Exposure Tencent customer service teach boys to steal money to play the game in response to: parents should keep an eye on a bank card password-IT information

On November 17, Tencent has just launched 2016 unaudited consolidated results for the third quarter, of which Tencent proud of the online game business as its contribution to 18.166 billion yuan of revenue, growth 27%. Enough to prove that Tencent's powerful in game, business began to grow at the same time, the corresponding customer service should be more comprehensive and professional, but Tencent customer service does not seem to do it. According to the legal daily official Micro-Blog said, one of Zhejiang's mum noticed that my 13 year old son stole a credit card to play online games, while Tencent customer service became the instigators.

According to the legal daily official micro-blog, said the Zhejiang's mum says, they will not use the Internet and no binding of any online payment. But she found out more money in your bank card transactions, she suspected the four card was fraudulent. Eventually discovered was her 13 year old son stole brushed credit card and money playing online games, spending a total of more than 50,000 yuan a year. Found in communication with his son, son of stealing a credit card to play online games, Tencent games company customer service for advice.

The mother through the video expressed their dissatisfaction with Tencent, said she made a report to, look up consumption relevant departments record pointed to Tencent's gaming companies, in more than more than 50,000 yuan in consumption, the across the line, and the League of legends and the inverse three games to become the main target of the war. When the mother communicate with Tencent customer service, Tencent customer service, child day consumption is nothing at 5,000 yuan, Tencent games company, consumption of more than 100,000 yuan a day many people go. Zhejiang ran to the mother from Tencent mind Club parties, Tencent mind Club official told the mother, the company's solution is the first number, then a refund but forbids her rumored, and media contacts.

Through interviews of the victim children, the boy concerned said Tencent customer service inquiries can be used on your cell phone of his mother, after the answer, Tencent customer service represents a validation code can be, and told children to send the verification code in the past and ordered him to remove the verification code on your phone information and consumption records deleted.

When this happens, press confirm with Tencent's PR Department, then text from Tencent responded by saying that consumption and recharging need to enter the consumer banking authentication and password, they cannot verify the user's reality and the consistency of the bank account owner, and appealed to parents to set up their own bank card password in confidence, parents may apply on the game page for parents monitoring mechanisms.

曝腾讯客服教男孩偷钱玩游戏，回应：家长应保管好银行卡密码 - IT资讯

11月17日消息，腾讯刚刚发布了2016年未经审核的第三季度综合业绩，其中腾讯引以为傲的网游业务为其贡献了181.66亿元的收入，业务增长27%。足以证明腾讯在游戏方面的强大，在业务逐渐强大的同时，相应的客服应该更加完善和专业，不过腾讯的客服似乎并不是这么作的。据法制日报官方微博透露，一位浙江的妈妈发现自己13岁的儿子偷刷信用卡玩网游，而腾讯客服成为了始作俑者。

据法制日报官方微博表示，这位浙江的妈妈称，自己不会上网并无绑定任何网络支付。不过她发现自己银行卡上有多笔财付通交易记录，她怀疑四张卡被人盗刷。最终发现，是自己13岁的儿子偷刷了信用卡，并将金钱用在玩网络游戏上，一年共消费了5万多元。在和儿子的沟通中发现，儿子偷着刷卡玩网游，竟然是腾讯游戏公司客服进行指点。

这位妈妈通过视频表达出了自己对腾讯公司的不满，她表示自己去报案，相关部门查到消费记录都指向了腾讯游戏公司，在消费的5万多元中，《穿越火线》、《英雄联盟》和《逆战》三款游戏成为了主要消费目标。这位妈妈在和腾讯客服进行沟通时，腾讯客服表示，孩子一天消费在五千元根本不算什么，在腾讯游戏公司里，一天消费十万多元的人多了去了。这位妈妈特地从浙江跑到腾讯心悦俱乐部讨要说法，腾讯心悦俱乐部负责人告诉这位妈妈，目前公司对此事的处理方案是先封号，然后退钱但不许她外传，不要和媒体联系。

而在通过对事主孩子的采访中，这位涉事男孩称，腾讯客服询问他妈妈的手机是否能用，在回答可以后，腾讯客服表示验证码也是可以的，并交待孩子将验证码发送过去，并嘱咐他删除手机中的验证码信息和消费记录删除。

此事发生后，有媒体向腾讯公关部门求证，随后腾讯方面发来文字回应称，相关消费及充值需要通过银行的身份验证并输入消费密码，他们无法核实游戏账号的现实使用者和银行账户所有者的一致性，并呼吁家长设置自己银行卡密码注意保密，家长可在游戏页面申请发起家长监护机制。