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published in(发表于) 2013/12/18 8:43:07
Korea： mobile lost roaming fees， communication company 50%，

Korea: mobile communications company lost roaming fees 50%--IT-mobile phone roaming fees information Korea: mobile communications company lost roaming fees 50%

According to Yonhap, Korea consumers are dispute mediation Committee (hereinafter: the Mediation Committee) 16th decision, consumers lost cell phone abroad generated by other people embezzlement roaming services, related communications firms to 50% relief. According to the Mediation Committee revealed that one Korea nationals in June of this year when traveling overseas mobile phone is lost, without time restriction, such as loss of business after returning home found the Bill more than 6 million won (about RMB 34,700) roaming charges.

Mediation Committee believes that this is related to mobile communications companies of negligence, communication companies have an obligation to protect the legitimate interests of the customer.

In addition, USIM card to customers was stolen and communications company did not inform customers in advance to prevent, primary responsibility for communications companies. But considering the consumers lost their phones for interim loss only after the 48-hour delayed loss reporting, Mediation Committee therefore decided, mobile communications company should bear the responsibility of 50%.

Mediation Committee official says, if the phone is lost in a foreign country, immediate communications company customer service should be contacted immediately or go through restriction, but also through national family, quick solution to the problem as soon as possible.

韩国：手机丢失产生漫游费 通讯公司担50% - 手机漫游费 - IT资讯
韩国：手机丢失产生漫游费 通讯公司担50%

据韩联社报道，韩国消费者纠纷调解委员会(以下简称：调解委)16日决定，对消费者在国外丢失手机后他人盗用产生的漫游服务费，相关通讯公司要减免50%。据调解委透露，一名韩国国民今年6月在海外出差时手机丢失，但并未及时办理使用限制等挂失业务，回国后发现账单上多出了600万韩元(约合人民币3.47万元)的漫游费。

调解委认为，这是相关移动通讯公司的疏忽，通讯公司有义务保护顾客的正当利益。

此外，对顾客USIM卡存在被盗用可能，而通讯公司并未事前告知顾客进行防范的话，通讯公司负主要责任。但考虑到消费者在手机丢失48小时后才申请暂时挂失，延误了挂失时间，因此调解委决定，移动通讯公司需承担50%的责任。

调解委相关负责人表示，如果手机在国外丢失，应立即通讯公司客服取得联系，进行挂失或办理使用限制，同时要尽快通过国内家人迅速解决问题。

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