Go homepage(回首页) Upload pictures (上传图片) Write articles (发文字帖)
The author:(作者)aaapublished in(发表于) 2014/12/17 10:35:55 When net purchases hit logistics，
When net purchases hit logistics-online shopping, online shopping-IT newsWhen online shopping meets logistics
"Double 11" crazy after "double 12" set off a shopping frenzy. On March 15 of this year begin implementation of the Consumer Protection Act, as amended on "7th no reason to return" rules, to online shopping to chopping hands took a strong reassurance. But journalists found that false information are consumers ' legal rights and interests are damaged.
Fake receipt:
Where did my baby go?
"Even if I have not received my book, dangdang has sent a message, said product has delivered my hand, let me fill in the customer satisfaction questionnaire. "A few days ago, reflect consumer Zhang indignantly to the reporter, her December 3 (Wednesday) in dangdang bought the net import of books, among them her son's weekend requires the use of English language teaching books. On December 3, when she received a message informing her that orders have been issued on December 3, Beijing Cheng Shengyuan distribution expected served on December 4. On December 4, however, Zhang did not receive the book. The morning of December 5, Ms mail box only to find the dangdang to user satisfaction survey emails saying "11354916920 records show orders of merchandise has been delivered to your hands. "This is strange!" Zhang hurriedly opened a net order details page to view information, only to find her the last item order logistics information indicates delivery success. But it is 23:14. "How could this be, I left the unit address, midnight who would. "Zhang called logistics phone, and tell her, let her call distribution telephone consultation. She managed to get through a phone call from distribution points, but tells her that they can only query the waybill number, you cannot check the order number. Miss Cheung also called dangdang's customer service phone, customer service staff told her the results, and will urge them to ask a courier company. "There are children's books for tomorrow, what should I do. "Zhang was beginning to blaze, but operators had quietly told her, in addition to help her to contact a courier company, dangdang is nothing. Zhang told reporters that during the next weekend, ripely day will give her a call, asking if you received the goods, until Monday morning, receiving the books sent by courier.
Guangdong consumers reflected Mr Yang also told reporters he was "double 11" goods purchased at the suningyi, no receipt shows completed orders, invoice has been printed. Reminders customer service told him there is no cargo in the future, it can be refunded.
A leading courier company in a courier brother told reporters, such as dangdang, 1th shop e-commerce platform, if the third-party logistics deliveries of goods, there will be a time limit on, time out will deduct some expenses. Meanwhile, some big logistics companies, couriers have a delivery time of the request, beyond not only no delivery costs, there will be a more severe punishment. Some calls are not working, or if the customer is not at home, tarpitting Express, you can mark it as an issue, but if they exceed a certain percentage will be given the appropriate punishment. "Send one might make a five, but the fines are likely to be 50 Yuan to 100 Yuan, fined a day lost. "The little brother to the reporter lamented the industry's" brutal ".
Tip:
Right to regret it may shrink
According to press reports, false sign phenomenon is not uncommon. But some couriers will try to communicate with the recipient in advance, ask if you can sign off, so as to avoid punishment by the company. Generation after acknowledgement while most goods are still to be delivered to recipients, but some of the items if you feel unhappy when consumer goods can be rejected, but after the brush bar code, it wouldn't work. In addition, the fake after acknowledgement PayPal transfer will default to the seller within the time limit, the buyer wants to return more trouble again. Even more important is that for the consumer protection law gives consumers "7th no reason to return" the "right to regret" is de facto shrink.
Fake sender:
My stuff or not?
"Clearly show that the seller has shipped, why isn't there information?" Consumers Mr Wang told reporters that he bought a piece of clothing on Taobao, photographed for many days did not see the seller shipped his repeated reminders, sellers pay no attention to him until he said he would apply for a refund, seller's shipment, but Mr King has not found information. Used to have this type of thing, but often will soon be able to receive the goods. Mr Wang did not care too much.
But three days later, Mr Wang still has not received the goods, reminders immediately after each other again he referred to goods not issued, and manufacturers are already out of stock and could no longer be shipped. "I ask the seller, why not shipped but not tell me if they had known each other out of stock, I'll be able to switch to other shops to buy, you will not be wasted so many days. "Mr Wang says. However, the questioning of Mr WONG, the seller should not give a solution, ask many times, they just let him for a refund. No way, Wang had to apply for a refund.
Mr Qin Shanxi consumers encounter things more wonderful work. He took a piece of clothing on the Taobao on the morning of October 15, 2013, see logistics information this afternoon, not only the seller has already been shipped and receipted. He felt ripped off, immediately apply for a refund, results when viewed in 17th found the seller refused his offer of a refund request, and forcibly shipped, also uploaded new logistics credentials. So he wants the treasure to intervene, and said he would refuse to sign, and insisted on the return. Results did not think, Mr Qin to go, did not wait to express, then surf show, "has been signed." "I was at home one day, the phone does not ring, and logistics signed by who?" Qin Taobao second again complaining, but Taobao second request he provide proof he did not receive the goods, he will contact courier companies, courier distribution point told him that their couriers do not give their community the same day shipping, but if you want to open that can only come to Taiyuan company. Qin also contacted the logistics companies, logistics company said the cargo did not, after the company, cannot be issued for him to prove. But after Mr Qin's tireless efforts, Taobao service presided over the justice in the end.
According to press reports, this mostly happens in some of the less reputable shops, but the very attractive prices of their goods, many consumers hold first bought to see no return of goods eventually may be deceived.
Note: orders to keep an eye on logistics
Taobao, head of customer service reminds consumers that first of all, consumers do not be cheap, especially those selling cheap postage must view the comparison of goods to buy for those newly opened shops, it is recommended that search for similar goods. And to develop a good habit when shopping keep an eye on logistics information, if the seller has shipped a few days also query information was not available to take note, item not received prior to the automatic payment system to apply for a refund in a timely manner to avoid being cheated. Automatic delivery, virtual goods merchandise 24 hours for 3 days, surface mail, courier delivery 10 days 30 days PayPal will automatically transfer to the seller. Automatic deadline if no payment is received you can require the seller to extend time, or initiate refunds directly, even if the seller does not respond, the system will automatically refund or refund agreements reached. Refunds after the success, you can click in the trading orders as "seller", select the appropriate complaint type complaints, and follow the instructions. Customer service will be to punish the sellers after complaints to be substantiated.
False praise:
Store credit is not so reliable
Consumers do not reflect to the reporter a few days ago, six months ago in Taobao to buy a cheap data plan phone card, when baby displayed on a Web page, the card only 10 Yuan each month, can permanently enjoy the massive amounts of traffic. See sellers have Crowne Plaza is class, he'll be relieved to take a picture of the baby. He spent only six months, was told that owe more than 80 Yuan. Mr Mo open merchandise links contact seller, only to find that the shop had closed.
Such a dubious shop, its credibility, how can such a high level? "False brush out of logistics. "A shop manager krystkowiak told reporters. The storekeepers, explained that the brush home already and cat sellers Taobao do not publicize the mystery. Brush recommended purposes is not the same. Just as Mr MOK to enhance the reputation of the shop's aim is simply to make it easier to cheat consumers trust; there is in order to save the cat, or advertising on Taobao. It is revealed that sellers as long as the corresponding QQ groups, or special brush from which online platform publishing task, you need to pay 500 Yuan to 1000 Yuan, he can consider himself painted the main product explosions, such costs than in Taobao, or advertising is much cheaper on the Cat page.
According to krystkowiak said he contracted the delivery of a courier company, and opened a small store on Taobao. When scalps are required, he could get a non-shopping package filled with a number of shipping information, so he could produce a true logistics information, or simply to express one.
赞