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The author:(作者)aaapublished in(发表于) 2014/8/12 2:40:42 Telecom broadband “overbearing clause“： tied to mobile phones， PIN number，
Telecom broadband "overbearing clause": tied to mobile phones, pin-China Telecom, broadband-IT news Telecom broadband "overbearing clause": tied to mobile phones, hard to pin number
"Introduction" in the handling of China Telecom broadband service must be bound mobile and fixed-line consumers moved to city transfer machines, can be bound only to be told you must new, new band, the original number cannot be sold, cannot change the package. This issue of the 315 day focus: telecoms "overbearing clause" when Hugh?
According to the economic voice of the 315 reported every day, installing broadband must be bound phone card, the user will want to use a home operators to provide broadband services, you must accept this operator "send phone card, phone card sets monthly minimum spending amount. Some carrier charges contained in a mobile broadband package, while others charge you extra, but at any rate, as long as the so-called "send phone card fee and user's home broadband will not work properly.
To install broadband, it must be bundled with phone cards or fixed phone, operators are not forcibly bundled in bundles? This is not uncommon, and consumer questions are also very strong, parts of why users can't naked broadband? Still no independent right to choose? When will this phenomenon was completely banned?
In recent times, Lanzhou, Gansu, Jilin, Liaoning, Shandong and other places of the number of consumer complaints to the 315 every day of the week: bundled broadband installed and were expected to a mobile phone or a fixed phone.
Mr Li was in April 2013, Lanzhou, Gansu's consumer broadband business in China Telecom handling, he said before broadband was installed onsite to install broadband master, telling him, installing broadband must be bound phone card, but monthly minimum charge for 129 dollars, you can enjoy free broadband and cellphone outages, broadband is not available.
Lee: I in Lanzhou, Gansu province, in May last year because of the need to add a broadband, Telecom broadband on my. After I provided the address, they accepted this business, let the machine staff to contact me. But there is a problem, installed officers came, he told me that no port to hold. Then I was ready to give back the business, but our neighbor tells me that there are unwritten rules is that you installed workers buy smokes or give him 100 dollars, he'll give you trying to put you on. When I do, installed capacity personnel will give me the band hooked up, but they say they have to bundle mobile phone number, otherwise no broadband connection. Then I bound a, he said the package is 129 dollars a month, containing 660 minutes of calls, as well as fixed-line, broadband is free of charge. If the phone monthly consumption of 129, broadband is free to use. I can't say I hit so many phone calls, he said you can make a card, the two shared a phone card. He said that if the phone down or owe you, and you are offline.
When you install the master phone card, but also sell mobile phones. Lee worried with broadband, let people choose to buy a cheaper phone. Broadband installation half Hou, Lee Mr rent live of since building demolition, he put broadband moved to has temporary rent live of housing within, moved machine Hou he on again no using broadband, then he thought simply stopped with broadband, who knows opened easy, wants stopped with is hard, Telecom Hall of customer service personnel told he, broadband can handle split machine business, but phone cannot stopped with, cannot change package, more cannot pin,.
Mr LEE: it took 4 or 5 months, apart from our side, the broadband now: no, give them a call, he said the phone can't change, because you have this phone package is tied up for two years. I can't change it, change it, because the next places I still have to meet broadband, then, if possible, directly to bind it together. January moved up one place I'm going to build a broadband, I'll call Telecom transfer machines, and they told me that not a branch of job, move over. I said that I do? He said you had to remove a refill. I'll put that down, I asked installed officers, I said I can't take my this number again with this new band that are bound together. Telecommunications company said can't bind, and bound again to the new phone, you may also want to buy their phones. I said I am not you give me a cheap mobile phone, he gave me a phone, like 190 bucks, and the next day he sent a phone card, and better broadband access, I can confirm.
After receiving complaints, the 315 daily reporter also called Lanzhou, China Telecom company's customer service phone, customer service Re: can Transact with the city. But Mr LI moves the application when the reply they got was, not a separate Bureau, so I can't move but tearing down the old band, with a new band and bind the new SIM card, the old SIM card number cannot be sold, nor change the package or to continue using the. Reporter to verify the situation tell Mr LEE, Lee grew more and more annoyed, yesterday, he dialed the number of the master call, ask them the reasons cannot be moved again, installed chef said that was because there was no broadband lines.
Installed master: now is not on the line.
Reporter: no line will move from there, however, isn't it?
Installed master: your clothes are not on it.
Reporter: why not then put on, why didn't you tell me the installation of. Original machines dismantled, the number I want to sell up, says now number PIN out.
Old broadband do not line cannot be moved, but can be installed on new broadband? It made Lee difficult to understand. Made him difficult to understand is, why can't the old bind new broadband? He is now very worried, minimum monthly spending limit of the old and new cards are 129, as well another commonly used cell phone cards, there is a SIM card that is now lying idle for a long time without a month and have to pay cost of 129. In complaints to the media a few days ago, he also went to China Telecom's Office asked, broadband system teardowns, then binding can phone card PIN number? But getting responses or mobile phone cannot be stopped, nor PIN number, by 2015 must be used by March 31.
Makes Lee Mr headache of problem also has a, that is in handle phone package Shi, he worried a phone card a months within cannot using 129 Yuan, so in handle phone card Shi, in staff of recommends Xia, also applications has a Zhang Deputy card to family using, but from Office card to now, Deputy card fundamental didn't people with, he is Office card Hou only realized that, Deputy card also needed distribution a Department telecommunications custom version phone. No one phone card used must also pay each month, Lee said, he is now in great distress.
Mr Martin LEE: I now have 4 numbers, but there are two dice, anyway, I'll go down payment and never let it down, because I'm using broadband. In my case, my request is not high, which means you either give me the number before I removed, I don't have to, you don't PIN number will do, you give me the lower, 60, 50, a month I can accept.
Yesterday, Mr LI to Lanzhou shaping business, China Telecom once again asked, old, why can't bind a new broadband? Old broadband has been removed, can sell old mobile phone number, and so on.
Mr LEE: why do I then why can't new broadband numbers bindings before a piece of it?
Customer service: there are rules, network number cannot be integrated with the new.
Mr Martin LEE: why not mix?
Customer service: required.
Lee: that doesn't make sense.
Customer service: these two numbers were 189 packages, and packages can not change, you must take two years.
Lee: I think, if I new a broadband, why cannot be bound directly to a number of the original, I would also like to open two new numbers.
Customer service: it's old, couldn't have been adding broadband, is so provided.
Mr LEE: it couldn't have been adding broadband, old, old, why not sell up?
Customer service: is now sold out and no, it was like.
Lee: I now need to pay 189 for one month, then this month, I'll have to put the new broadband out still need to open two new numbers, no solution?
Customer service: it ruled that, no solution. You can come here to reflect it, but the rules are the rules.
Yesterday afternoon, the journalist as a user, dial Telecom in Lanzhou, 10,000th and verifying the query of Mr LEE's complaint are true. During a query, unexpected customer service replies, currently Mr LEE's old new phone cards phone cards and bind the new broadband, two cell phones cannot be shut down,, owe, if there is a shutdown, broadband is not normally available.
Customer service: Please provide your mobile phone number.
Reporter: 153 ...
Customer service: Please wait a moment.
Reporter: this mobile broadband is bound has been deactivated before, right?
Customer service: I saw just now is normal.
Reporter: this phone number and text processing package is 129 dollars, right?
Customer service: Yes, 129.
Reporter: current broadband is in normal use, please?
Customer service: I see is this.
Interviewer: you help me to check a number, 180. ...
Customer service: bind the same broadband, Madam?
Reporter: what do you mean, could you tell me some about it?
Customer service: this is the right number with the numbers bindings are to the same broadband, you are a master card, a card is it?
Reporter: isn't.
Customer service: Please wait a moment, 180 is the home that you just told me that card.
Reporter: that's just 153 that is also a primary card.
Customer service: this should be the primary cardholder.
Reporter: you said that two numbers are bound to this one band, meaning that my two number can down, if there is an outage, I have this band can't be used, isn't it?
Customer service: you two can't shut down, if the debt is down, the band cannot use.
Reporter: 153 number binding of broadband has been handled before the teardown business.
Customer service: sometimes our system doesn't work, generally should be is a master card, a card, and binding a broadband, you now are the two main card binds a broadband, is wrong. Otherwise, you come to the Office to confirm, okay?
However, Mr Lee told reporters that the old number before stopping once broadband normally uses. Yesterday afternoon, Mr Lee received a call from customer services, the caller said, old cell phone number not bound to broadband.
After that, a reporter dialed Lanzhou, China Telecom, 10,000th and informs the other interview demands today before the programme begins, Lanzhou branch of China Telecom has not made any response.
But also today before the show, Lee called to say, telecommunications companies have already contacted him, saying that old cell phone number, PIN number, and return old mobile phone package is not used in the bandwidth costs.
Mr LEE: it just called to say I question now is special, so I had two unused number directly to my PIN number, the useless until, they say I'm packages 101 out of extra bucks, I returned to my account. Before I hit the 10,000th, runs several outlets, asking people, and they said they will, now resolved, thank you.
Mr Li also to our reporters at the QQ mail, saying: here I would like to express my heartfelt thanks to your program! For media, though this was not a particularly big business, but at least my personal impact is very large, it is let me know when their rights are infringed upon, unable to swallow, must adhere to rights.
Recently 315 day program set Jilin, Liaoning, Shandong and other places also received several consumer complaint phone calls they said broadband was also asked when bundled a mobile phone or landline, they did not choose to install now, but anxious to use broadband, and now I do not know what to do.
Consumer complaint Ms Lee in Anshan, broadband was when Teng proud town, Anshan city, Liaoning province, China Unicom bundled Installer requires a mobile phone or a fixed phone.
Michelle Rhee: Internet you tie him to tie you phone and your cell phone, now using a mobile phone, I cannot use the phone, I have a cell phone you let me use the phone, I did not spend more money? But you don't do this you can't go online, what will it be called?
Jilin siping Ms also encountered similar problems.
Ms: pay the network fee must be a cell phone, still have to give the card, no not yet, is the bundling of services. Telecom interchange fee for two years, he said I received 1000 finally bundled with a mobile phone, bundled with a card, we all say that don't want this business, he says you can't dry, do not dry it or leave it, this is dry.
Expert reviews
Broadband is requested to bundled mobile phone card or fixed-line telephone operators in forced tied tie? This is not uncommon, questioned, why some users still not nude broadband? Still no independent right to choose? When will this phenomenon was completely banned? Economic commentator Zhang Lidong, Chaoyang, Beijing lawyer Qi Xiao Fang express opinions and views on the matter.
Zhang Lidong believes that from a technical point, moves, there is no problem with the city, and can take up to a little bit of basic costs. If old, cannot be bound to the new broadband and pins or pins, this can be regarded as an overbearing clause.
Qi Xiao Fang said, from a legal standpoint, installing broadband was asked to bound or fixed-line phone card, which is a bundle of tying, operators suspected of unfair competition. China's anti-unfair competition law expressly provides that operators selling goods must not violate the tie-in of the buyer or attach other unreasonable conditions. Obviously, telecommunications companies to install broadband to force users to bundle phone card or fixed-line practices mandatory tie and attach unreasonable conditions, alleged unfair competition. In addition, consumer protection laws, consumers have the right to free choice of goods or services, telecommunications force users to bundle a mobile phone or landline apparently violated consumers ' right to choose. Qi Xiao Fong stressed that under the market economic conditions, any enterprise is not in good faith, through its monopolistic position to reap not only the legitimate interests is absolutely lifeless.
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