Event of overbooking by plane to do aerial enterprise needs change or refund and compensate | | flight overbooking | _ United Airlines news
CNS, Beijing, April 12 (reporters and and Cheng Chunyu)-recently, a Chinese passenger on United Airlines flight was forcibly dragged out of video on the Internet continues. Because of this reasons or due to overbooking of flights were overbooked, and overbooked flights cause users to hang and enterprises of many questions, this is different from what is normal ticket? After the plane at full strength, how do you decide who "under"? Airlines companies dispose of overcrowding of passengers, whether compensation? As ordinary passengers, and how to avoid "Overbooking"?
According to foreign media reports, the flights involved United Airlines flight No. 3411, scheduled for April 9, the 5:40 from Chicago's o ' Hare international airport to Louisville, Kentucky. However, the excess found that United Airlines flight booking, for 4 crew to arrive in Louisville on the following day, will seek 4 on the machine under the voluntary passenger compensation up to $800 without giving up the aircraft, United Airlines decided to a random sample of 4 passengers, airport security force a passenger dragged from the seats and in the aisles.
> Data chart: United Airlines jets. (Photo: AP)
In reality, airline flight sale of overcrowding, when overcrowding and will adopt the "call for volunteers" approach, by providing some economic incentives in the passengers for the flight procedures call for voluntary giving up of the flight, passengers take follow-up flights, air tickets Xia men to solve the overcrowding problem. It is also widely adopted by foreign airlines ways to solve the overcrowding problem.
Beijing, noted that the overcrowding situation, United Airlines, the flight had been taken to allow passengers to give up seats "heavily reward", $800 compensation, one night's accommodation and free of change.
"Sometimes, the United Airlines this heavily reward is useful. "Civil aviation operators, who asked not to be named told Xinhua Beijing, and overbooking means airlines companies in selling tickets, active out of seat sales, sees more mature business routes. Due to the large amount of flights, intensive, even if there are overbooked, passengers can quickly change sign in the next flight.
Reporter queries from the United Airlines website o ' Hare international airport when the flight to Louisville, Kentucky, found that local time on April 12, the airlines has 6 flights, economy class fare is about $250. It is understood that United Airlines is a major airline of the United States, is also one of the founding members of Star Alliance, Chicago's o ' Hare international airport is the main hub airports.
> Pictures: journalists at United Airlines official site search o ' Hare International Airport flight to Louisville, Kentucky.
Members of the air transport association, China civil aviation expert, expert Qi-Qi, current information, disposal of overbooked flights United Airlines, gradually raise the amount of compensation, passengers, selected at random, taking into account passenger boarding requirement. "But different from domestic, United to the overcrowding of passengers found that are not links, but do all the tickets of the passengers were boarding in filter. ”
According to foreign media reports, the Chicago Aviation spokesman Karen? PRIDE, said events on the United Airlines flight 3411 is incompatible with standard operating procedures, the police officer's actions should not be tolerated. The other hand, the United States Department of transportation confirmed that is looking into the incident to determine "airline compliance with operating rules".
In fact, the use of controlled overbooking management international and domestic airline sales strategy of universal access. That is, the phenomenon of overbooking is not illegal. "Some domestic flights are overbooked, largest number of overbooked flights account for about 3% of the total amount of passenger flights. "Wai said civil aviation experts.
> Data charts. On July 8, 2015, United Airlines computer system failure, resulting in all the flights at the airport were grounded across the United States for about 2 hours.
If passengers experience overbooking situations, without seats do? Flights can be endorsed to other airlines and enterprises, will be compensated?
The rules of China Civil Aviation passengers, luggage, domestic transportation, flights canceled ahead of voyage, delay, change or when the carrier is unable to provide the original seat, the carrier should give priority to board passengers on subsequent flights or sign another carrier's flight. Due to reasons of the carrier and passenger class change, the fare difference refund less filling. Visitors request for refund, station shall refund the full fare, stopping should return all unused flight segment fare, no cancellation fee is charged.
"Under normal circumstances, airlines companies will be quickly changed for the passengers to the next available flight, such as the airline free flights, aviation enterprises will help the passenger to purchase the adjacent points of other airlines, and pay appropriate compensation. "Above the industry told reporters that domestic airlines companies dealing with overbooking is the counter, not in the cabin have to Board.
> Figure for United Airlines flight 8th Boeing 787-8 Dreamliner. New UNRISD in anyuan photography
China International Airlines issued the General transport conditions made it clear, if the flight is overbooked, will first seek voluntary at the airport to take later flights or voluntary cancellation of passengers. In the case does not have enough volunteers, some visitors may be refused boarding. However, failure of the passenger to its scheduled flights due to overbooking, and first available seating will be arranged flights for passengers as soon as possible, refund or free of charge, at the same time offering some form of compensation.
As ordinary passengers and how to avoid the exception of boarding due to overbooking? Many insiders remind visitors that "early value formalities." Spring Airlines heads of relevant departments explained that "actually there is no normal tickets and overbooking flights, even the overbooked flights are also normal ticket, but if the seat is already full, then value of passengers if overbooked passengers behind. ”
Wai also pointed out that domestic airlines companies by value judgments need to change in order to check passengers, full stops processing, a number of overbooking flights, up to about 3% of the total amount of passenger flights. (End)
> Editor: Li Peng
Article keywords:Flight overbooked United Airlines
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坐飞机遇超售该咋办 航企需帮改签或退票并补偿|航班|超售|美联航_新闻资讯
中新网北京4月12日电（种卿 程春雨）近日，一则华裔乘客在美联航航班上被强行拖拽出飞机的视频，在网络上持续发酵。由于造成此次航班超员的原因或缘于机票超售，遂引发了网友对航企超售机票的诸多发问，这与正常机票有何不同？飞机满员后，如何判断让谁“下机”？航企咋处置超员乘客，能否给予赔偿？作为普通乘客，又该如何避免“被超售”呢？
据外媒报道，涉事航班为美联航3411号航班，原定于4月9日5时40分从芝加哥奥黑尔国际机场飞往肯塔基州路易斯维尔。但是，美联航发现航班超额订票，为让4名机组人员能于翌日抵达路易斯威尔，便在机上寻求4名自愿下机的乘客，在赔偿金额加至800美元仍无人放弃登机后，美联航决定随机抽出4位乘客，机场安保强行将一名乘客从座椅上拉下并在过道上拖拽。
>资料图：美国联合航空公司客机。（图片来源：美联社）
现实中，航空公司在航班预售超员，以及实际超员时会采取“征集自愿者”的办法，通过提供一定的经济奖励在已办理航班手续的旅客中征集自愿放弃该航班，改乘后续航班的旅客，来解决航班超员的问题。这也是国外航空公司普遍采用的解决超员问题的办法。
中新网注意到，对于超员情况，美联航这一航班为让乘客主动放弃座位采取了“重金悬赏”方式，800美元补偿、一晚住宿和免费改签。
“有时候，美联航这种重金悬赏是有用的。”一位不愿透露姓名的民航从业人士告诉中新网，机票超售是指航企在销售机票时，主动超出座位销售，多见于成熟的商务航线。由于航班量大、密集，即便是有超售，旅客也能很快改签到下一个航班。
记者在美联航官网查询奥黑尔国际机场飞往肯塔基州路易斯维尔的航班时发现，当地时间4月12日，该航线有6次航班，经济舱票价在250美元左右。据了解，美联航是美国一家大型航空公司，也是星空联盟创始成员之一，芝加哥奥黑尔国际机场是其主要枢纽机场。
>图说：记者在美联航官网搜索奥黑尔国际机场飞往肯塔基州路易斯维尔的航班。
在民航专家、中国航空运输协会专家委员綦琦看来，就目前信息看，美联航对于超售机票的处置，从逐步加码赔偿金额，到随机抽选乘客，考虑到了乘客的登机诉求。“但与国内不同，美联航对超员乘客的认定，并不是在值机环节，而是在所有购票乘客都登机后再做筛选。”
据外媒报道，美国芝加哥航空局发言人凯伦?普莱德称，发生在美联航3411航班上的事件不符合标准作业程序，该警务人员的行动不应被容忍。另一方面，美国交通部确认，正在研究这一事件，以确定“航空公司是否遵守经营规则”。
事实上，采用控制性机票超售管理是国际及国内各航空公司普遍通行的销售策略。也就是说，超售并非违规现象。“国内部分航班存在超售情况，超售机票数量最多占到航班载客总量的3%左右。”民航专家林智杰透露。
> 资料图。2015年7月8日，美国联合航空公司电脑系统出现故障，导致其在全美所有机场的航班停飞约2小时。
如果乘客遇到机票超售的情形，没了座位该咋办？能否改签其他航企航班、获得赔偿？
《中国民用航空旅客、行李国内运输规则》规定，航班取消、提前、延误、航程改变或承运人不能提供原定座位时，承运人应优先安排旅客乘坐后续航班或签转其他承运人的航班。因承运人的原因，旅客的舱位等级变更时，票款的差额多退少不补。旅客要求退票，始发站应退还全部票款，经停地应退还未使用航段的全部票款，均不收取退票费。
“一般情况下，航企会为乘客迅速改签下一个有空位的航班，如该航空公司无航班，航企会帮乘客购买相邻时间点的其他航空公司航班，并给予适当补偿。”上述业内人士告诉记者，国内航企处理机票超售一般是在值机柜台，不会在已经登机的客舱内。
>图为美联航8号航班波音787-8梦幻客机。中新社发 安源 摄
中国国际航空公司发布的《运输总条件》就明确，如果航班发生超售，会在机场首先征询自愿搭乘晚一些航班或者自愿取消行程的旅客。在没有足够的自愿者情况下，可拒绝部分旅客登机。但，由于航班超售造成旅客未能按照原定航班成行，将安排最早有可利用座位的航班让旅客尽快成行或免费办理退票，同时给予一定形式的补偿。
作为普通乘客，又该如何避免因机票超售导致的登机异常呢？多位业内人士均提醒旅客，“要及早办理值机手续”。春秋航空相关部门负责人解释称，“实际不存在正常机票与超售机票之分，即使是超售机票也是正常机票，但如果航班座位已经坐满，那么，后面值机的旅客就算超售旅客了。”
林智杰也指出，国内航企是按值机顺序来判断需要改签的乘客，满座就停止办理手续，一架航班超售机票的数量，最多占到航班载客总量的3%左右。（完）
>责任编辑：李鹏
文章关键词： 航班 超售 美联航
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