Net purchases FCL ginseng but only received two Courier: I ate-IT information
A few days ago, Mr Li net purchases of fruit, a bit dumbfounded after the arrival, a box of ginseng fruit last only two. Several complaints, express little brother finally come to admit and pay fees. Beijing morning post reporters found that the encounter recipients of parcels not enough minority. This problem can also attract the attention of online merchants, many sellers put food on network security, inflatable columns to prevent damage en route.
Box of fruit and less breaking courier touzui
Citizens Lee to Beijing Morning Post reporter recalled, "I bought a box of ginseng, according to business introduction, a box of 12 to 16, but when I received a few days ago, see the carton top open a big hole inside the fruit just two (see chart). "Mr LEE said, express home help for the elderly to sign," they know the will broken package inspection, if I sign, certainly to express it this way. " Subsequently, Mr Li complained to the courier company, and reported to the relevant Web site. Soon after, Mr Li received a reply. "Courier called to admit that they steal, also lost money, but I still think this is the diaphragm".
Reporters found that consumers with similar experiences are not uncommon on Twitter, some buyers after the discovery and purchase receipt does not match the quantity "carton is broken wide open, food bags removed, only a nearly empty packaging, who are so greedy? "" Good fortune to meet dear business, he meets love eating courier, buy 20 pounds of oranges, arrival 5 pounds less, what do you call this thing? ”
Damage liability on the way people are hard to find
For this type of phenomenon, reporter to the number of courier companies to understand the situation, found that express different management conditions, express different attitudes.
Just Dang Shang Express member of xiaowen said, he can't stole customer package in of snacks, but carried years, and "what are understand" of old Express member also is is dare dry of, they "selected" of more is in transport process in the has has damaged of package, "has a back I see package broken open of cut is big, inside loaded of is Apple, old Express member saw took up on eat, was took finished Hou also with tape in damaged of place wrapped around about, again to seal good".
"If a package is damaged, fell one or two is normal on the way, but said the initiative is unlikely. "Another courier laoguo said, his company in each logistics monitoring, no one dares to reach for," we found the parcel is damaged in transit, will also remind the recipients face inspection, so as not to cause unnecessary trouble. "
Another a express company of Lee master heard this thing also repeatedly innocence, package in of snacks fruit also may is in turned station process in the lost of, "this process in the hard found specific of responsibility people, we is logistics chain of most end, sent a pieces only earned a Yuan more, if a has damaged are by sent pieces Member compensation, that we earned of money also enough lost of".
Business anti-stealing play inflatable columns
Food parcels were damaged in logistics the way also attracted the attention of online merchants, survey found the reporters in an online shopping platform, the store security is definitely going.
"We also come across such a thing, customer complaints to the carton damage, not enough, whose responsibility this is hard to tell, so we had to nip from their side to start. "A snack business sellers told reporters, in order to prevent vandalism, parcels, theft of merchandise, they specially prepared with the special adhesive tape bearing the words," we will remind the customer prior to shipment, if the receipt and found plastic tape is not unified, or damaged packaging can be rejected, we will ship again, Word will not let customers suffer. "
A fruit shop merchant, said they sent prepared fruits are divided into several groups, muffled air column in each group, no easy escape, or the fruit is placed in foam boxes then put into cartons, "this is to prevent the packages damaged, stealing is bad ' start '. Inflatable columns and foam boxes also played on the other hand thermal insulation and prevents fruits bump effect ". In addition, businesses will also use the security net to avoid the express way "steal".
网购整箱人参果却只收到两个，快递员：被我吃了 - IT资讯
日前，李先生网购水果，到货后有点傻眼，一箱人参果最后只剩俩。几番投诉，快递小哥终于上门认错并赔付费用。而北京晨报记者发现，遭遇包裹缺斤短两的收件者不在少数。此问题也引起网络商家的注意，不少卖家为食品装上防盗网、充气柱，以防途中受损。
箱破水果少快递员偷嘴
市民李先生向北京晨报记者回忆称，“我网购了一箱人参果，据商家介绍，一箱有12至16个，但几天前我收货时，看到纸箱上部开了个大口子，里面的水果就剩俩（如图）。”李先生说，快递是家里老人帮忙签收的，“老人家不知道破损包裹要验货，如果我签收，当时肯定是要当面向快递员要个说法”。随后，李先生投诉到快递公司，并举报到相关网站。不久后，李先生收到回复。“快递员打电话来承认是他们偷吃的，也赔了钱，但我还是觉得这事儿很膈应”。
记者发现，微博上有类似遭遇的消费者并不少见，一些买家收货后才发现与所购数量不符，“纸箱破了大口子，食品袋被拆，几乎只剩一个空包装，到底谁这么馋？”“有幸遇到不缺斤少两的商家，却不幸遇到爱偷吃的快递员，买20斤橙子，到货少5斤，这叫什么事儿？”
途中多破损责任人难找
针对此类现象，记者向多家快递公司了解情况，发现快递公司管理情况参差不齐，快递员也态度各异。
刚当上快递员的小文表示，他不敢偷拿客户包裹里的零食，但入行多年、“什么都懂”的老快递员还是很敢干的，他们“选中”的多是在运输过程中已有破损的包裹，“有一回我看包裹破开的口子很大，里面装的是苹果，老快递员看见拿起来就吃，有人拿完后还用胶带在破损的地方缠一下，再给封好”。
“如果包裹破损，途中掉下一两个很正常，但要说主动去拿不太可能。”另一公司的快递员老郭称，他所在公司在每个物流环节都有监控，没人敢伸手，“我们要是在运送途中发现包裹有破损，也会提醒收件人当面验货，以免带来不必要的麻烦”。
另一家快递公司的李师傅听到此事也连连喊冤，包裹里的零食水果也可能是在转站过程中丢失的，“这个过程中很难找到具体的责任人，我们是物流链的最末端，送一个件才挣一元多，如果一有损坏都由派件员赔偿，那我们挣的钱还不够赔的”。
商家防偷吃充气柱上阵
食品包裹在物流途中受损的情况也引起网络商家的重视，记者在某网购平台调查发现，店家为防盗也是各显神通。
“我们也遇到过这种事情，顾客来投诉纸箱破损，缺斤短两，这个是谁的责任说不清，所以我们只能防微杜渐，先从自己这边下手。”一位做零食生意的卖家告诉记者，为了防止人为故意破坏包裹，窃取商品，他们特意准备了印有特殊字样的胶带，“我们发货前会提醒顾客，如果收货时发现塑封胶带不统一，或者包装破损都可以拒收，我们会重新发货，总之不会让顾客吃亏”。
一个鲜果店铺的商家则介绍说，他们会把准备寄出的鲜果分为几组，每组用充气柱包裹严实，轻易不会漏出，又或者将水果放置于泡沫箱中再套入纸箱，“这样一方面是为了防止包裹破损，偷吃者不好‘下手’。另一方面充气柱和泡沫箱也起到保温和防止水果磕碰的作用”。此外，还有商家会使用防盗网兜以避免快递中途被“偷吃”。