Taobao wrapped three months abroad is yet unaccounted for: transport company Taobao buck-overseas-IT news
Tianjin recently into a humdrum: before the Spring Festival, Taobao bought five pairs of shoes she overseas, spent a total of more than 1500 Yuan, but until now she only received one pair, four pairs of unaccounted for. Anger was what made Zhang, transport company and Tianjin post in "pass the buck", it cannot be effectively addressed, transport company says "not our hands", the post office did not give a clear reply. Talking about claims, Tianjin post with only the shipper, and transport company "do not participate in" attitude that Ms do.
Before the Chinese new year, Tianjin's Zhang bought shoes in the American brand of JIU-XI's official website, she selected transfer company is the pioneer Express, through sharing each other five pairs of shoes will be packaged into three packages, because of the complex flow, delivery time might be longer. At that time, the woman decided that shoes are in no hurry to wear, long logistics also does not matter. But had not thought of this "long" long to long life.
In late January, nearly two months from order date is in the past, Zhang received a parcel, so she logged on the China Post Web site to check the tracking. Logistics information, on January 22, the other two parcels have arrived "King string field post station", which means that soon will be able to receive the goods.
But a few days later, package was not available, so she called the postal courier logistics consulting, the answer is "in the query, a message will contact you. "But Ms Zhang has not to wait for the other person's message, the next few days, she repeatedly tried to phone a dozen times, post the reply given is:" message from January 28, now suspected lost, extended to seven working days, haven't found can then negotiate claims. "
On February 7, the seven working days are long gone, Ms contact Tianjin post again, the other side says: "provisional loss, would pay for, but only lost three times the freight and compensation discussions with the shipper. "So Lady contact avant-courier, but informed that the package has been submitted to the China post, China is not owned by them.
Helpless Lady login query China Post Logistics, to her surprise is that page shows the "reached the King post branch" becomes "left Tianjin, next stop the King."
To address this situation, the reporter calls China's official postal service, said that during the Spring Festival because many express companies closed, postal cargo backlog more messy led package, Ms packages haven't fallen. But the staff said: "will upgrade the user demands, give Zhang an answer within 24 hours. ”
In addition, reporters at the vanguard express official website to check a Web site to "insured notes", where "lost claims" bar expressly writes user parcels lost in transit, our goods (purchase value and the value in the lower one) + total amount of freight paid, please pay special attention to if insurance is not purchased the claim limit of 2000 Yuan (import line).
Call pioneer express officials, get MS response and almost the same answer: "packages to domestic, not our hands, has problems to find the transfer of express company. "Official website" lost claims ", that person said: the mean compensation package from the United States lost to China, that China is no longer in charge.
As of press time, ladies and the other two parcels are still unaccounted for, but she said to reporters, Tianjin post offices have already taken the initiative to contact her, and said it would verify as soon as possible.
Lawyer perspective
Transport company and Tianjin post should compensate consumers
Beijing Pacific Century CyberWorks (Shenzhen) law firm Chen Hansheng's lawyers say Taobao during overseas transport company obligations to collect forward, if the goods are lost in the forwarding companies delivering consumer, consumers have the right to claim compensation from the transit company under contract. Meanwhile, if goods are domestic third-party logistics companies lost the consumer apart from the right to transit company claims, according to courier service contract features, consumers are entitled to direct domestic third-party logistics companies for compensation. Both avant-courier and the Tianjin post, both of which are violating women's legitimate rights and interests, Zhang is entitled to claim compensation.
Chen Hansheng's counsel reminds consumers, given the current forwarding companies, mostly foreign-registered companies, judicial practice, there are express contractual disputes and other reasons, the consumer rights there are some difficulties and obstacles, in front of the selected overseas Taobao risks should be foreseen.
海外淘宝包裹三个月未到下落不明：转运公司踢皮球 - 海外淘宝 - IT资讯
天津张女士最近陷入苦闷之中：春节前，她海外淘宝购买了五双鞋，一共花了1500多元，但直到现在她仅仅收到其中一双，另外四双去向不明。更让张女士愤懑的是，转运公司和天津邮政都在“踢皮球”，事情无法得到有效解决，转运公司称“不归我们管”，邮政局也一直没给明确回复。谈及理赔，天津邮政表示只跟寄件方谈，但转运公司“不参与”的态度让张女士不知所措。
春节前，天津的张女士在美国品牌玖熙官网购买了鞋子，她选取的转运公司是先锋快递，通过交流对方告知五双鞋会打包成三个包裹，由于周转复杂，到货时间可能会比较长。当时，张女士认为鞋子不着急穿，物流时间长点也无所谓。但不曾想，这一“长”就长到漫漫无期。
1月下旬，距下单日期已经过去了近两个月，张女士才收到一个包裹，于是她便登录中国邮政网站去查物流跟踪。物流信息显示，1月22日，另外两个包裹已经到达“王串场投递分局”，这意味着很快就能收到货了。
但几天过去了，包裹仍旧没有到手，于是她打电话向邮政速递物流咨询，得到的答复是“还在查询，有消息就联系你。”但张女士一直没有等到对方的消息，接下来的几天，她反复打了不下十次电话，邮政给出的回复是：“邮件从1月28日开始处理，目前疑似丢失，顺延七个工作日，到时候还没找到可以商谈理赔”。
到2月7日，七个工作日早已过去，张女士再次与天津邮政联系，对方表示：“暂定丢失，愿意赔偿，但只赔三倍运费并且理赔事宜要跟寄件方商谈。”于是，张女士又跟先锋快递联系，对方却告知，包裹已经递交给中国邮政，到了中国国内就不归他们管。
毫无办法的张女士又登录中国邮政查询物流，让她惊讶的是，网页显示从原来的“到达王串场投递分局”变成了“离开天津，下一站王串场”。
针对这个情况，记者致电中国邮政官方客服，对方表示春节期间由于许多快递公司不营业，邮政货物积压较多，导致包裹比较凌乱，张女士的包裹暂时还没有下落。但该客服人员同时表示：“会升级用户诉求，24小时内给张女士答复。”
此外，记者在先锋快递官网网站查到“保价说明”，其中“丢失理赔”栏明文写道：针对用户包裹在运输途中的丢失行为，我们按商品（购买价值和申报价值中较低的一个）+运费总额进行赔付，请特别注意，如果没有购买保险则理赔上限为2000元人民币（自营线路）。
于是记者致电先锋快递官方人士，得到的回复与张女士得到的答案相差无几：“包裹到了国内，就不归我们管了，有问题去找交接的快递公司。”而对于官网上的“丢失理赔”，该人士则称：所说的赔偿是指包裹从美国到中国的途中丢失的情况，到了中国境内就不再负责。
截至记者发稿时，张女士的另外两个包裹依旧下落不明，不过她对记者说，天津邮政局已经主动与她联系，并表示会尽快核查。
律师观点
转运公司和天津邮政应赔偿消费者
北京市盈科（深圳）律师事务所陈翰笙律师表示，海外淘宝过程中转运公司的义务多为代收转寄，如果货物在转运公司交付消费者过程中丢失，消费者有权要求转运公司按约赔偿。同时，如果货物是国内第三方物流公司丢失的，则消费者除有权要求转运公司理赔外，根据快递服务合同的特性，消费者也有权直接要求国内第三方物流公司赔偿。无论先锋快递还是天津邮政，二者都侵犯了张女士的正当权益，张女士有权要求进行赔偿。
陈翰笙律师提醒消费者，鉴于目前转运公司多为外国注册公司、司法实践中快递合同性质存在争议等原因，消费者维权存在一定的难度与障碍，所以在选择海外淘宝前应当对风险有所预见。