Women's 11 slams brushes get designer handbags, the next day was told order cancelled-IT information

Little red book platform known as can I buy good things around the world, but the young woman felt in the fashion of the "double 11" is played by little red book.

On November 10, she ran into their like Alexander Wang shoulder bag for a long time, almost sold at half price in the little red book platform, more than 5,000 yuan package as long as the original 2238. She was continually refreshed, brush all the way to mercy, finally put it in the Pocket.

Did not expect the next day, orders for this doesn't come easy, but was cancelled by the little red book without authorization!

Rush spent the day time

Young fashion of the women working in the public relations firm, Ferial, a time to care about fashion, the dress is also very study, net red explosions, fashion trends, she is very good at.

November 10, at 10 o'clock in the morning, she, as usual, online fashion, suddenly received the little red book the app snapped up from public news. "I saw ' now Rob ' hurry inside, brush half seeing Alexander Wang backpack! "The Lady said," the point is that as long as 2238, cheaper by half, I've never seen such a low price! ”

Without giving too much thought, she pressed the "click to snap up", but is, to snap up interface bag was robbed. According to get experience in the past, the Lady began to purchase interface refresh, "at first I almost refreshing in an hour, just brush her soft". After a period of time, almost every half an hour over. Until the 10th 11:30, already close to relinquishing the Lady suddenly succeeded, interface to "paid" stage: "grab the whole day, it's too hard. ”

The next day was told order cancelled

However, the 11th, when she was still immersed in the joy of jaw, they received a message from little red book platform, "PayPal has processed the refund 2238......"

The Lady immediately some ignorant: "how I got my backpack? Has been refunded? Order be cancelled? ”

She immediately contacted customer service staff at the little red book APP "potato Captain", and asked for a refund because. When confronted with all women questioned, Captain of the French fries just gives the system an automatic reply, "received your message and will reply as soon as possible" and "is checked, please wait" ... ... Until 11th 10 o'clock that night, the woman has not given up asking, was never able to get the exact response.

"This is not me? So angry! "The next two days, she repeatedly in the official letter of the little red book, Tweets, did not ask the reason canceled.

Many users encounter similar

A few days later, the woman and girlfriends ridicule of her little red book "injuries" only when accidentally learned that girlfriends have also had similar experiences.

The end of July this year, all her girlfriends love buying a bottle in the little red book United Kingdom toiletries, waiting for nearly 5 days, a refund received is 58 Yuan short message.

"I guess should be the platform out of stock it, but it was out of stock, they should let me know, then cancel the order? "Love said that she often saw little red book selling this product, offers are slim.

Zhu said that little red book platform claimed to can buy good things around the world, also affectionately known as "small potatoes", but there are many "small potatoes" orders had been canceled for no reason got very sad.

Sichuan "small potatoes" classmate Chen in an interview with reporters also said that her order had been canceled suddenly, little red books under the given explanation is that suspected malicious, illegal use of potato chips coupons.

Questions on the illegal use of potato chips coupons, Chen Tongxue says, "I have extra coupons is not using it? ”

[Little red book response]

Order cancellations mostly malicious scalping or excess consumption

November 15, small red book Foreign Affairs Department staff Hu Xiao to morning news reporter explained to, due to platform often to user issued "potato coupons" (that offers coupons), if found a user with multiple account (with IP, and name, and phone,, and address), times received potato coupons Xia orders, will was considered malicious orders, "in user Xia single Hou, we of background identification system found its has brush single behavior, platform on will do canceled orders of processing. ”

In addition, Hu Xiao also said that under the current policy, cross-border consumption per user one time does not exceed 2000 Yuan, the total amount does not exceed 20,000 yuan a year, "the ladies purchase frequency is higher, most likely because the policy was cancelled order, which also needs further verification."

For many unsuspecting users, the order has been canceled for no reason is because the product is out of stock, a statement, Hu Xiao denied: "if we are out of stock will not last, not be oversold. ”

Hu Xiao, said cancellations for system identification of malicious scalping or due to excess cross-border consumer.

On November 14, and the Lady responded after several twists and finally get the little red book, "due to the large volume of active orders the same day leading systems parts orders are automatically cancelled. "At the same time, customer service," Captain of the French fries "also informed the Lady, if you need to purchase, you can contact platform, price remains the same.

But the woman felt, although you can purchase, but is still very angry, when she was bought by taking advantage of the double 11, say cancel to cancel the results, "now feel boring again."

女子双11猛刷抢到名牌包，次日被告知订单取消 - IT资讯

小红书购物平台号称能买到全世界的好东西，但年轻时尚的诸女士却觉得自己在“双十一”被小红书耍了。

11月10日，她偶然看见自己钟意很久的亚历山大王双肩包，在小红书平台上近乎以半价出售，原来5000多元的包只要2238元。她不停地刷新，一直刷到手软，终于将它收入囊中。

没想到第二天，这个得来不易的订单，竟被小红书擅自取消了！

抢购花了一天时间

年轻时尚的诸女士在公关公司工作，平日里，一有时间就会关注时尚资讯，对穿衣打扮也很有研究，网红爆款、流行趋势她都很在行。

11月10日上午10点，她像往常一样浏览网上时尚资讯，忽然收到小红书微信公众号发来的抢购消息。“我看到‘现在开抢’就赶紧点进去看，刷到一半居然看见了亚历山大王的双肩包！”诸女士激动地说，“重点是只要2238元，便宜了一半，我之前从来没有见过这么低的价格！”

没有过多地考虑，她直接按下了“点击抢购”，没想到的是，一到抢购的界面包包就被抢光了。根据以往的抢单经验，诸女士开始不断地刷新购买界面，“最开始的一小时我几乎都在刷新，简直刷到手软”。后来一段时间，也是几乎每半小时刷一次。直到10日晚上11点半，原本已近乎放弃的诸女士突然下单成功了，界面到达“已支付”阶段：“抢了整整一天，真的太艰辛了。”

次日被告知订单取消

然而，11日中午，当她还沉浸在如获至宝的喜悦中时，却意外收到了一条小红书平台发来的短信息，“支付宝已经处理了2238元退款申请……”

诸女士当即有些懵：“我的双肩包怎么了？被退款了？订单被取消了？”

她立刻在小红书APP上联系了客服人员“薯队长”，询问退款原因。面对诸女士的质疑，薯队长只是给出了系统自动的回复，“收到你的留言了，会尽快回复”、“正在核实了、请您稍等”……一直到11日当晚10点多，诸女士始终没有放弃询问，却始终没能得到确切的回应。

“这不是耍我吗？太生气了！”接下来的两天里，她多次在小红书的官方微信、微博留言，均没能问清订单被取消的原因。

不少用户的遭遇相似

几天后，诸女士在和闺蜜吐槽小红书给她带来的“伤害”时，才意外得知闺蜜竟也有过类似的经历。

今年7月底，诸女士的闺蜜小思曾在小红书上购买了一瓶英国洗护用品，等待了近5天，收到的却是一则退款58元的短消息。

“我猜应该是平台没货了吧，但当时感觉就算没货了也应该通知我一声，再取消订单吧？”小思说，她经常看到小红书售卖这款产品，优惠力度也不大。

诸女士说，小红书购物平台自称可以买到全世界的好东西，用户也被亲切地称作“小红薯”，但有不少“小红薯”都曾因被无故取消订单弄得很伤心。

四川的“小红薯”陈同学在接受记者采访时也表示，她的订单也曾被取消得很突然，小红书最后给出的解释是怀疑她恶意下单，违规使用薯券。

对违规使用薯券的质疑，陈同学认为，“我有多出来的优惠券，不就是拿来用的吗？”

[小红书回应]

订单取消多为恶意刷单或超额消费

11月15日，小红书对外事务部工作人员胡晓向晨报记者解释到，由于平台常给用户发放“薯券”（即优惠券），若是发现一个用户用多个账户（同IP、姓名、手机号、地址），多次领取薯券下订单，将被视为恶意订单，“在用户下单后，我们的后台查验系统发现其有刷单行为，平台就会做取消订单的处理。”

此外，胡晓还表示，目前的政策规定，每位用户跨境消费单笔不超过两千元、每年总额度不超两万元，“诸女士购买频率比较高，很有可能是因为此政策被取消的订单，具体情况还需要进一步核实”。

对于很多用户怀疑，订单之所以被无故取消是因为商品缺货这一说法，胡晓予以否认：“我们如果没货的话不会上架的，不会有超卖的行为。”

胡晓表示，订单取消多为系统查验恶意刷单或超额跨境消费所致。

11月14日晚，诸女士几经周折终于得到了小红书的回应，“由于当天活动订单量较大导致系统部分订单被自动取消。”同时，客服“薯队长”还告知诸女士，如果仍需要购买，可以联系平台，优惠价格保持不变。

但诸女士却觉得，虽然可以重新购买了，但还是很生气，当时她是趁着双十一才买的，结果说取消就取消了，“现在再买都感觉没劲了”。