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The author:(作者)aaapublished in(发表于) 2013/12/22 18:57:14 Yuantong “death express“ apology will investigate ship manufacturers liability
Recently, guangrao County, Dongying city, Shandong province resident Liu Xingliang poisoning due to charge, died, while there are many symptoms of poisoning. Yesterday, the yuantong express issued a statement through its official micro-blog, apologized to the victims and said the shipper does not tell when the mailing sent by nature and the appropriate methods of disposal of the goods, the company will safeguard their legitimate rights and interests through legal means. Flexible company President, said Feng Xiang apologized while, Weifang, this involved joining point clear to join the network.
Family members of the deceased told her husband poisoned
According to Ms Liu Xingliang wife Coke introduced herself not online, always seen good things from the Internet with your children's favorite Web pages, from the husband 's. On November 26, the coke brand shoes ladies watch for my daughter a, price is very cheap, let husband snapped. Ordered after the success of shoes on November 29 delivered.
"Several arrived, I don't know, 11:40 got home from work, my husband say they 're, but tastes great, on the balcony. Was to make new shoes color is normal, see from the evaluation also say they're smelly, not paying attention, try a bit. "Coke says Ms.
Coke said that these shoes shoe box is pink, burnt shoes Lady her husband with a bag of wadded paper, shoe some black things on paper, because of the shoe is black, what is the black thing on the paper shoes or liquid, it is not clear. "The whole shoe box seems to be gasoline-soaked, but does not feel wet. I looked down, and instantly smells of a pretty exciting, that's when I feel dizziness, nausea, and vomiting. "Coke said that she wanted to be toxic? Her husband after her, then placed in corridors, such as packing bags.
Ms husband heard Coke "toxic" claim, immediately contact the seller online and message said: "our family is getting it. "But the seller responded to a mock expression of commitment Coke ladies shoes to return, the seller is responsible for shipping.
Kid comes back, char ladies and immediately tell your child can't move shoe boxes. "I told her, you can try it, no matter it fits, this pair of shoes, we do not, taste great, smelled the dizziness and nausea, can be toxic. "Coke said that child done to try and eat quickly let her wash, however, rice has no appetite, feelings of nausea.
Coke says Ms, while her husband was finishing with the shoe-phone photos of her with her daughter to eat, daughter suddenly overcome with your meal, and accompanied by a cough, just at this time, and my husband has dizziness and nausea. Just a few minutes, her husband immediately started abdominal pain will simply hand them the keys to go to the hospital. Ms and Coke does not feel at this time how serious things, "as in take a pill a shot on the line. He also asked me to go, I said okay, didn't do that. Who would have thought really poisoned? ”
Apologise in tact
Will not shy away from responsibility
Yesterday, the yuantong express in a statement on its official Twitter, said in a statement: the recent jingmen, Hubei in a chemical industry enterprise through flexible local company to deliver chemicals resulting in injury to join the event, company to harm consumers and their deepest apologies to the families. Police were investigating, the company will not shy away from responsibility. At the same time, given the shipper at the time of shipment sent does not tell the nature of the goods and the appropriate methods of disposal, the company will be the passage of laws to safeguard their own legitimate rights and interests
In addition, yuantong express CEO Feng Xiang said that consumers suffered injuries in the incident and their families, employees expressed deep regrets. Respect the decision on administrative penalty of postal authorities, cooperating with the police investigation. YTO Express, Weifang joined points on this question, and decided to take the penalties cleared to join the network.
Involved factory
Three times thanks to flexible delivery of toxics
Methyl fluoroacetate is prohibited. The investigation, ship units for Jing town Xiong Xing chemical factory in Hubei Province, the express sample of approximately 25 kg. Plant said the third time they had samples sent by YTO Express, ask before other courier companies was rejected. At present, the factory has been closed for remodeling, those responsible were controlled by the police.
"Could not be opened, where there's a time for seeing? ”
Express delivery industry
Zou Jianwei in a school and opened a retail store in Kunming, and is responsible for in the pass, shentong, tact and charm of courier express parcel on the campus such as sending and receiving. In his view, "death express" event but the company in trouble, "more or less every company in that situation, but have not been found."
Zou Jianwei made this judgment based on, he handles courier receipt, in addition to cell phones, computers will open a look, other items will not have such a step, even open cell phones, computers, but also because the "worry encountered bad money". Zou Jianwei said that they encountered after mailing liquids, lighters and other suspicious objects, most ask, didn't just answer can be a problem. "Could not be opened, where there's a time for seeing? ”
Zou Jianwei told Xinhua that although also knew that some of the provisions of the State, but some companies do not require, courier was happy again. Express old Liu told reporters that "death express" incident, the company said, but he felt that in practice there are difficulties.
"I received nearly more than 100 more in one day express, hit with ' 11 ' or even on holidays to more than 200 more, everyone got to take, work? "Liu said with a bit helpless.
Miss jiulongpo District opened a shop in Taobao, has dozens of items will need to deliver on an average day. She is yunda express delivery companies, such as "customer". "Express pick-up, so familiar to us customers, they are not open to view. Itself to mail delivery company, if the destination is the domestic Express, they normally do not see. "Miss," said unpacked checked spoils they pick up speed. ”
This reporter learned that, many express income is to do today, more pay, increased inspection and disassembly links adds a collection of time and check the customer's items also causes a lot of inconvenience, in the chances of some couriers simply save this link.
September this year make unannounced visits to the network trafficked guns illegal activities of journalists also found that criminals were the first firearms disassembly open, then through the express and logistics channels of gun parts in batches to buyers and then steering buyers to be assembled via video. Many gun dealers told reporters that the express, logistics industry checks now relaxed but the entire gun is sure to be checking it out as long as the firearm "decentralised" mailed in batches, you can easily cross the border.
Media exposure
Flexible companies such as rough handling
On March 15 this year, CCTV exposure yuantong Express, yunda, SF three home enterprises of Shenzhen branch office staff sorting and other acts of violence. According to CCTV exposure picture, yuantong Express, yunda, SF three home enterprises of Shenzhen branch office staff sort of violence, whether it is normal or fragile pieces, casually fling, even lying on the express to rest. In fact, this is not the express companies were exposed to violence for the first time the pickup last year had an excessive number of courier company on the network video of rough handling, the sort of violence.
According to come into effect on March 1 this year, the express market management measures, savage sorted, split shipment, privacy breaches "problems" are banned. Due to the flexible, yunda, based in Shanghai, SF, based in Shenzhen, in accordance with the principle of territoriality, Shenzhen branch to expose three companies are specified by the postal administration of Guangdong Province, Shenzhen postal authority for disposal. According to reports, the Shenzhen postal service the night of March 15 law enforcement officers to three courier companies operating on-site investigation, ordered three companies to correct, and a fine.
Who will monitor the franchisee
"Savage" price bitter
In July 2008, our specialized market of norm express first Executive and legislative papers--reported in the express market management approach and implement through explicitly prohibits mailing categories of items, while requesting express delivery companies establish rigorous acceptance testing system; letters mailed to users other than the shipment shall be Visually Inspected on the spot in accordance with the relevant provisions of the State, Assembly and disassembly.
The Beijing Express service standards and safety management approach (draft) is required, express delivery companies in receiving and sending correspondence outside the courier is not duly stamped acceptance inspection stamps, and 2000 Yuan to 5,000 yuan fines; user refuses inspection, not acceptance.
Zou Jianwei said he probably knew some contraband, such as chemicals, lighters and other flammable and explosive. Suffers from low literacy, lack of training, some of the couriers know, ability to perform, "it's hard to say, now express are missing, so many rules must not happy."
Reporter learned that, most courier companies have a scanner, for the ordinary Express, however, cannot be equipped with, as long as customers sign will release.
"The express industry was in an accident sooner or later. "Southwest of political science and Law University economic law professor Chen Pengfei said, currently on express industry of law regulations compared perfect, regardless of is People's Republic of China postal law under, and express market management way under, also is express industry security against rules under, are detailed provides has ban mailing of prohibited items type and strictly of inspection depending on system, and has corresponding of punishment measures, but law regulations in implementation in the is big discount.
Chen Pengfei said that currently express business is highly competitive, and companies try to attract more business, driven by economic interests, regardless of risk. At the same time, some consumer privacy leaks, unwilling to accept mail shipments Visually Inspected. Courier companies for economic reasons, not to express Visually Inspected.
At the same time, regulatory fatigue leads to express company "law". "At present, most of the illegal business has not been affected by the corresponding punishment, in this case, sound law is unlikely to be effective. ”
Reporters found that in addition to SF, EMS and a few under direct mode of enterprises, yuantong, shentong, yunda, represented most courier companies are joining mode, due to loose management, monitoring is not in place, its affiliates and franchise outlets has always been a variety of violations of "disastrous".
Liao Chenglin, a Professor of Economics and Management College of Chongqing University, said franchise model is certainly conducive to the rapid expansion of the scale and scope of the business, but the franchise model of homogenization competition is under serious, dominated by low price competition, which poses the inevitable decline in profits and quality of service.
Several industry insiders confirmed to reporters, many courier companies joined prices are falling it can't go any lower, franchise outlets need only a desk, a few phone calls and several employees, pay minimal cost would be open for business again. "In this case, the express businesses of their branches and subsidiaries difficult to achieve strict supervision and training will undoubtedly increase its grass-roots network the possibility of irregularities. ”
Experts recommend
Can refer to security equipment complete acceptance testing system
"It turns out, franchise model is unable to meet the Courier industry's development. "Liao Chenglin said franchise model makes a lot of express delivery companies in the" lower profits, poor service, an offence, the more "a vicious circle, from entering the world's top 500 express company, has not been under franchise model of business.
Liao Chenglin recommendations, express industry should be gradually "great leap forward" join mode to direct mode, management policies, financial support should be given. During the process of turning to direct mode, an enterprise should set out from their own strength, precision farming, ensure the quality of services and profits.
For current acceptance testing system, said Chen Pengfei, in order to discourage consumers worried about privacy concerns, refer to security equipment at the station, urging express company to establish a comprehensive security system, do not violate customer privacy, then never prohibited items brought.
Liao Chenglin, believes that does not exclude people intentionally using express vulnerability factors that endanger social security, but some people do not understand what can be posted, what belongs to contraband, express provisions for the management of publicity campaign to increase awareness, reduce misdirected due to unknown circumstances.
Text/reporter integrated CCTV, Xinhua and other media reports
(Original title: courier company will investigate sending a manufacturer responsibilities)
近日，山东省东营市广饶县居民刘兴亮因收快递而中毒，抢救无效死亡，同时有多人出现中毒症状。昨日，圆通快递通过其官方微博发布声明，在向受害者致歉的同时表示，寄件方在寄件时并未如实告知所寄物品的性质及恰当的处置方法，公司将通过法律途径维护自身合法权益。圆通公司总裁相峰在致歉的同时表示，将本次涉事的潍坊加盟点清理出加盟网络。
死者家属讲述 丈夫中毒过程
据刘兴亮的妻子焦女士介绍，她自己不会网购，平时跟孩子从网上看到好的东西就收藏网页，由丈夫代买。11月26日，焦女士为女儿看好一款品牌鞋子，感觉价格很便宜，便让丈夫抢购。订购成功后，鞋子于11月29日到货。
“具体几点到货的我也不清楚，11点40分下班到家，老公说鞋子到了，但是味很大，便放在了阳台上。当时我想新鞋子有味很正常，从评价上看到也有说鞋子有味的，便没在意，还试穿了一下。”焦女士称。
焦女士说，这双鞋的鞋盒是粉红色的，焦女士丈夫用包鞋的纸擦拭过，擦鞋纸上有一些黑色的东西，由于鞋子也是黑色的，纸上的黑色东西到底是鞋子上的还是液体的，并不清楚。“整个鞋盒似乎被汽油浸泡过一样，但并不感觉湿。我低头一闻，瞬间有一股很刺激的气味，这时候我就感觉头晕、恶心、呕吐。”焦女士说，她这时候就想会不会有毒？丈夫听了她的话以后，便把包装袋等放置到楼道中。
丈夫听到焦女士“有毒”的说法后，立即在网上与卖家联系，并留言说：“我们全家中毒了。”但卖家回复了一个嘲笑的表情，承诺焦女士将鞋子退货，卖家负责邮费。
孩子回来了，焦女士立即告诉孩子不能动鞋盒。“我跟她说，你可以试穿一下，不管合适不合适，这双鞋子咱不要了，味很大，闻了头晕、恶心，可能是有毒。”焦女士说，孩子试穿完以后，便赶紧让她洗手吃饭，但在盛饭时却感觉没有任何食欲，感觉恶心。
焦女士称，当时丈夫还在整理用手机拍下的擦鞋的照片，她便与女儿先吃，在吃饭的时候女儿突然说心口难受，伴随咳嗽状况，就在这个时候，丈夫也表示头晕、恶心。仅仅几分钟时间，丈夫紧接着开始腹痛，便自己拿车钥匙去医院。而焦女士此时并未感觉到事情有多严重，“也就是吃个药打个针就行了。他还问我去不去，我说好受些了，没有去。谁能想到真中毒啊？”
圆通致歉
不会回避责任
昨日，圆通快递在其官方微博上发表声明，声明称：对于近期发生的湖北荆门某化工企业通过圆通当地加盟公司寄递化学品造成人员伤亡的事件，公司对遭受伤害的消费者及其家属表示深深的歉意。目前警方正在调查中，公司不会回避责任。同时，鉴于寄件方在寄件时并未如实告知所寄物品的性质及恰当的处置方法，公司将通过法律途径维护自身合法权益
另外，圆通速递公司总裁相峰表示，对该事件中遭受伤害的消费者及家属、员工表示深深的歉意。尊重邮政管理部门的行政处罚决定，配合警方调查。圆通快递方面表示，对本次涉事的潍坊加盟点，决定采取清理出加盟网络的处罚。
涉事工厂
三次托圆通运送有毒物
氟乙酸甲酯属禁寄品。经查，寄件单位为湖北荆门市熊兴化工有限公司，此次快递样品约25公斤。工厂称，他们已第三次通过圆通快递寄样品，之前询问其他快递公司均被拒。目前，相关工厂已停业整顿，相关责任人被警方控制。
“不可能都拆开，哪儿有时间看啊？”
快递业现状
邹鉴威在昆明一家学院开了一家零售店，兼负责中通、申通、圆通和韵达等快递公司在校园内快递包裹的收发。在他看来，“夺命快递”事件不过是公司倒霉而已，“每家公司多多少少都会碰到这种情况，只不过没有被发现而已”。
邹鉴威作出这种判断的依据是，在他经手的快递单中，除了手机、电脑会拆开看一下，其他物品根本不会有这个步骤，即便是拆开手机、电脑，也是因为“担心碰到坏的要赔偿”。邹鉴威说，他们碰到邮寄液体、打火机等可疑物品后，最多就是过问一下，只要回答没问题就可以了。“不可能都拆开，哪儿有时间看啊？”
邹鉴威告诉记者，尽管也知道国家的一些规定，但一些公司并没有相应要求，快递员也就乐得省事儿了。快递员老刘告诉记者，“夺命快递”事件后，公司也说了一下，但他认为在实际操作中还是存在困难。
“我一天接收将近100多个快递，碰上‘双十一’或者节假日甚至到200多个，每个都要拆开看，还干活吗？”老刘有点无奈地说。
重庆市九龙坡区的张小姐在淘宝网开了一家网店，平均每天有数十件物品需要向外投送。她是韵达快递等快递公司的“固定客户”。“快递上门收件，对我们这样的熟悉客户，他们都不会拆开查看。自己到快递公司邮递，如果目的地是国内的快件，他们一般不会看。”张小姐说，“拆箱检查会耽误他们收件的速度。”
记者了解到，当前许多快递员收入都是按件计算，多劳多得，增加了验视和拆装环节后增加了收件的时间，加上检查顾客的物品也会导致多种不便，在侥幸心理下，一些快递员干脆省去了这个环节。
记者今年9月暗访网络贩枪非法活动时还发现，犯罪分子都是先将枪支拆卸开，再通过快递、物流渠道将枪械零件分批发给买家，然后通过视频指导买家进行组装。多名枪贩子告诉记者，快递、物流行业目前检查比较宽松，但整枪肯定会被检查出来，只要把枪支“化整为零”分批邮寄，就能轻松过关。
媒体曝光
圆通等三家公司存在野蛮装卸
今年3月15日，央视曝光了圆通、韵达、顺丰三家快递企业的深圳分支机构工作人员存在暴力分拣等行为。根据央视曝光的画面，圆通、韵达、顺丰三家快递企业的深圳分支机构工作人员暴力分拣，不论是普通件还是易碎件，都随手一扔，甚至还躺在快件上休息。事实上，这并不是快递公司第一次被曝出暴力分拣，去年网络上曾出现过多段快递公司野蛮装卸、暴力分拣的视频。
而根据今年3月1日起实施的《快递市场管理办法》，野蛮分拣、私拆快件、违规处理“问题件”都是被明令禁止的。由于圆通、韵达的总部在上海，顺丰的总部在深圳，按照属地原则，三家公司深圳分支机构暴露的情况，均由广东省邮政管理局指定深圳市邮政管理局进行处置。据介绍，深圳市邮政管理局3月15日当晚就派执法人员赶赴三家快递公司的作业现场调查取证，责令三家企业改正，并处罚款。
谁来监管加盟商
“野蛮生长”代价惨痛
2008年7月，我国专门规范快递市场的第一部行政立法性文件——《快递市场管理办法》公布并施行，办法明确了禁止寄递的物品种类，同时要求快递企业建立严格的收寄验视制度；对用户交寄的信件以外的快件，应当按照国家有关规定当场验视内件，当面拆装。
《北京市快递服务规范与安全管理办法(草案)》则要求，快递企业在收寄信件以外的快件未加盖收寄验视戳记的，可处2000元以上5000元以下罚款；用户拒绝验视的，不予收寄。
邹鉴威表示自己大概知道一些违禁品，如化学物品、打火机等易燃易爆品。但受制于文化程度低、缺乏培训，一些快递员是否知道、能否执行，“就很难说了，现在快递员又缺，规定太多肯定不高兴”。
记者采访得知，大部分快递公司都有扫描仪，但对于普通快递员来说，无法配备，只要有客户签字就会放行。
“快递行业出事是迟早的事情。”西南政法大学经济法学教授陈鹏飞表示，目前关于快递业的法律法规比较完善，无论是《中华人民共和国邮政法》、《快递市场管理办法》，还是《快递业安全防范细则》，都详细规定了禁止邮寄的违禁物品种类和严格的验视制度，并有相应的处罚措施，但法律法规在执行中却大打折扣。
陈鹏飞说，目前快递行业竞争激烈，各公司都想多揽业务，在经济利益驱使下，不惜铤而走险。同时，一些消费者怕隐私泄露，不愿意接受邮寄快件验视。快递公司出于经济利益考虑，就不会对快件进行验视。
同时，监管乏力导致快递企业“有法不依”。“目前，多数违规的企业并没有受到相应惩罚，在这样的情况下，再完善的法律也难以奏效。”
记者调查发现，除了顺丰、EMS等少数实行直营模式的企业外，以圆通、申通、韵达为代表的大多数快递公司实行的是加盟模式，由于管理松散、监管不到位，其分公司和加盟网点一直是发生各种违法违规行为的“重灾区”。
重庆大学经济与管理学院教授廖成林表示，加盟模式固然有利于企业经营规模和范围的快速扩张，但加盟模式下的竞争是严重同质化的，基本以低价竞争为主，由此带来的必然是利润的减少和服务质量的下降。
多名业内人士向记者证实，不少快递公司的加盟门槛已经低得不能再低，加盟网点只需要一张办公桌、几部电话和几名员工，再支付极少的费用就能开门营业。“在这种情况下，快递企业对其网点和分公司很难做到严格监管和培训，无疑增加了其基层网点出现违规行为的可能性。”
专家建议
可参照安检设备 完善收寄验视制度
“事实证明，加盟模式已经不能适应快递行业的发展。”廖成林说，加盟模式使得不少快递企业陷入了“利润越低、服务越差、违法行为越多”的恶性循环，从进入全球500强的快递企业来看，没有一家实行加盟模式的企业。
廖成林建议，快递业应逐步将“大跃进”式的加盟模式改为直营模式，行业管理部门应给予政策、资金方面的扶持。在转向直营模式的过程中，企业应一切从自身实力出发，精耕细作，保证服务质量和利润水平。
对于目前的收寄验视制度，陈鹏飞表示，为了打消消费者担心泄露隐私的顾虑，可参考车站的安检设备，督促快递企业建立一套完善的安检系统，做到既不侵犯客户隐私权，又不让违禁物品漏网。
廖成林也认为，不排除人为故意地利用快递的漏洞危害社会安全的因素，但也有部分群众不了解什么可以邮寄，什么属于违禁品，应对快递业管理规定进行大力宣传，提高社会的知晓度，减少因不知晓而误投的情况。
文/本报记者综合央视 新华社等媒体报道
(原标题：快递公司将追究寄件厂家责任)
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