测。朋友建议她安装软件检测。
第二天，闫女士用该软件检测发现，这台电脑的硬盘已被使用了1722小时。“当时感觉受骗了，掏新机子的钱，买了个二手电脑。”闫女士气愤地说，这台电脑主要用于办公，她每天上班8小时，除去国庆节、周末，一个半月内用了不到300小时。就算每天24小时运转，也用不了1700多小时。
11月3日下午，记者在闫女士办公室看到，她的电脑用该软件检测后显示硬盘已使用356次，累计1722小时。就在采访过程中，这台电脑又再次出现蓝屏现象。
专业人士：若检测是用过的电脑，可换新
闫女士再次拨打商家电话，对方却否定该软件的检测结果，还是让她找售后。10月31日，售后人员上门查看。“硬件确实出现了问题。”闫女士称，售后建议更换硬盘，但她不同意。随后，她提出更换新机，但商家称不可能。
软件测试电脑硬盘使用时间是否准确？闫女士是否可以主张更换新的电脑？记者从西安赛格电脑城一品牌电脑经销商处了解到，软件测试的结果虽然并非绝对准确，但结果和实际使用时间的差异并不大。
按照电脑产品三包规定，若闫女士购买的电脑没有超出15天，可以申请更换新机。
此外，若闫女士怀疑买到的电脑是样机或旧机，需要去售后维修站检测，并出具检测证明，若能证明确实是在购机前就使用过，就可以申请更换新机。
进展：商家已为用户更换新机
11月3日下午，华商报记者和闫女士一起来到她购买电脑的联想电脑经销商处。王姓负责人称，对于软件检测出电脑硬盘已使用1700小时的问题，他无法解释。而电脑出现问题，一般都是服务站先维修，如果服务站不给修，他们可以找服务站协商。
4日上午10时许，联想服务站工作人员称，工程师现场看到的故障现象提示是硬盘，但闫女士并未让进一步拆机检测。有些第三方软件算法不同，会有偏差，对于检测结果他们没办法评判。他们只能测试机子出现哪些故障，没办法测试机子是否被使用过，是否换机需要联系代理商。
华商报记者了解到，4日下午，商家已为闫女士更换了新机。