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The author:(作者)aaapublished in(发表于) 2013/12/17 15:42:31 Stranded at the airport in Kunming has witnessed
"11" after heavy fog, snow is coming once again tortured long water aerodrome emergency disposal. Two days ago, Kunming suffered cold weather snow and ice, and water started extensive flight delays at the airport level response, the airport plans to temporarily close to 18 o'clock, cancellation of flight 259 vehicles, as the weather improves and runway deicing work completed, the airport resumed at 14:30 yesterday, as of last night, 11:14 P.M., Kunming airport boarding 7,464 people, stranded passengers a total of 4,123.
About 3:30 P.M. yesterday, and water held a press conference at the airport, and water of Kunming airport Deputy General Manager Wang Jinsheng said this caused widespread flight delays, mainly due to insufficient Airlines aircraft deicing capability, de-icing protection rate is 5-8 per hour or so, causing flight extensive delays. In addition, airports and airlines still exist problems such as information in time, lessons, ensure that next time when dealing with snow and ice causing widespread flight delays will be more gracefully.
Emergency response within 7 hours of sharp rise in level 2
15th, subject to strong cold air, long water of Kunming International Airport extreme winter weather, because of the airline's aircraft deicing capacities, resulting in flight delays in large areas. At 17 o'clock, airport started flights delayed emergency plan for three levels of response, 19:10 to start the second-level responses, to 2:20 A.M. yesterday, froze the Kunming airport runway cannot meet the standards of flights taking off and landing, and decided to temporarily close the airport and 13 o'clock. About 10 o'clock in the morning, airport snow continued to strengthen, and required repeated de-icing the runways and aircraft. Leading group for the disposal of massive flight delays at the airport decided to launch massive flight delays level response, temporary closure of the airport to 18 o'clock.
6,500 people ice advance resumes
14:30, 4,500 troops and nearly 2000 units of the airline staff's efforts, the airport runway de-icing is completed, tested to meet airworthiness standards, Kunming airport resumed normal operation.
16:18, the first flight landed, Lijiang-Kunming. 16:38, first flight took off from Kunming to Chongqing, Wuxi.
According to the weather forecast, airport alerts, Kunming, cold weather will last for two days recently, visitors get in touch with the airline, or airlines call-notification system in order to properly arrange a follow-up trip. According to, inter alia, ice and weather conditions, and information about the airports and airlines to keep passengers informed in a timely manner.
The scene
Visitors to the receptionist shouted at splash "to come home right away"
At noon yesterday, a large number of passengers stranded in the airport terminal, airlines service counter many passengers queuing up to be refunded to them. Due to not receive timely notification of flight cancellations, passengers have complained. "We started yesterday at 3 o'clock in the afternoon until 11:30, until 10 o'clock at night before they informed us that the flight has been cancelled, but is actually above the airline's Web site, at 7 o'clock on notice that cancel out, but nobody told us. "Passengers, Mr Chen said angrily.
Yesterday at around 3 o'clock in the afternoon, the airport announced in advance resumes, and many tourists clapped. However, the conflict has intensified. 15:40, Shenzhen Airlines counter, stuck one day and night of Mr Wang and other travellers and airline staff had words to communicate. Passengers that the airport has resumed operation, airline staff said, according to the flight schedule, flights can only moved to the next few days. "We're going home! "Cheerful shouts of passengers washed up on the airline counters, shouting attracted tourists crowd in all directions.
20 o'clock, Mr SUEN and the other passengers visiting the Shanghai "occupy" the airline counters; 21 o'clock, a foreign visitor who cut in line problems and security conflicts: 21:40 visitors in the Hall shouted "come home right away" mantra. Up to 23 o'clock, conflicts are still being performed.
Some visitors emotionally, even in cases of visitors to RIP on the counter staff, more visitors will pour water in a Cup to airline staff, and attracted large numbers of passengers crowd. After the scolding, the two sides even pulled up until airport officials maintain, just starting to calm down.
Passenger: "cannot find hotels accommodation, has sent us"
Yesterday, the blue 3 months pregnant woman fainted at the airport, then was sent to the long water medical emergency at the airport. LAN said that day at 3 o'clock in the afternoon came to the airport until yesterday morning has been within the Terminal. Night only eating a bowl of instant noodles, then eat the cookies to collect, and finally collapsed in the airport, and now feel stomach pains from time to time. Medical emergency department will be the subject of women taken to a nearby hospital for examination, but asked Eastern Airlines official escort, the two sides could not agree.
Mangshi purchase Mr Chow told reporters that the first flight was delayed indefinitely, after being informed the flight was cancelled, airlines never received a text message or phone, no meals are available for protection, "a year in the country, flew several times, has experienced snow, basic text message or call, you can adjust their travel plans and service problems. "There are the visitors that civil aviation is often given explanations to this: bad weather up to standard for taking off and landing. Some visitors could not understand about this. In their view, delays in airport information service, disposal of emergency situations is inefficient.
"In the face of bad weather, early transfer of passengers at the airport or lodging, weather, everyone will understand, but pull the stranded passengers airline service to the city, saying can't find hotel accommodation, you sent us. "Passengers from Kunming to Tianjin, says Mr WONG, many passengers were delayed until 2 o'clock in the morning the day before yesterday, to take passengers to the airport of Kunming, set them to find accommodation themselves. Due to the flight, accommodation placement, and changed back problems of blurred information, some of the stranded passengers, very emotional.
Focus questions and answers
"5 airline passengers leads to further confrontation"
Reporter: the snow, disposal of airports and airlines to show what the problem? Public information lag, slow stranded passengers disposal, airports what?
Wang Jinsheng, Deputy General Manager of the Kunming Changli water Airport (hereinafter referred to as the King): this snow and some passengers not satisfied, mainly de-icing didn't meet ice removal needs, many passengers on the plane, de-icing, longer wait times, complained that the emotions, which are the result of airline information delivery is not timely enough. The snow, Kunming airport for decades never happened, happened only once in long water is 10 years, for airports is a test. Because the climate of Kunming is better, the airline didn't expect such severe winter weather, airline and aircraft maintenance technicians prepare adequately, is also an important reason. Airports, airlines, aircraft maintenance technicians does need to learn will learn in the future, the next time the case, be disposed of even better. Since the transition to the new airport, has undergone profound changes in infrastructure, environment, and quality of our thinking, haven't adjusted to the requirements of environmental change, we recognize the services, facilities and equipment shall not be part of the job.
Press Conference: deicing capacities the future how to solve it? Why airlines that de-icing protection should be guaranteed by the airport, and the airport think airlines lack of preparation?
Wang: engineering companies and airlines did not take into account after the transition, snow and so serious, de-icing the acquisition is not in place. Also has some chances, snow caused flight delays, as the managing body of the airport shall, without delay, supervising and coordinating airline and timely procurement of de-icing, de-icing equipment maintenance company. This lesson will take certain measures to change this situation.
Reporter: many visitors with emotion, airports how to respond?
King: 15th is weekend, many passengers rush back to work, had not gone into yesterday, today canceled many flights, and a number of passengers were disgruntled, will soothe and smooth operations of the airport.
5 last night flights passengers to no fewer than airplanes, demand compensation. Because of the weather, compensation is scheduled service airlines according to the company, of which two flights at about 10 o'clock in the morning on Police persuasion passengers from a plane down, three other flights also placate. After the passengers, the successor passenger does not Board, resulting in further flight delays and passenger opposite. Passengers moved on other flights, but flights here, calls go, the airport can only do work they don't affect normal passenger travel.
Reporter: visitors to dissatisfaction with the airline's flight schedule, flight plans, how do?
King: main airline after air traffic control to report the flight plan, developed by the ATC. Plans are at 18 o'clock, 2:30 opened in advance, airline passengers at the best call. Today, flight security won't have the slightest slip, be more careful and do a good job.
Reporter: plan at 18 o'clock opening airports, but open to advance to 2:30, aviation weather forecast whether there are errors?
King: ATC meteorological departments forecast snow would still continue, at noon the weather started to improve, with armed police and airport personnel full de-icing, so opening the airport in advance. Normal flight is 1 hour and 40 aircraft, but only 4 de-icing, de-icing about 6 to 8 per hour, only one-third the number of flights, which has led to significant passenger delays. At present, the weather forecast has not be completely accurate.
Reporter: how many passengers reflects the inadequate feeding, confiscated some passengers for the airline flight delays information?
King: there are some passengers eat meals on the plane, and some don't want to eat, airline meals to visitors needs statistical standards failed to achieve complete reunification; in addition, many visitors by ticket agents, resulting in airlines ' passenger information is wrong, did not inform visitors. In future, the airlines need to standardize the purchase flow process, such as passenger information databases, and reminds passengers to buy tickets as possible when filling out the correct contact information.
Digital
Last night stranded passengers 4,123
Kunming airport official micro-news show, as of last night, 11:14 P.M., Kunming airport boarding 7,464 people, stranded passengers, a total of 4,123 visitors, including control 3,820 people stranded travellers in the region, Kunming airport 1800 blanket all out.
11 airports throughout the province are affected
Affected by the weather and water airport was closed, Yunnan airport group owning the remaining 11 different flight delays at the airport, as at 14:30 yesterday, 92 Yunnan airport group airports were canceled flights, delayed flights and 22, 8,742 affected passengers.
在“11 30”大雾之后，一场大雪的来临再次拷问了长水机场的应急处置。前日，昆明遭遇低温冰雪天气，长水机场启动大面积航班延误一级响应，机场一度计划临时关闭到18时，取消航班259架次，随着天气的好转以及东西跑道除冰工作的完成，机场于昨日下午14:30分恢复运行，截至昨晚11时14分，昆明机场已登机7464人，滞留旅客共4123人次。
昨日下午3时30分左右，长水机场召开新闻发布会，昆明长水机场副总经理王进胜表示，此次造成大面积航班延误，主要是由于航空公司的航空器除冰能力不足，每小时的除冰保障速度为5-8架左右，导致航班大面积延误。此外，机场及航空公司还存在信息传递不及时等问题，将吸取教训，确保下次应对冰雪造成的大面积的航班延误时能够更加从容应对。
应急响应7小时内连升2级
15日，受强冷空气影响，昆明长水国际机场出现极端冰雪天气，由于航空公司的航空器除冰能力不足，导致航班大面积延误。17时，昆明机场启动航班延误应急处置预案三级响应，19时10分启动二级响应，至昨日凌晨2时20分，昆明机场东西跑道因结冰均不能满足航班起降标准，决定临时性关闭机场到13时。昨日上午10时，昆明机场降雪持续加强，需反复对跑道和航空器进行除冰。机场大面积航班延误处置领导小组决定启动大面积航班延误一级响应，机场临时关闭到18时。
6500人除冰 提前恢复运行
昨日下午14:30，经4500名部队官兵和近2000名民航各单位员工的努力，机场东西跑道除冰工作完成，经测试达到适航标准，昆明机场恢复正常运行。
16时18分，第一架航班落地，丽江至昆明。16时38分，第一架航班起飞，昆明至重庆、无锡。
据气象预报，机场提醒，最近两天昆明低温天气将持续，请出行旅客及时与所乘航空公司取得联系，或等候航空公司呼叫系统通知，以便妥善合理安排后续行程。根据除冰雪及天气情况，机场和航空公司将及时向旅客通报相关信息。
现场
旅客向柜台人员泼水 大喊“立刻回家”
昨日中午，机场航站楼内大量旅客滞留，各航空公司服务柜台前大量旅客排队等候办理退改签手续。由于没及时得到航班取消的通知，部分旅客心里有怨言。“我们从昨天下午3点等到11点半，他们一直到晚上10点钟才通知我们说这趟航班已经取消掉了，但实际上在航空公司的网站上面，7点就通知说取消掉了，但现场一直没人告诉我们。”旅客陈先生气愤地说。
昨日下午3时多，机场宣布提前恢复运行，不少旅客鼓起掌来。然而，冲突却愈演愈烈。15时40分左右，在深圳航空公司柜台前，滞留了一昼夜的旅客王先生和其他旅客与航空公司工作人员沟通时发生口角。旅客得知机场已经恢复运行，航空公司柜台工作人员却表示，根据航班计划安排，只能改签至未来几天的航班。“我们要回家！”的喊声四起，旅客们冲上航空公司值机柜台，喊声引来四面八方的游客的围观。
20时，前往上海的孙先生和其他乘客“占领”了航空公司的值机柜台；21时，一名国外旅客因插队问题和保安冲突：21时40分，游客在大厅中喊着“立刻回家”的口号。截至23时，各种冲突还在不断上演。
部分旅客情绪激动，甚至出现旅客对柜台工作人员破口大骂的情况，更有旅客将杯子中的水泼向航空公司工作人员，并引来大量旅客围观。大骂后，双方甚至拉扯起来，直到机场公安人员赶来维护，才慢慢平复下来。
乘客：“说找不到酒店安排住宿，就把我们打发了”
昨日，怀有3个月身孕的兰女士晕倒在机场，之后被送到长水机场医疗急救部。兰女士说，从前日下午3点钟来到机场，一直到昨日上午都一直在候机厅内。前晚仅吃过一碗方便面，之后只吃了饼干充饥，最后在机场内晕倒，现在还感到小腹不时阵痛。医疗急救部提出将兰女士送到附近的医院检查，但兰女士要求东航相关负责人全程陪同，双方未达成一致。
来芒市进货的周先生告诉记者，先是航班无限期延误，后被告知航班取消，中间一直没有收到航空公司短信或电话，也没有提供餐食等保障，“一年在国内要飞多次，也经历过冰雪天气，基本都会有短信或电话通知，可以及时调整出行计划，这里的服务有问题。”还有旅客表示，民航方面通常给出的解释为一句话：天气恶劣达不到起降标准。对此一些旅客无法理解。他们认为，机场信息服务滞后，处置突发情况效率不高。
“面对恶劣天气，机场应及早转移旅客或安排食宿，天气原因大家都能理解，但航空公司服务人员把滞留乘客拉到市区，称找不到酒店安排住宿，就把我们打发了。”从昆明飞往天津的旅客王先生说，很多旅客被延误至前天凌晨2点多，机场将旅客送到昆明市区，就让他们自己去寻找住宿。由于退改签、食宿安置及航班信息模糊等问题，一些滞留旅客情绪十分激动。
焦点问答
“5航班旅客罢机导致进一步对立”
记者：这次冰雪天气，机场及航空公司处置暴露出哪些问题？公众质疑信息滞后，滞留旅客处置迟缓，机场如何看待？
昆明长水机场副总经理王进胜(以下简称王)：这次冰雪天气，一些旅客不满意，主要是除冰车没满足除冰需要，很多旅客上了飞机，还在除冰，等待时间较长，埋怨情绪大，这是航空公司信息传递不够及时造成的。这样的冰雪天气，昆明机场几十年没发生过，在长水也是10年才发生一次，对机场是一种考验。因为昆明气候较好，航空公司没预料到会出现这么严重的冰雪天气，航空公司与机务准备不充分，也是一个重要的原因。机场、航空公司、机务公司确实需吸取教训，今后会吃一堑长一智，下一次再出现这样的情况，会处置得更好。新机场转场以来，基础设施、环境都发生了深刻变化，但我们的思想观念和素质，还没有适应这个环境变化的要求，我们承认服务工作、设施设备还有不到位的部分。
记者：除冰能力不足未来如何解决？为何航空公司认为除冰保障应由机场来保障，而机场认为主要是航空公司准备不足？
王：机务公司和航空公司没考虑到转场后，冰雪天气会这么严重，因此除冰车购置不到位。同时有一定侥幸心理，冰雪天气造成航班延误，机场作为管理机构应当及时督促、协调航空公司以及机务公司及时采购除冰车等除冰设备。通过这次教训，今后会采取一定措施，改变这一局面。
记者：很多旅客情绪激动，机场如何应对？
王：15日是周末，很多旅客赶着回去上班，昨天没走成，今天又取消很多航班，有很多旅客都有不满情绪，机场将做好安抚工作。
昨晚有5个架次航班旅客到了不下飞机，要求赔偿。由于天气原因，赔偿是航空公司根据各公司服务工作进行安排，其中两个航班，上午10时许在警方的劝说下乘客从飞机上下来，另外三个航班也基本做好安抚。旅客罢机后，后续旅客不能正常登机，造成航班进一步延误和旅客对立。有旅客改签了其他航班，但看到航班来了，就要求马上走，机场只能做工作要他们别影响正常旅客出行。
记者：有旅客对航空公司的航班安排不满，航班计划怎么安排？
王：航班计划主要由各航空公司报到空管后，由空管来制定。计划是18时，2时30分提前开放，航空公司就在全力做好旅客呼叫工作。今天，航班保障不敢再有半点闪失，会更加细心地做好工作。
记者：计划18时开放机场，但提前到2时30分开放，航空气象预判是否有误差？
王：空管气象部门预判冰雪天气依然会持续，中午天气开始好转，加上武警及机场人员全力除冰，因此提前开放机场。正常航班出行为1个小时40架次飞机，但只有4辆除冰车，每小时除冰约6架至8架，只能满足三分之一的航班数量，因而导致大量旅客延误。目前，气象预判尚未做到完全准确。
记者：为何很多旅客反映供餐不够，一些旅客没收到航空公司航班延误信息？
王：存在有的旅客在飞机上吃过餐食、有的不想吃的情况，各航空公司对旅客餐食的需求统计标准未能做到完全统一；此外，很多旅客通过代理购票，造成航空公司掌握的一些旅客的信息有误，没及时通知到旅客。今后，航空公司要规范购票流程，建立旅客信息数据库等，并提醒旅客购票时尽量填写正确的联系方式。
数字
至昨晚滞留旅客4123人次
昆明机场官微的消息显示，截至昨晚11时14分，昆明机场已登机7464人，滞留旅客共4123人次，其中，控制区内滞留旅客3820人，昆明机场1800条毛毯全部送出。
全省11个机场受到影响
受天气及长水机场关闭影响，云南机场集团所属其余11个机场也出现不同情况航班延误，截至昨日14时30分，云南机场集团各机场共取消航班92架次，延误航班22架次，受影响旅客8742名。
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