Charge calls send phone Telecom business why do love a bargain? -China Telecom operators-IT information
Variety of Telecom contracts take up a bargain?
Hall said, "by this contractor for unofficial activities," said telecommunications companies should be responsible for
Huang recently went to telecom services recommended by staff stored 990 calls cell phone activities. "Has been recommended to me by Huawei Technologies, is more than 700 Yuan Chang, said discounting 690 Yuan, but I didn't know it then sign a contract better enjoy phone is optional. "It makes Mr WONG think is cheating. In this regard, Telecom Manager, Office of business being of purchase contract, when informed that Mr Huang is no purchase requirements, two mobile phone discount prices are the same, so is recommended only for lower-priced free to play version. Lawyers said that telecommunications companies should be responsible for this.
Events
Business recommended low price mobile phone
Yellow to at maliandao Transact Business Office of China Telecom, staff recommended a purchase return phone activity on advertising. "Pay the 990 will send you a phone, then the 990 returns the 24-month period to you." After listening to Mr WONG think activities are worthwhile, but due to their cell phones, not how you want to buy a new mobile phone. "Another person is kept I recommend a Huawei free cell phones, said 990 Yuan package is equipped with phone, if I don't have a cell phone can break existing 690". Mr WONG, I only need to pay 300 yuan can enjoy 990 Yuan for, sounds like a fantastic deal.
Decision after the meal, he's just in each other's hands to "China Telecom Mobile phone trade-in services agreement" was signed on, he found that Huawei free cell phones into it and enjoy mobile phone. "I looked it up, and enjoy more than more than 200 Yuan more expensive than poor play, this word is a trick." Careful, just inform, 990 package a variety of phones to choose from, but only to Mr Wong explained Huawei Chang played a cell phone. Mr Wong said that staff were not clear in advance has made him very angry, but Mr WONG is angry, the other took his contract, "said no for the contract was voided, which do not destroy evidence."
Survey
Contractors a profit play fishy
Day before yesterday, the Beijing morning news reporters came to the Hall of China Telecom maliandao, reporters when customers ask 990 packages optional models, your reply only Hisense F20t can choose, "others are out of stock." But in the negotiations that followed, reporters were told that Huawei's poor play can also be selected and available.
Why is this happening? The Office Manager said, 990 packages do include Huawei enjoy smooth, smooth play, Hisense F20t variety of phones to choose from. But Mr Huang's business day, because Huawei enjoy no goods in the shop, so I only recommend Mr WONG Huawei free cell phones. "If you do not want cell phone, we also have discounted activities. Both cell phone discount price is 690 Yuan, so staff would have recommended him. ".
Zhang said due to business buying mobile phones businesses is the contractor for the operation, "may be due to taking into account the Huawei free play more efficient, so the staff did not recommend other phones to consumers." Asked why discount contract Telecom signs the "old-for-new" contract, Zhang said, it is not a Telecom official activities, but given the consumer does not purchase the contractor needs and activities. "Many contractors are so, so down, consumers have spent 300 yuan can enjoy 990 Yuan for, was a good deal. ”
Subsequently, the official contacted China Telecom customer service, staff said although the package prices are the same, but due to different channels, you can select models of different kinds. But he also indicated that staff indicated to the consumer before they can purchase specific situations, as consumers have doubts on business management, can be reflected to the telecommunications official customer service.
-Lawyers
Telecommunications companies are responsible
In this connection, press Advisory Shanghai lawyer Beijing Heng Yu Chao. In counsel's view, telecommunications company as a communications operator, through channels such as the Web site public issue-oriented advertising, belonging to make a contract offer, "consumers under the advertising to choose their package, shall be deemed to have made commitments, the parties established a communications service contract, advertising flyers recorded content shall be binding on both sides." Counsel emphasizes, the contractor was Telecom's agent, is based on telecommunications company commissioned the telecom companies perform civil juristic acts on behalf of, their effectiveness is directly attributable to the carrier. "In other words, the contractor will not be made liable, but the responsibility should be borne by the carrier."
20th of the Consumer Protection Act provides that "operators providing goods or services to the consumers of the quality, performance, usage, validity period, and other information should be true, complete, and shall not make a false or misleading propaganda." Lawyers say consumer under the contract law, advocated by its propaganda content to telecommunications companies continue to perform the contract, if telecommunications companies consumer fraud, consumers in accordance with the Consumer Protection Act, requires telecommunications companies to increase compensation for their losses, increases the amount of compensation for the consumer purchase price or fee for service three times.
充话费送
手机，中国电信营业厅为何喜欢便宜货？ - 中国电信,运营商 - IT资讯
多款电信合约机就推便宜货？
营业厅称“此承包商所为非官方活动”律师表示电信公司应负责
黄先生近日去电信营业厅办理业务，被工作人员推荐了预存990元话费送手机活动。“一直给我推荐的是700多元的华为畅玩版，还说可以折现690元，但后来签合同时我才知道有更好的畅享手机可选。”这让黄先生觉得被欺骗。对此，电信营业厅店长表示，营业厅购机业务被人承包，因当时得知黄先生无购机需求，两款手机折现后的价格又相同，因此只推荐了价格较低的畅玩版。律师表示，电信公司应对此负责。
事件
办业务被推荐低价手机
黄先生近日到中国电信马连道营业厅办理业务，被工作人员推荐了一个广告上购机返话费的活动。“交990元就送你一个手机，然后这990元分24个月返还给你”。黄先生听后觉得活动很划算，但碍于自己有手机，不怎么想买一个新手机。“另一个人就过来一个劲儿给我推荐一款华为畅玩手机，说990元的套餐配的是这款手机，如果我不需要手机可以折现成690元”。黄先生想，自己只需要补交300元就可以享受990元的话费，听起来十分划算。
决定办理套餐后，他刚在对方递来的“中国电信手机以旧换新服务协议”上签了字，就发现华为畅玩手机变成了华为畅享手机。“我查了一下，畅享比畅玩贵200多元，这一字之差就是个猫腻啊”。再仔细询问，对方才告知，原来990元的套餐有多款手机可供选择，但工作人员只向黄先生说明了华为畅玩一款手机。黄先生说，工作人员不事先说清楚已经让他十分气愤，更让黄先生气愤的是，对方夺走他手中的合同，“说不办理就把合同作废了，这不就是毁灭证据吗”。
调查
承包商为盈利玩猫腻
前日，北京晨报记者来到中国电信马连道营业厅，记者以顾客身份询问990元套餐可选机型时，对方回复目前仅有海信F20t可以供选择，“其他都没有货”。但在随后的交涉中，记者才被告知华为畅玩也可选择并有货。
为何会出现这种情况？该营业厅店长张女士表示，990元套餐确有包括华为畅享、畅玩、海信F20t等多款手机可供选择。但黄先生办理业务当天，因店里华为畅享无货，所以只给黄先生推荐了华为畅玩手机。“如果不需要手机，那我们也有折现活动。这两款手机折现价格都是690元，所以工作人员就给他推荐了这款”。
张女士表示，由于营业厅购买手机业务是承包商来经营，“可能是因考虑到华为畅玩的效益更高点儿，所以工作人员当时没有向消费者推荐其他手机”。记者问及折现合同为什么有电信标志的“以旧换新”合同时，张女士表示，这其实并非电信官方活动，而是承包商鉴于消费者并无购机需求而搞的活动。“许多承包商都是这样的，其实这么算下来，消费者也就花300元即可享受990元的话费，是很划算的。”
随后，记者联系中国电信官方客服，工作人员表示虽然套餐价格相同，但因渠道不同，可选择机型种类也不同。但他也说明，工作人员在购机前需向消费者说明具体情况，如消费者对营业厅经营有疑义，可向电信官方客服反映。
-律师说法
电信公司应对此负责
就此，记者咨询京衡上海律师事务所律师余超。余律师认为，电信公司作为通信业务经营者，通过网站等渠道面向社会公众发出广告宣传，属于发出服务合同要约，“消费者根据广告宣传选择他们推出的套餐业务，应认为作出了承诺，双方建立了通信服务合同关系，广告宣传单所记载的内容对双方具有约束力”。余律师强调，承包商是电信公司的委托代理人，是依据电信公司的委托，以电信公司的名义实施的民事法律行为，其效力也直接归属于电信公司。“也就是说，承包商不对外承担责任，而是应该由电信公司承担责任”。
《消费者权益保护法》第二十条规定“经营者向消费者提供有关商品或者服务的质量、性能、用途、有效期限等信息，应当真实、全面，不得作虚假或者引人误解的宣传”。余律师表示，消费者可根据《合同法》，向电信公司主张按其宣传内容继续履行合同，如果电信公司构成消费欺诈，消费者也可以根据《消费者权益保护法》，要求电信公司增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或者接受服务的费用的三倍。