Woman valued at 2850 express loss, courier companies only pay 75-Express, peak express-IT information
Recently, the Qingdao public women to network reflects on October 29, 2016, she use Peak Express to send 2850 Yuan worth of Armani watches, YSL lipstick and other valuables to yuncheng, Shanxi province. On November 2, after telephone calls that, courier appeared damaged, missing. Subsequently, Zhang asked for Express will be sent back to Qingdao left yuncheng peak, but was lost for the second time in the return process. Peak Express decided to pay freight charges paid by 5 times, a total of 75.
Express repeatedly lost
(Express items left after losing for the first time)
Zhang has been engaged in the purchasing industry, recently, in yuncheng, Shanxi province from which a buyer buys a Armani watch one, two, helazhong like a YSL lipstick as well as five packs of sugar, total value of 2850. On October 29, Lady peak dispatch.
On November 2, the inquiry found buyers through the logistics records though has arrived in yuncheng city, but not delivery a long time in the State, called Quan Feng express ask specifics. After peak express implementation of yuncheng, found wrapped rotten, item loss situations do occur, buyers find this situation will refuse to express, and conveyed into a lady.
The day after Zhang yuncheng, and contact the peak Express, in her repeated request, send will show buyers express confirmed the missing items. "Left a Armani watch, a YSL lipstick and a bag of sugar. This is too irresponsible, lost did not know, and know only our own call to ask. "Zhang said.
In such cases, ladies only Peak Courier left goods sent back to Qingdao. However, a few days later, Courier is still not been sent to, such as when the woman called yuncheng peak Express, was told the rest of the items were lost again.
"Is ridiculous, there is such irresponsible Express, lost twice in succession, each time we contacted told the truth. So far, we don't know where these things go, and don't have any explanation, now called yuncheng peak express did not answer. "Zhang's approach to peak express very dissatisfied.
Peak Express said it will pay 75 Yuan
According to MS, she had reflected this situation to the peak express headquarters, headquarters to return freight is the only compensation of 3 times. "Shipping 3 times times are more than more than 20 Yuan, but I lost more than 2,800 Yuan, why not for compensation in accordance with the actual situation. After never use Peak Express, I had lost it, has no explanation, no apology. ”
The afternoon of December 9, network call Quan Feng express headquarters informed its staff said the loss was the company's responsibility, the company's Insurance Department and has to pay the Lady, but because of the need to take the company processes, so the money has not been sent to the hands of Ms. Specific payout amounts to 75 Yuan, Ms is shipping charges paid by 5 times.
Reflect as to why in November, has yet to deal with the situation, the staff explained that be negligence of the customer service department, but accepts customer complaints to have been disposed of, also needs to be a certain amount of time. "Our colleague has been active in dealing with this matter, cause distress we apologize to Ms. "The staff member said.
May make a complaint to the consumers ' Association
NET this Shandong Chen Wu Zhirong lawyers in a law firm, "Express should take the responsibility for this situation, specifically how to compensate, express delivery company's website, and the back should have express provisions, since the choice of the courier company, it shows the default to accept its provisions, it should be paid according to the way it. ”
Lawyer Zhang Wu case was recommended, "like a lady in this case, express companies reluctant to deal with or not satisfied with the result, to complain to the consumer association in Qingdao, and through them to deal with the matter. Or can resolve the matter through legal channels. ”
女子价值2850元快递丢失，快递公司仅赔75元 - 快递,全峰快递 - IT资讯
近日，青岛市民张女士向信网反映，2016年10月29日，她使用全峰快递寄送了价值2850元的阿玛尼手表、ysl口红等贵重物品至山西运城。11月2日，经过电话查询得知，快递出现了破损、丢失的情况。随后，张女士要求运城全峰快递将剩下东西寄回青岛，但是在寄回过程中第二次被丢失。全峰快递决定赔付张女士所付运费的5倍，共计75元。
快递接二连三丢失
(快递第一次丢失后所剩物品)
张女士一直从事代购行业，近日，山西运城一位买家从其手中购买了阿玛尼手表一只、ysl口红两只、赫拉中样一套以及糖五包，共价值2850元。10月29日，张女士用全峰快递发货。
11月2日，买家通过物流记录查询发现快递虽然已经到达运城，但是长时间处于未派送状态，便致电全峰快递询问具体情况。后经运城全峰快递落实，发现是包裹烂了，里面物品出现了丢失的情况，买家发现此情况后便拒收快递，并将此事反映给了张女士。
当天张女士与运城全峰快递取得联系后，在她再三要求下，派件员将快递拿给买家确认了丢失的物品。“还剩一只阿玛尼手表、一只ysl口红还有一包糖。这样太不负责任了，弄丢了也不说一声，还得要我们自己打电话去问才知道。”张女士说。
遇到这种情况，张女士只能让全峰快递先将剩下物品寄回青岛。然而，几天后，快递依旧没有送到，等张女士致电运城全峰快递时，被告知剩下的物品再次被弄丢。
“太可笑了，竟然还有这么不负责任的快递，接连弄丢两次，每次都是我们主动联系才告诉实情。至今我们都不知道这些东西去了哪，什么解释都没有，现在给运城全峰快递打电话也不接了。”张女士对全峰快递的做法十分不满。
全峰快递称将赔付75元
据张女士介绍，她曾向全峰快递总部反映过这个情况，而其总部的回复便是只能赔偿运费的3倍。“运费的3倍也只是20多元钱，我丢的东西可是2800多元呢，为什么不按照实际情况来进行赔偿啊。以后再也不会用全峰快递了，我的东西丢了，至今都没有解释，也没有道歉。”
12月9日下午，信网致电全峰快递总部了解情况，其工作人员称快递的丢失确实是公司的责任，目前公司的保险部门已经对张女士进行了赔付，但是由于需要走公司流程，所以该款项还没有送至张女士手中。具体的赔付金额为75元，是张女士所付运费的5倍。
至于为何张女士11月份反映的情况至今仍未处理，该工作人员解释称是客服部门的失职，但是从接受客户的投诉至事情处理完毕，也需要一定的时间。“我们的同事一直在积极的处理这件事，对张女士造成的困扰我们表示抱歉。”该工作人员说。
可向消费者协会进行投诉
信网就此事咨询了山东首辰律师事务所的吴芝容律师，“像这种情况快递是应该承担责任的，具体怎么赔偿，快递公司的官网以及快递单的背面应该都有规定，既然选择了这个快递公司，那就说明默认接受了它的规定，那就应该按照它的方式来进行赔付。”
吴律师就张女士遇到的情况进行了建议，“像张女士这种情况，快递公司迟迟不给自己处理或者对处理结果不满意，可以向青岛消费者协会进行投诉，通过他们来处理此事。或者是也可以通过法律途径解决此事。”