Go homepage(回首页) Upload pictures (上传图片) Write articles (发文字帖)
The author:(作者)aaapublished in(发表于) 2014/12/14 9:14:14 Online comment on fighting for all the jianghu，
Online assessment for all the jianghu dark war-bad review Division, bad reviews, net-IT newsOnline assessment for all the jianghu dark war
"Kiss, give praise, Oh. "Behind this online greeting, often hides another layer of meaning: do not accept the difference in assessment. Reason for this is that online shopping is different from physical trading, shop product is one of the must reference content, negative feedback will directly affect the seller in sales.
Not long ago in Urumqi evening news reported that Urumqi citizens Wu in Taobao shopping gave bad reviews have been sellers of threats and harassment, and cause a lot of public attention. Press survey found, now, professional bad reviews and online shopping by deleting bad review Division has formed a team of professionals operating in the industrial chain.
Bad review "tug of war"
Double "11" period, Xiao Wu, who lives in Carp Mountain, Exposition Park, shop at Taobao, a dried fruit shop launched the thinly-skinned walnut "two-for-one package mailed" promotions, buy a kilogram of walnut with 100 grams of raisins.
She spent 48 dollars to purchase 1 kg of walnuts, and message emphasizes: don't forget to give the raisins. Parcel delivery, Ms Wu did not see the seller promised gifts of raisins, and contacted a seller to co-ordinate this activity.
However, the parties did not reach an agreement. Apart from anger, Ms Wu gave sellers a bad review. Two days later, the seller asked to remove bad reviews, Madam Wu refused by nuisance telephone calls and door-to-door after threats.
In fact, Ms Wu's story is not alone, only the "double 11" after similar things happened all over the country. In addition suffered telephone harassment, and verbal threats, there are buyers of personal information were posted on the Internet.
Credit appraisal system, and what it means for online shopping? On December 10, contacted Ms Wu shopping the shop owner left Mr. He said that online shopping is different from physical trading, goods well or not depends entirely on post-trade evaluation, praise is the difference in assessment, not only expresses the views of existing buyers, has also become an important index of reference of other buyers, it can be said that bad reviews are deadly for many Web stores.
"As long as there are buyers questioned or dissatisfaction, sellers are usually willing to refund rather than be unfavorably. "Left, says Mr.
As long as the search engine to search "bad review Division" or "remove bad reviews" pops up many QQ groups or professional studios, ads for companies.
Journalists applying to a program called "praised teacher" communication group. Here, buyers can often be seen sending information, of their wish to find a bad review Division for their unhappy experience outgassing. The name "Memory is good ache" buyer in offer power leveling services online shop after consumption, run-in as sellers service attitude. "So long, and no one like him (the owner) called me. "" Memory is good ache "message in the group," I want to find a bad review Division, brush him closed. ”
Don't give a bad review and hire someone to give negative feedback, "Memory is good ache," and gave a bad review, superficial, sellers have little effect, and may be subject to harassment or reprisals.
Professional bad reviews brush negative feedback, a bad review pay 200~300 yuan. In the search engine type "professional bad review Division", springs and many links QQ Group number. On December 10, the journalists had applied for an extra 6 consecutive professional bad review of QQ Group, were rejected.
But stores
There was two months professional bad review experienced users "humor," introduction, bad review Division ploy is to register more than one small target sellers, goods and then pick out the threat of product defects to the seller negative feedback seller compensation.
"Humor," said targeting sellers also pay attention, generally have the following characteristics: one is that low-reputation sellers. Usually 3 drill the following, more worried about negative impact of such sellers; the second is no comments seller. Such sellers have little or a few bad reviews, bad reviews stand out in comparison, critical acclaim in three small sellers. These sellers often are sold with low postage prices or gift, the lower the price, malicious bad review divisions of extortion costs lower.
In fact, the shop less than a year, left, was hit three times professional bad review Division. One day in October, Zhejiang Linan a buyer at the left of the store bought 3 kilograms of raisin, total price of more than 70 million. Four days later, buyers on the phone said, had left, three-day arrival of unfulfilled promises from the return, or give bad reviews, some asking for money directly.
Coincidentally, the Urumqi shop on Taobao Liu Juan, encounter is a professional bad review mission of blackmail. One day in June, Liu Juan discovered that someone take a picture of the shop of a unary postage cosmetic partner boxes. In fact, she would have to change the food business, but this product has been forgotten under the plane. Out of stock due to her by want want to "buyers" explanation, but received no reply. Within the next few minutes, over 14 people took this product.
Dawned on Liu Juan, friend prior to being professional experience of bad review mission to blackmail as soon as this product off the shelf, and through wangwang contact name "buyers", please apply for a refund. But the other side was adamant and said it was for his friends to buy, let her talk to their friends about it. However Liu Juan find their friends turned out to be the same person.
As a rule, prosperous on the chat logs as evidence that the seller complaints in the future, these buyers are refusing to talk in Mong Kok, Mong Kok, Liu Juan had to add the "friends" of QQ numbers, but despite how she explained that the "friends" don't agree to apply for a refund, and suggested that each person given 20 dollars, they would have applied for a refund, or complaints.
These people have money and eventually complained Liu Juan shops. Results of shops due to violation of commitments were deducted 3 points.
Through QQ chat, the reporter found that, relative to these little Monad of 200 Yuan, 300 yuan, professional bad review won't let looking for "big" opportunities, the so-called "big" is the Taobao sellers hired them to take down the competition.
Seller encounters a malicious bad reviews architect do? Taobao said seller encounters a malicious comments or complaints via complaint channels for complaints submitted, burden of proof, Ali wangwang chat screenshots (designated members chats that occur on a time period between the contents of the e-voucher) and other evidence to claim the rights. After verification, evaluation and complaints site revocable, malicious evaluators in serious cases and evaluation accounts can be permanently frozen, in conflict with the law will be transferred to the public security organs.
Delete bad reviews behind
For a small shop or store it, a bad review is sufficient to store favorable rate the seller pulled down several percentage points. In order to survive, sellers try to remove bad reviews, career assessment Division has been produced.
Typically, a lot of shop is deleting negative feedback through consultations and buyers, but there are some unconventional means.
Through search, a company called "Amoy" website, the reporter claimed to be shop owners, and QQ customer service "Tao s" took the words and ask them to help remove bad reviews.
"Tao s" introduction, as long as it is within a month of bad reviews, can be deleted. Will not use illegal means (telephone harassment threats, importuning, etc), if the skill is removed, charges $ 288 per, deleted 6 days, expedited and 100 Yuan, removed within 3 days, no bargain. In addition, the website also provides the difference in assessment screening services, a difference in assessment of 300 yuan/month, 10 more than 240 Yuan/article/month, within a 24-hour operation was successful.
And journalists talk about good business, "Tao s" sent the journalist to three tables, wangwangni reporters unfavorably buyers say, name, delivery address, product name, bad review information network capture of him.
For specific deleted them, "Tao s" declined to disclose, is only to ensure that by deleting the bad reviews first and then collect the money.
In order to contain malicious negative feedback, Taobao, has implemented a series of measures starting from June 2012.
In June 2013, the first professional assessment case in Chongqing, Chongqing yuzhong district people's Court trial. During the hearing, suspect Ma account, seller negative feedback buyers Ali wangwang nickname, name, delivery address, the network capture information such as the product name, the difference comments sent after him, he will provide customers with the buyer's name and shipping address, spend money to find Insider buyers to check their identity number (charges 10 Yuan to 30 yuan per article). Get identity information, by editing the software PS forged fake ID, print and scan to a PayPal customer service and asked to remove bad reviews. Customer service for review, see application identity information by deleting the bad review and buyer's information, you can delete it.
Now, the professional bad reviews its tentacles to reach more long, began to invade the reviews area. Last year, the team shield vest, Navy, public comment good faith violation accounts over more than 260,000; high star members (4-star member) 92 which was deleted more than more than 20 reviews of more than 2000 businesses.
Actually, specifically for network trading of network trading management approach has Yu this year March 15 up purposes, approach 19th article on "brush credit", and "poor assessment Division", Network merchandise operators, and related service operators shall not engaged in of not due competition behavior for has added, for "brush credit" of behavior, will according to anti-not due competition method of provides punishment; and for "poor assessment Division" except warned outside also will at 10,000 yuan above 30,000 yuan following of fine.
Shop this money by deleting the bad review is a what? How consumer rights? Wang Hongju Xinjiang without law firm lawyers said consumers shopping online, shop product evaluation is one that must be referenced. Shop real bad reviews have been maliciously deleted, errors in judgment, will let consumers and make a purchase option. For consumers, this is a fraud. Meet merchant fraud can ask for a refund return shipping if product quality problems, you can also claim compensation.
赞