CCTV 315 found mobile phone consumption conundrum: Meizu
Apple shot-CCTV 315,315 party, magic blue 2,iPhone6 Plus-IT information
In recent years, mobile phone consumers growing 2015 phone shipments in China has more than 500 million, the rapid growth of the market also makes the phone high consumer disputes. In 2015, the national administration for industry and Commerce handled 122,800 phone complaints, seven consecutive years among the goods first such complaints.
In 2016, staged a party received complaints about mobile interaction platform, quality, service, contract is related to mobile phones of the three big problems. Consumer complaints are concentrated: , cell phone prone flower screen black screen performance problems such as unstable, crash, signal; the second, after-sales maintenance cycle, not to perform cell phone "three packs of" obligations; the third, some dealers suspected of selling counterfeit, refurbished machines .
A, cell phones appear frequently crashes, corrupt video black screen, unstable signal, WiFi stop ... ... With rapid growth in sales of mobile phones, cell phone quality is also becoming a big problem for consumers.
Case one:
In November 2015, Qi, Harbin at the Mall buying a pair of CNC high with cell phones, WiFi cell phones occur after a few days supply (WiFi connections appear normal, but not regular). Snap mobile phone company, but do not think it is a matter of quality, mobile WiFi hardware vendor mediatek Corporation says on its official Twitter:
"After a study found WiFi disconnection occurs because a small group of mobile terminals that use the chip in the match when certain versions of the software, arising from special perimeter low probability of accidental disconnection, recently passed the mobile terminal users to download the software upgrade will fix the problem. ”
Using this mobile involves many brands of hardware and software upgrade alone actually did not completely solve the network problem.
▲ (WiFi connections appear normal, but not regular)
Er, cell phone in the event of various quality issues, availability of timely maintenance, ability to strictly enforce cell phone "three guarantees" provisions, could do without delay and prevarication, give consumers a satisfactory solution as soon as possible, serve as "offline" mobile phone distributors and manufacturers of an important topic.
Case two:
Beijing fan on December 9, 2014 through two big Cola raise purchase 3 Mobile, the mobile phone is known as the "lifetime free replacement latest flagship" and has a hard "Sapphire". But it only took four or five months, frequent phone problem: the so-called "Sapphire" don't wear, fragile, mobile home key crack, GPS positioning problems, such as battery power very quickly. Subsequently, Mr fan and many buyers of has the same problem to manufacturers and aftermarket maintenance requirement is presented, but a few months later. Now, not only have no "free press", even the minimum after sale maintenance cannot be guaranteed.
▲ (Fan's cell phone orders)
Third, in recent years, mobile phone prices, especially in domestic mobile phones are becoming more "people", but there are still some suspected of selling counterfeit, refurbished machines, shoddy "Li GUI" constantly "disturbance", manufacturers, distributors, sales personnel ... ... Who on Earth is against the interests of consumers?
Case three:
Puyang, Henan Ren Xian was born in November 2015 Meizu day cats official store to buy a cell phone charm blue 2 telecommunications customized version. Received after the arrival of the phone boxes, fuselage and the sales picture is obviously different, and signs of plug charger interface.
▲ (Signs of obvious plug charging port)
▲ (Consumers buy gray and compared to the phone and there is no 4G flag)
Meanwhile, Mr Yam also found that originally claimed on a Web site is "Custom Edition supports telecommunications of China Telecom Tianyi 4G", no 4G can get their hands on her phone.
▲ (Publicity page displays "Custom Edition supports telecommunications Tianyi 4G of China Telecom and China Mobile and Unicom 2G")
Then contact businesses, but businesses have been inadmissible for 7 day return period. Mr Yam to Puyang Meizu specifying aftermarket for testing, was surprised to find test reports on the sales date October 2015, than you actually purchased nearly a month ahead of time. The other hand, the tests also confirmed that mobile phones can only be used on 2G, 3G. Mr it's a refurbished machine, and after contacting the seller, the other side did not offer any explanation.
Case four:
August 2015, zhoukou city, Henan Wang in China Unicom purchased one on the first floor of the building the iPhone6 Plus, was found in the mobile phone a slight wobble, mistaking it for the bumpers on the first (to prevent surface wear) and phone gap caused by loose. But pick up the phone a few days later found that shaking apparently from inside the device. As Mr Wang works in Zhuhai, he checked the Apple aftermarket repair center in Zhuhai, that due to the cell phone battery not glued. Staff will then issue the phone Apple has submitted the sale headquarters. But a few days later Mr King was told that his cell phone had been privately dismantled, testing cannot be passed, not warranty.
Mr King cannot understand, after all, recently bought mobile phone is still in the warranty period, yourself absolutely no need for its own open mobile phone battery is that the quality of, or man-made causes? Mr Wang did not know who can give him a plain statement.
(Zhuhai aftermarket repair center found that shaking from battery no stick)
(Apple's Headquarters after the phone is for sale privately apart test results)
Cell phone complaint provincial distribution: according to statistics provided by the Administration for industry and commerce, national complaints relating to mobile phones are mainly concentrated in Guangdong, Zhejiang, Hubei, Jiangsu and Shandong, complaints accounted for all of the 56.1%.
As irreplaceable possessions of everyday life, well beyond simple communication tools phone, is inextricably linked to our normal life. However, with increased sales of mobile phones, mobile phone more powerful, had a significant upward trend in complaints about mobile phone, it must be for all "offline" on mobile phone manufacturers, distributors, knocking a loud alarm bells.
央视315曝
手机消费难题：魅族
苹果中枪 - 央视315,315晚会,魅蓝2,iPhone6 Plus - IT资讯
近年来，手机消费群体日益壮大，2015年国内手机出货量已经超过5亿部，市场的快速增长也使手机消费纠纷居高不下。2015年，全国工商行政管理机关共受理手机投诉12.28万件，连续七年位居商品类投诉第一位。
2016年在3·15晚会互动平台接到的有关手机投诉中，质量、售后服务、合同是涉及手机投诉的三大问题。消费者投诉主要集中为：一、手机易出现花屏黑屏、死机、信号不稳定等性能故障问题；二、售后维修周期长、不履行手机“三包”义务等；三、部分经销商涉嫌销售假冒、翻新机等。
一、手机出现频繁死机、花屏黑屏、信号不稳定、WiFi断流……随着手机销量的快速增长，手机质量也成为困扰消费者的一个大问题。
案例一：
2015年11月，哈尔滨的齐先生在商城买了一部双网通高配版手机，几天后手机出现WiFi断流情况(WiFi连接显示正常，但是不能正常上网)。齐先生联系手机公司，但对方认为不属于质量问题，手机WiFi硬件提供商联发科技股份有限公司在其官方微博上表示：
“经调查发现出现WiFi断流情况是由于少部分使用该芯片的移动终端在搭配某些版本软件时，因特殊外围环境而产生的低概率偶发断流，用户近期通过移动终端下载软件升级即可解决此问题。”
使用这款硬件的手机涉及众多品牌，实际上仅靠软件升级并没有彻底地解决断网问题。
▲(WiFi连接显示正常，但无法正常上网)
二、手机一旦出现各类质量问题，能否得到及时维修，能否严格执行手机“三包”规定，能否做到不拖延、不推诿，尽快给消费者一个满意的解决方案，成为考验“线上线下”手机经销商和厂家的一道重要题目。
案例二：
北京的樊先生2014年12月9日通过众筹的方式购买了两部大可乐3手机，这款手机号称可以“终身免费更换最新旗舰款”和拥有坚硬的“蓝宝石屏幕”。可是仅仅用了四五个月，手机就频繁出现问题：所谓的“蓝宝石屏幕”根本不耐磨、容易碎裂，手机home按键处发生了自裂，GPS定位出现问题，电池耗电非常快等。随后，樊先生和很多出现同样问题的购买者向厂家和售后提出了维修的要求，可是几个月没下文。如今，不但无法“免费换机”，连起码的售后维修都无法保证。
▲(樊先生的手机订单)
三、近几年手机价格，特别是国产手机价格越来越“亲民”，但仍然有一部分涉嫌销售假冒、翻新机、以次充好的“李鬼”不断“扰民”，厂家、经销商、销售人员……到底是谁在侵害消费者的权益？
案例三：
河南濮阳的任先生于2015年11月在魅族天猫官方旗舰店购买了一款魅蓝2电信定制版手机。收到货后发现手机包装盒、机身和销售图片有明显差异，并且充电器接口有插拔痕迹。
▲(充电接口有明显插拔过的痕迹)
▲(消费者购买的灰色手机与同款手机相比并没有4G标志)
同时，任先生还发现，本来网站上宣称的是“中国电信定制版可支持电信天翼4G”，可拿到手里的手机根本无法4G上网。
▲(宣传页面显示“中国电信定制版可支持电信天翼4G和移动联通2G”)
随后任先生联系商家，但商家以过了7天退货期为由不予受理。任先生又到濮阳魅族指定售后进行检测，赫然发现检测报告上的销售日期为2015年10月，比自己实际购买时间竟然提前了近一个月。另一方面，检测报告也确认这部手机上只能使用2G、3G网络。任先生认为这是一部翻新机，在与卖家联系后，对方未作出任何解释。
案例四：
2015年8月河南王先生在周口市联通大厦一楼购买了一款iPhone6 Plus，当时发现手机内有轻微晃动，误以为是刚装上的手机保护套(防止表面磨损)与手机有间隙导致的松动。但几天后拿掉手机套发现晃动明显来自手机内部。由于王先生在珠海上班，他在苹果珠海售后维修中心进行了检查，得知原因是手机内的电池没有粘好。工作人员随后将问题手机送检苹果售后总部。没想到几天后王先生被告知，他的手机曾被私自拆过，检测无法通过，无法保修。
王先生百思不得其解，毕竟刚买不久的手机还在质保期内，自己根本没有必要自行拆开；手机电池是质量问题，还是人为原因？王先生不清楚谁能明明白白给他个说法。
(珠海售后维修中心发现晃动来自于电池根本没有粘住)
(苹果售后总部给出手机被私自拆开过的检测结果)
手机投诉省市分布：根据工商管理总局提供的统计数据显示，全国涉及手机的投诉主要集中在广东、浙江、湖北、江苏和山东，投诉量占全部的56.1%。
作为日常生活中不可替代的随身物品，手机的作用早已超越了简单的通讯工具，与我们的衣食住行密不可分。然而，随着手机销量的逐年提升，手机功能的日益强大，有关手机的投诉也呈显著上升趋势，这不能不给所有“线上线下”的手机生产厂商、经销商敲上一记响亮的警钟。