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The author:(作者)aaapublished in(发表于) 2013/12/18 9:55:22 Interpretation of tourism the Tourism Act， specified consultation shop contract，
Yesterday afternoon, the NTA issued concerning strict implementation of laws of the notification provided for in article 35th, interpretation of the provisions of the laws for the first time, explicitly under the principle of consensus, you can specify a specific shopping and arranged separately on tour. The legal evening news this morning from travel agencies, owing to the ban on travel agencies received "kickbacks or other improper benefits", so the current upswing of the Lunar New Year holiday price will maintain the status quo.
Travel shop in consensus and sign the contract
The travel Act was first implemented, many travel agencies for the development of shopping and arrangements exist to varying degrees of understanding and implementation of the project at his own expense issues such as inconsistent. In the middle of some outbound, visitors there will be no foreign language, would never be outside the shop, appearance and the conflict between the Guide and the conditions.
NTA said, travel agency specifies specific shopping places and arrangements another paid project of, should according to honest credit, and voluntary equal, and consultations consistent of principles, and tourists made written contract, and not to not reasonable of low price organization tourism activities, shall not lured tourists, shall not through specifies specific shopping places and arrangements separately paid tourism project gets rebate, not due interests, also shall not effects other tourists of trip arrangements.
NTA explanation of "designated shopping"
"Organization of tourism activities at unreasonable low prices": travel below the welcome and service recognized price or a reasonable price in the cost of providing travel services without justification and sufficient evidence, should be identified as "Organization of tourism activities at unreasonable low prices."
"Lure tourists": travel agencies or its employees through false propaganda, conceal the travel, shopping and product-specific or means to separately on tourism projects, such as real and lure tourists take part in tourist activities or to purchase related products and services, should be identified as "tricking tourists."
"Kickbacks or other improper benefits": the travel agency or its employees violated the relevant provisions of the unfair competition, either through deception, coercion, forced tourists ' consuming in disguise, tour operators received kickbacks, commissions, under various names, such as rentoufei or incentive fees to give the property or other interests, should be identified as "kickbacks or other improper benefits".
"Other tourists ' itinerary": specify shopping or travel agency and tourist activities separately on tourism projects, no other tourists do not participate in related activities make reasonable schedule, resulting in damage to their legitimate rights and interests, should be identified as "affects other tourist itinerary".
Question 1
"Cost less than the recognized" how to judge?
Chinese Academy of social sciences researcher Liu Simin Tourism Research Centre, told reporters the legal evening news, the notification can be considered within the industry for the first interpretation of the law on tourism, conducive to the consistent implementation of tourism operations.
However, the 4 requirements for the national tourism administration, tourists how to know what is "unreasonably low prices" and "lure tourists"?
"We don't even know. "The CITs said Zhong Hui, President of the environment, such as the 1th" recognized a reasonable price, "how to define, there is no specific statement, that makes travel agents do not know.
"The current direction for designated shopping proposes a large, specific operational rules are not clear. "Zhong Hui said.
At the same time, he believes, "issued by the National Tourism Administration informed interpretation can only be seen as, and once the travel agents are prosecuted, the Court is not going to determine based upon the interpretation of, so we hope a formal judicial interpretation as soon as possible. ”
Liu Simin said, although notification is only reading, not as direct legal basis to determine whether a violation of, but can still be used as a reference, judicial decisions play an important role.
Question 2
You can specify shopping Spring Festival holiday price will be affected?
At present, and Chinese new year holiday at the end of the enrollment peak, some consumers think that, since under the premise of a certain "designated shopping", the notice issued by the National Tourism Administration could make the current high travel prices, "cool"?
UTS travel official said this morning, this situation does not occur, because in the past the specified purchases made through "kickbacks" and "Commission" holiday price, allowing visitors to "looks" more cheaply.
Issued the notification requirement, although you can "consensus under the premise of" designated shopping, but at the same time provides travel agency does not accept "kickbacks or other improper benefits" organizations to shop and arrange optional tours, so prices will continue to maintain the status quo.
However, for tourists wishing to visit is not aimed at some large commercial blocks of Chinese tour groups, travel agencies will be more in line with, and meet the needs of visitors.
Question 3
Specifies a shopping problem who is responsible?
If the premise of consensus and signed a written contract, but there had been a problem in the end, shoppers need to return, and who should be responsible?
Zhong Hui said that as long as the contract specifies a shopping, either by tourists ask for shopping, shopping or a tour guide arrangement specified, final goods problems, are the responsibility of the travel agent is responsible.
Under the Tourism Act, on the premise of specific shopping, after the tour ended in the 30th, if problems may require travel for return and first advance the return or refund of costs separately on tourism projects.
Zhong Hui also said that active consumers defend their rights and interests is a good thing, but not all things are "yiguohui", and also to distinguish between what can complain about money and what not. Visitors during free time and an unspecified shopping Shopping, a problem with the product, are not granted within 30 days of return.
Text/reporter Wang SI SI
昨天下午，国家旅游局发布《关于严格执行〈旅游法〉第三十五条有关规定的通知》，首次对《旅游法》条款进行解读，明确在协商一致的原则下，可以指定具体购物场所和安排另行付费旅游项目。《法制晚报》记者上午从旅行社了解到，由于禁止旅行社收受“回扣等不正当利益”，所以目前高涨的春节出游价格仍会维持现状。
发布 旅游中购物需协商一致并签合同
《旅游法》刚实施时，不少旅行社对于制定购物以及安排自费项目不同程度地存在着理解和执行不一致等问题。在一些出境游的过程中，不少游客由于不会外语，无法自行在境外购物，出现和导游发生矛盾并投诉的情况。
国家旅游局表示，旅行社指定具体购物场所和安排另付费项目的，应当按照诚实信用、自愿平等、协商一致的原则，与旅游者订立书面合同，且不得以不合理的低价组织旅游活动，不得诱骗旅游者，不得通过指定具体购物场所和安排另行付费旅游项目获取回扣等不正当利益，也不得影响其他旅游者的行程安排。
国家旅游局解读“指定购物”
“以不合理的低价组织旅游活动”：旅行社以低于接待和服务费用的价格或者行业公认的合理价格提供旅游服务，且无正当理由和充分证据证明的，应认定为“以不合理的低价组织旅游活动”。
“诱骗旅游者”：旅行社或者其从业人员通过虚假宣传，隐瞒旅游行程、具体购物场所及商品或者另行付费旅游项目等真实情况的手段，诱使旅游者参加旅游活动或者购买相关产品和服务的，应认定为“诱骗旅游者”。
“回扣等不正当利益”：旅行社或者其从业人员违反反不正当竞争的有关规定，或者通过诱骗、强迫、变相强迫旅游者消费，收受的旅游经营者以回扣、佣金、人头费或者奖励费等各种名义给予的财物或者其他利益，应认定为“回扣等不正当利益”。
“影响其他旅游者行程安排”：旅行社安排旅游者在指定具体购物场所或者另行付费旅游项目活动时，没有对其他不参加相关活动的旅游者作出合理的行程安排，导致其合法权益受到损害的，应认定为“影响其他旅游者行程安排”。
追问1
“价格低于行业公认”该如何判定？
中国社科院旅游研究中心特约研究员刘思敏上午向《法制晚报》记者表示，此次通知可看做是行业内针对《旅游法》的首个解读，有利于旅游业统一执行操作。
不过，对于国家旅游局提出的4条要求，游客如何知道什么是“不合理低价”以及“诱骗旅游者”？
“这连我们都不清楚。”环境国旅总裁钟晖表示，比如第1条“行业公认的合理价格”该如何界定，目前并没有具体说法，这让旅行社也不知所然。
“目前对于指定购物提出了一个大的方向，具体的操作细则还是没有说清楚。”钟晖说。
同时，他认为，“国家旅游局下发的通知仅能看成是行业解读，而一旦旅行社受到起诉，法院是不会根据行业解读来进行判定的，所以我们希望正式的司法解释可以尽快出台。”
刘思敏则表示，虽然通知仅是行业解读，无法作为判断是否违法的直接法律依据，但仍可作为参考，对司法判决起到重要作用。
追问2
可以指定购物春节出游价格会受影响吗？
目前，正是年底及春节出游的报名高峰，一些消费者认为，既然可以在一定的前提下“指定购物”，此次国家旅游局下发的通知是否可以使得目前高涨的出游价格“降降温”？
众信旅游相关负责人上午表示，不会出现这种情况，因为以往的指定购物都是通过“回扣”、“佣金”等方式摊平出游价格，让游客“看上去”更加便宜。
此次下发的通知规定，虽然可以在“协商一致的前提下”指定购物，但同时规定旅行社不能以收受“回扣等不正当利益”组织购物和安排自费项目，所以价格仍然会维持现状。
不过，对于游客希望前往的不是针对中国旅游团的当地一些大型商业街区，旅行社会更加配合，满足游客的需求。
追问3
指定购物出现问题该由谁负责？
如果在协商一致的前提下，并签订了书面合同，但最后却出现问题，购物需要退货，该由谁负责？
钟晖表示，只要是签订合同的指定购物，无论是由游客主动要求的购物地，还是导游安排的指定购物地，最终物品出现问题，都是要由旅行社负责。
《旅游法》规定，在指定具体购物场所的前提下，旅游行程结束后三十日内，如果物品出现问题，可要求旅行社为其办理退货并先行垫付退货款，或者退还另行付费旅游项目的费用。
钟晖同时表示，消费者主动维护自己的权益是好事情，但是并不能所有事情都“一锅烩”，还要分清什么情况可以投诉退款，什么情况不可以。游客在自由活动时间及非指定购物场所购物，商品出现了问题，则不能享受30天内退货。
文/记者王思思
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