Takeout ordering platform, eating out two of his teeth, restaurant: tusks-American takeaway-IT information
On January 15, because of school canteens to stop feeding, taking students through out "sweet her clay pot rice (Jiang international flower shop)" ordering a tear flesh, but eating out two of his teeth and a pile of gum-shaped meat. After feeding store boss, he was informed that: food distribution by the company, split pig's teeth are normal in the flesh, and used to have a similar situation.
17th, reporters from the "Changsha he of her catering management limited" (hereinafter his of her company) informed that appear in the food of foreign bodies are pig's teeth, the company has apologized to the gu students, willing to bear the costs of medical examinations and third party testing organizations to test teeth.
Diners
Find out what teeth can rest assured
Hunan University of traditional Chinese medicine Gu students 41 students. 15th 2:30 P.M., who sells flowers outside the group split 26 ordered a spicy flesh and blood meal, running out to find a foreign object, "initially thought my teeth knocked out, check after the discovery was not. "Gu students, said he uses chopsticks after finding a lump like gums, just ate his meal the whole spit it out. From the appearance point of view, two foreign bodies do is tooth and gum, unrecognizable from anything biological.
After taking pictures to preserve evidence, Gu students follow the instructions group selling APP customer service centre. "Sweet her clay pot rice (Jiang international flower shop)" reply after the owner asked the company said, "because we are a unified distribution, the company said the split pig's teeth are normal in the flesh, and used to have a similar situation. "16th, Gu students came to the store to get the same response," foreign pig teeth in the rice. "Shop owner" refund or to supply a free copy ", but seriously, he cautioned, rice took the teeth must be inspected, for test report came out after the negotiated settlement," if it's pig's teeth, that only he of her save errors in the food production process, this can be accepted. But if it is human or other animals teeth? ' as a well-known chain restaurants, has the responsibility to make it clear what is the teeth. As one of the Diners, and find out what can rest easy. ”
Company
Are wrong, has apologized to Diners
Incense her clay pot Rice's official website claimed that using professional central kitchen, good selection of authentic ingredients, food safety is greater than everything. To this complaint, steering the company store had said, and he split her sales every day tens of thousands of babies, pig's teeth appear in the meal is hard to avoid, and Diners have never seen pig teeth, that nausea is normal reflected, "has apologized to the gu students and active consultations, if he was going to do a physical examination, the company was willing to bear the costs. ”
"Pig meat is more or less likely to have their teeth cleaned is not clean, but if you have other animal teeth or even a person's teeth, it is incomprehensible. "Name the head of the company's operations said, remove flesh in a clay pot rice, pig's teeth are normal" foreign, "but he acknowledged that" certainly the mistakes made by the "has explained when Gu student-oriented and produce related supplier qualification, and swine and human teeth compared with the picture. However, in order to fully reassure customers and worries, the company will appoint a third party testing organizations to test for the teeth in the meal.
Store
Remove flesh with pig's teeth are normal
On January 17, the reporters view the gu student microblog publishing photos found two teeth together in a meal, a single long nearly 2 centimeters, and gum-shaped foreign bodies after coloring, many netizens look said it was "disgusting."
17th, at 11 o'clock in the morning, and reporters arrived at the new West Road River international city in this store, store the food service license, business licenses and other licenses complete, kitchen sanitation is relatively clean and tidy.
Boss said Peng Hongbing, all dishes are made by the company's central kitchen uniform distribution, stores are only responsible for heating. After receiving the gu students reported, because they are not sure, first time he reflected to the companies, have replied that: "flesh and blood is just above the split pig's head meat, diners meals are found in pig teeth, gums and pig meat. ”
Peng Hongbing says, a lot of people have never seen pig teeth, "did look disgusting. "He apologized by telephone to take students, also refund or send a report, but the other party does not accept this matter to be determined by the company.
外卖平台点餐，吃出两颗牙齿，餐厅：猪牙 - 美团外卖 - IT资讯
1月15日下午，因学校食堂停止供餐，顾同学通过美团外卖在“香他她煲仔饭(中江国际花城店)”点了一份拆骨肉，不料却吃出两颗牙齿和一坨形似牙龈的肉。他与供餐门店老板沟通后得知：菜品由公司统一配送，拆骨肉里有猪牙齿是正常的，以前也有类似情况。
17日，记者从“长沙香他她餐饮管理有限公司”(以下简称香他她公司)了解到，出现在饭中的异物确实是猪牙齿，公司已向顾同学道歉，愿意承担体检费用，同时将委托第三方检测机构对牙齿进行检测。
食客
弄明白是什么牙齿才能放心
顾同学是湖南中医药大学大四一名学生。15日下午2点半，他在美团外卖花26元点了一份五香拆骨肉套餐，快吃完时才发现里面有异物，“开始还以为是自己的牙磕掉了，检查后才发现不是。”顾同学说，他用筷子夹出一坨形似牙龈的异物后，刚吃下肚的饭全吐了出来。从外形上来看，两个异物确实是牙齿和牙龈，但无法辨识来自什么生物。
拍照保留证据后，顾同学按照美团外卖APP客服中心的提示操作。“香他她煲仔饭(中江国际花城店)”老板询问公司后回复称，“因为我们是统一配送，公司说了拆骨肉里有猪牙齿是正常的，以前也有类似的情况。”16日，顾同学来到该门店得到同样回复，“饭里的异物是猪牙齿。”门店老板表示可以“退费或再免费供应一份”，但较真的他提出：必须将饭中牙齿拿去送检，待检测报告出来后再协商解决，“如果是猪牙齿，说明只是香他她在食品生产过程中存失误，这个还能接受。但如果是人类牙齿或其他动物牙齿呢?作为一家知名连锁餐饮企业，有责任说清楚是什么牙齿。作为一名食客，弄个明白才能放心。”
公司
有失误，已向食客道歉
香他她煲仔饭官网宣称，公司采用专业的中央厨房，精选地道好食材，食品安全大于一切。对于此次投诉，该公司门店督导曾先生说，香他她每天销售数万份拆骨肉，猪牙齿出现在饭中很难避免，而食客没见过猪牙齿，认为恶心是正常反映，“已向顾同学道歉并积极协商，如果他要去做身体检查，公司愿意承担这笔费用。”
“猪头肉里面多多少少可能会出现牙齿清理不干净的现象，但是如果出现其他动物牙齿甚至人牙齿，那才是无法理解的。”该公司运营部段姓负责人说，拆骨肉煲仔饭中，猪牙齿是正常的“异物”，但他承认“肯定有失误的地方”，为此已当面向顾同学解释，并出示了相关的供货商资质，同时还拿猪牙齿和人类牙齿的图片进行对比。不过，为了百分之百打消食客的疑虑和担忧，公司将委托第三方检测机构对饭中的牙齿进行检测。
门店
拆骨肉里面有猪牙齿很正常
1月17日，记者查看顾同学在微博发布的数张照片发现，饭中两颗牙齿连在一起，单个长近2厘米，而形似牙龈的异物着色后，有不少网友看后也表示“恶心”。
17日上午11点多，记者来到位于新建西路中江国际花城的这家门店，店内《餐饮服务许可证》、《营业执照》等证照齐全，后厨环境卫生相对干净整洁。
老板彭红兵说，所有菜品都是由公司中央厨房统一配送，门店只负责加热。接到顾同学的举报后，因不清楚情况，他第一时间向公司反映，得到的回复是，“拆骨肉就是拆猪头上面的肉，食客饭中发现的是猪牙齿和猪牙龈肉。”
彭红兵说，很多人没见过猪牙齿，“看上去确实恶心。”他通过电话向顾同学道歉，也提出退款或再送一份，但对方并没有接受，此事就交由公司处理。