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The author:(作者)aaapublished in(发表于) 2014/12/10 8:34:48 3G 4G to be wiped out by farmers， Unicom really bossy! ，
3G 4G to be wiped out by farmers, Unicom really bossy! China Unicom, 4G network-IT news3G 4G to be wiped out by farmers, Unicom really bossy!
Today, in our country, the world's largest number of mobile phone users Internet access on mobile 4G fanfare of publicity, make enough eyeballs. And at school was, "do you have 4 g? "Has become a greeting of friends often say. In network services, 4G no doubt to some extent undergone a qualitative upgrade, but for those of you don't know much about users who are eager to try 4G, 3G, 4G, conversion, is not always an easy thing, some obstacles.
Link 3G go 4G, "wiped out" possible
On November 26, the author came to Beijing finance Street interchange Hall, converted to 4G plan 3G plan. Thought is simple, but by staff response: "I'm sorry, because you are micro-letter ' Waugh ' prepaid packages, do not support direct 4G plan shall be recommended to the 4G brand to go to other support packages, handled in the month and take effect next month. And then next month, and then deal with the transfer of the 4G package, you could use the 4G package for the third month. ”
In order to reconfirm, I immediately dialed China Unicom customer service telephone 10010, customer service and gives another answer: " your package in the Group's business and family number, both if not cancelled out for any other course . "" These two businesses to cancel immediately can use 4G? "For this author doubts customer service replied:" these operations are canceled that month and take effect next month. Until next month to deal with the transfer of the 4G package, and take effect next month. "I told in the Hall this afternoon I got the reply to the customer service, customer service, and we are not very clear, where he has this permission, but we handle.
For the same question different answers, make the writer more doubts. Then, on November 28, the author came to the financial Street Beijing China Unicom headquarter direct downstairs Office to see how they. Staff said: "your package is more complex, you must first cancel the Group's business and family number, give it a try, I'm not sure but could go after, these two business once the cancellation will not be able to add them back again, you think about it. ”
"Here is the headquarters of direct selling area, why not sure? ”
"Now interface does not have this button can only be removed first to see if I can come out. ”
"I purchased the package told me to go to other packages without any restrictions. ”
"No 4G because at that time, the new rules are just out. ”
I landed in China Unicom mobile phone clients, "4G upgrade" window see 4G plan provided under category: 4G national package, 4G package, 4G package on campus, local combination packages. Detailed description of each package is 2G/3G 4G, but each package has its own "threshold", I find myself with campus packages, among them such a "tip": "under normal use conditions, without any constraint of preferential conditions for the activities or policies of old user 2G/3G Dan Ka can be converted into 4G school meal. " It would seem that before you decide to go 4G, you have to give numbers a total of" downsizing ", give up promotions by operators as obstacles and policies .
4G 3G doesn't make sense, not "technology is not supported"
In consultation with the author when 3G plan 4G plan, almost all staff would be given such a polite reminder: "once you can successfully turn 4G package, you will not be able to return to the 3G package, use caution. ”
"Why not go back? ”
"Background technology does not support, we could not operate. ”
"If I not satisfied with 4G, want to change back to the original package? ”
"Then you can only change the venue and is not allowed to change the current number. ”
Whether because the technology does not support? Author looking to get through the 10086 China Mobile customer service, the other gives this answer: "we moved the 4G package 3G package is entirely possible. ”
It seems technically feasible. China Telecom's what? I went to finance Street a China Telecom Office, the staff said, now as they are such a small dot only for 4G business, if you want to handle 2G and 3G businesses can go to bigger brokerage house. And staff of the conversation, she threw out some of his ideas: companies in order to promote 4G, was trying to compress the traditional business, it turns out that some cheaper packages can only be bought from unofficial sources. In support of her claim, the author calls China Telecom customer service phone 10000, customer service, said: now it's really a lot of smaller outlets no longer has permission to conduct exclude 4G business, 4G plan we are not back to the 3G package. When asked the reason, customer service replied: "the group is so provided. ”
Who moved my "flow of chicken legs"?
If the mobile Internet is a highway, smart phone is above a speeding car, and Internet traffic is motor fuel. Without fuel, cars, of course, difficult. With the advancement of technology, traffic has become cheaper, all carriers to segment the market, launching a wide range of packages to attract consumers. But over the years, almost all packages have a rule: flow zero out the month, whether you use the unused. This practice has long been criticized by society. During the two sessions this year, NPC Deputy and General Manager of China Mobile Guangdong Zhong Tianhua about this issue by saying: "package the practice of zeroing is the operator of flow within the month, for example, bought in the KFC bucket meal and not eat chicken legs can't go back now! ”
To say nothing of this analogy is appropriate, even chicken legs, though consumers can't finish cannot be refunded, but may also choose to take home or throw them away. For a month the rest of the traffic, it is clear that consumers have no right to deal with.
Consumers Liu Ming, mobile zero out month end flows approach unfair, easy early August 2013 in Tianxin district, Changsha City Court, demanding China Mobile return or compensation have been cleared of traffic and stop future is cleared to zero. On February 22, 2014, the case is the first instance verdict was announced, the Court dismissed the plaintiff's claim. Not satisfied with Liu, appeal, and again lost. Court think month flow clear zero is has been yilai of trading habits, flow is not real right method in the of "real", but service of measurement, so clear zero flow does not violations plaintiffs of property ownership; Court combines Changsha mobile previously told of various information, think plaintiffs as one consumers, "should knows" monthly flow is attached timeliness of, that not exists violations consumers of informed right.
Operators are aware of the problem, the introduction of a quarter or half year data plan. For example, China Unicom recently launched the "flow of Bank", extending the flow "expires" time, within certain limits and conditions allow traffic and conversion, call time and transactions. Such efforts are of course good, but prices are still relatively high, and restrictions are many and not how much substantive concession to consumers.
Operators eyes should not only "benefits"
Authority is the Ministry statistics show, China's number of users use the mobile Internet for 857 million people, produced by the mobile Web monthly traffic up to 155643TB.
Facing such a "cake", operators want a share. As we all know, in the 3G era, China Unicom, seize the initiative, taste of sweetness. Therefore, in the coming 4G era, China Mobile and China Telecom are struggling to catch up, targeting the lucrative market profits. Operators eyes should not only benefit consumers should not become their "rewarding" strategy of victim. The customer is God, and consumers are the core of the market. Consumers ' right to know, right to fair trade and the right to choose and other legally protected rights should be better respected and maintained. Formulate more transparent, simpler billing, and provide more quality services is a prerequisite for telecom operators to reap the benefits. "Overlord" thinking, "overlord" means of gradually getting back on course for the market, is unworkable and will suffer in the end will just be yourself.
The Association: telecommunication service does not limit consumers ' options
On November 18, the Chinese consumers ' Association published information, upgrades mobile 4G problems reported by the consumers take a stand. The Association thinks:
Pursuant to the new provisions of the Consumer Protection Act, consumers have the right to independently choose the services provided by the operator, operator shall not limit consumer choice in various forms of realization of the right . Types such as time limits, set limits, and so on. Packages after the upgrade can advance preparation of package type and shall take effect, for consumers to choose, instead of requiring the contract expires before the choice, enables consumers to either pay a monthly 3G fees or receive telecommunications services should be suspended. 4 g is a new communications technology whose user expansion will take some time. Telecom operators ' self-interest should not obstruct the user enters or exits a certain the packages you need. You can't then select mobile phone services rose to 4G 2G, 3G services, violated consumers ' right to choose and the right to fair trade .
Operators in the development, design and product or service, you must consider the various circumstances, set the exit mechanism for consumers, not artificial obstacles. Failed to set the exit mechanism of products or services shall be regarded as defective, due to its violation would result in the interests of consumers and should not be put on the market. I would recommend to the relevant authorities to strengthen supervision and curb such acts from the source, and strengthen consumer protection.
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